First of all, let me start by saying how much I had looked forward to this dining experience. I love seafood just about any way you can prepare it. When we arrived at 7pm on friday we were told that there was a 25 min wait. OK, we waited, as soon as we sat down so did a woman with a newly walking child which she sat down and let run a muck all the while loudly verbalizing. When our name was called we happily fled the scene. We both ordered the all you can eat seafood buffet, we had water to drink and I also ordered a beer. The beer was brought to me in bottle, no glass. Then the woman with the loud untrained child was promptly seated two tables away from us, which was not nearly enough. (the child was very loud the whole meal and neither the mother or the staff did anything to make the situation better for everyone else)
There were many offerings, but the hot foods were greasy and soggy, for sure old and not cooked well, most things you could taste were frozen and not fresh. I asked the prime rib carver for a rare piece which he quickly told me was unavailable because the meat was in the oven too long, it was leather. The in shell shrimp was way overcooked, which is inexcusable because they are serving it chilled, how hard is it to pull out of the water when it first blushes. The gravlox was not fresh raw salmon, it was smoked salmon with lemon and dill it was greasy and it had oxidized. There were two sushi offerings, neither of which had any raw fish, one had surami and the other was veg. I was surprised to see ahi tuna and got a good portion, but unfortunately it was not seasoned and it was not seared in hot pan, instead it was heated to a grey color and then rolled in raw sesame seeds....the result was tasteless and mushy. (The texture of this actually was so disgusting that I had to excuse myself to the powder room...where I left all of my supper) The waitress brought our drinks out and brought us hot sauce but then we waited 20 min after we were done for her to bring out bill. My husband did relay to her my unfortunate experience with the tuna and she deducted 22.00 from our bill. which still left us with a bill of over 40.00...a total disgrace....my husband and I were ill all night, and here it is 11 am and i am still suffering the effects. When we paid the bill we relayed our disappointment to the cashier, who stated I am so sorry you had a bad experience, but offered no solution, and said BYE!
I will also say that this is the second restaurant in a Hilton that i have had dreadful food and dreadful customer service. I wrote the Hilton corporate offices twice about the previous bad experience and never even received acknowledgement from them. Bad on You HILTON bad on you. read more