Went here to get lenses for a pair of frames I already had…read more I asked the optician if it was possible to add nose pads on the frames, she just stared at me and shook her head. She almost looked annoyed to do her job?? I was kind of taken aback by her attitude. The optician proceeded to say "you have no bridge at all" in a rude manner almost insulting my looks. The doctor owners, the father and daughter duo, must train their staff better to be more culturally sensitive when working with Southeast Asian patients and not insult our racial features. Is the Optician racist? This was the only takeaway I had walking away from this experience. Not to mention the awkward front desk situation. They have two front desk people, when you are talking to one, the other front desk person just stare at you the whole time. I felt so insulted and racially profiled that I asked my husband to call and cancel my lenses with them. Also, how are lenses $240 after insurance?!!! On glasses USA you can get at least three pairs including lenses for that price.

I have server dry eyes. Dr Jenson has really helped me through all the pain and anguish that goes…read morewith having dry eyes. He is knowledgeable, very ethical and very kind. Your eyes couldn't be in better hands with Dr Jenson.

I've been a patient of NW Eye Surgeons in Renton for over 7 years; everything used to be great…read more However, after the doctor I was seeing, Alana Curatola, left for maternity leave and decided not to return, the level of care has plummeted, and my last 2 visits have been subpar at best! Michael Wong was good, and we began to discuss the need for cataract surgery. Unfortunately, the first time I consulted with the surgeon, Dr Huang, last year, she was pressuring me to have glaucoma surgery and not cataract surgery, saying to me that the cataract surgery could make my glaucoma worse! After I advised her that I was not prepared to do that but wanted info on cataract surgery, she became dismissive. I chalked that up to her being a surgeon, so I went back last Wednesday to discuss it further. This time was worse. Once she realized we'd met before, she became dismissive and talked over me as I tried to ask questions! I finally had to say, "You're not allowing me to ask you any questions". I felt that her general attitude was, "If you won't take my advice and have the glaucoma surgery, I will not educate you by answering your questions". By educating myself, I've learned that the surgery does not guarantee better eyesight or fewer eyedrops; why was she pushing for it? As she rushed me through the appointment, she didn't even review where she would like to see my pressure. She actually said to me, "Well, some people have the attitude of, My eyesight is what it is, and I'm ok with that." Implying that I'm ok with going blind! I assured her that I did not fall into that category. She wanted me to decide to have glaucoma surgery on the spot, asking me, "So what do you want to do"? I advised her that I would be getting a second opinion. She was obviously annoyed that I would question her. She was ending the appointment by suggesting other glaucoma specialists for my second opinion. The nail in the coffin for me was when I had to ASK for a follow-up and to be scheduled for the visual field exam that SHE said was overdue! WOW. It's sad to leave, but I don't feel that my eyesight is important to them, so I will be researching other clinics.

I recently went in for testing to see if I needed cataract surgery. The employees were great. The…read moretesting was thorough. After meeting with the doctor, it was determined that I should wait. They did not push it which was nice. Highly recommend.

To say my experience was good would not even come close to the experience I had. I had not seen…read morewithout corrections since I was 4 years old. This morning when I woke up (morning after procedure) I looked across the room and saw a clock on the dresser that I could never have seen and saw the time clearly. It was so amazing I broke into tears. The staff and doctors take such good care of you. I was scared, they were calm and walked me through it. They took away my fear, gave me hope and then gave me vision. They let me see the world and for that, I will never be able to thank them enough. Exemplary care!

Everything was wonderful and everyone that works there are all SO nice. And now I can see…read moreperfectly! I recommend coming here 100 percent.

I have to commend their customer service as an ongoing service. Even six months after my procedure…read moreand several trips back to the facility to make sure everything was healing fine, they continue to provide courtesy calls asking if the eyes were still feeling well. I did start feeling some discomfort in the repaired eye about seven months later and took them up on their offer for another complimentary check up. The doctors were again friendly and patient as they examined and determined that night dryness was causing the discomfort. They told me what ointment to purchase and how to apply it. One month later, that discomfort is gone. Again, they could have done the lasik, taken my money and said, "sayonara." But they instead continued to follow up with ongoing concern for my eye health and recovery. You don't experience customer service like that from many businesses these days. Triple thumbs up for my renewed 20/20 vision and the ongoing support this facility continues to show. Thanks again!

Dr. Walker has outstanding bedside manner. It's less than 24 hours since my procedure. The…read moreaftercare seems like a huge pain in the neck. If my luck in the dating world improves, then I would say money is no object. If I can start reading print books again, then I'll consider myself beyond satisfied. If I can drive without sun glare during the day; and if my night vision while driving improves, then I'd say it's worth it. It'll be nice to wear sunglasses again.

08/27/24 Update:…read more We've been back about 3-4x now since my 1st review and I've noticed a huge difference in customer service! My son has been coming every week for his contact lens training and they even know him by his 1st name now. The front desk personnel are friendly and accommodating and Dr. Wong is amazing as usual. She's very warm and great with kids! As long as customer service continues to be good like what we've been experiencing the past month, I highly recommend this place for your eye care needs! Location is great as well, lots of restaurants close by.

I've been working with Dr. Wong for many years and so far it's been great. She is soft spoken and…read moreseems to always take care of me. In the past they had different staff and my experience once wasn't the most pleasant but overall this is a great place. The office is clean and the staff are nice, I've been working with Shanna lately and it's been smooth. There is parking and the building is on the main floor to the left. You do have to ring a doorbell to be let in. Feels more secure. Thank you.

Dr. Gelt is great. She found an issue with my eyes that no one else could find. For me, the…read morechange was life changing in a very good way. Now though I found it almost impossible to actually talk to a human to make an appointment. Disappointing that you have to jump through so many hoops, just to make a simple followup appointment.

Dr. Heitmeyer is just wonderful. He prescribed me new prescriptions and It's nice to be able to…read moresee In such clarity. I love their optical since they carry high end collections. I figured if I'm gonna be wearing them Most of the time, might as well look good in it! Sad they discontinued the Tiffany Collection so I guess gotta start a new one. #gucci #eyewear #fashion

Dr Trinh is awesome, very down to earth and did a great job with my surgery. Everything he said…read morewould happen after surgery was exact. Very professional and knowledgeable. I may need another surgery in my other eye and he is the one to do it.

I've been coming here for about 6 months now. Today, I had the BEST, most nicest, personable NURSE…read moresince coming here! She was just a ray of sunshine!! Her name is Diondra. She is probably the best the nurse I ever had here!! From the moment she called me to come in till the doctor came in, super warm, nice, friendly, and still managed to be professional! Gosh, any company would be lucky to have her!!! I really appreciated having her since I was a bit under the weather and not really looking forward to this appointment! You definitely need more people like her here!!

Came in for my annual eye exam and had a really good experience. It seems like the clinic is under…read morenew ownership, and everything felt welcoming. Dr. Nguyen was super friendly and took the time to explain what each test was for as we went through the exam. I really appreciated that because it made the whole process feel a lot more comfortable and informative. The front desk staff was also very nice and they have a great selection of branded glasses if you're looking for new frames. Overall, it was an easy, pleasant visit and I'll definitely be coming back for my yearly checkups!

Dr. Nguyen is one of the best optometrists I've seen thus far. She is very thorough and…read moreprofessional when it comes to explaining what's going with my eyes. I came for a regular check up and was very satisfied with how efficient and timely my appointment went. The staff there was also very accommodating to my needs. There is free parking across the street and the office is very clean. Cost was also very reasonable. I would highly recommend this clinic to anyone looking for a great eye doctor!

I had a really great experience here after a terrible and months long bad experience at…read moreLenscrafters. So I went to Cascade Vision center and it was awesome in every way. They told me I could get my prescription /exam redone by explaining to my provider what happened at other place. So I got a new covered exam. And the glasses came out really quick, did not have to wait 3 weeks. The prescription is great ...no issues. The dr was great, really good. The staff was awesome. Love the trending frames and glasses. Everyone was nice and helpful. And they were very careful with covid measures.

The one positive thing I can say for the clinic is that whenever I had a problem, they were able to…read morefit me in and see me within 24 hrs, sometimes going out of their way to do so. I really appreciated that as I had a difficult year medically. But I had a number of problems with Cascade Vision. 1, they are *constantly* upselling, which I would have thought impossible for a doctor's office, but there you go. Every time I went in, whatever I went in for, there was always a necessary, over the counter product or not-covered-by -insurance procedure pushed on me which (surprise, surprise) they had available at the counter or through a special pharmacy. This gets tiresome. It also erodes trust in whatever advice the doctor is telling me about my condition. 2, I was having trouble adjusting to the glasses I bought there, for longer than the usual amount of time adjusting to a new prescription. I came back to have them checked out, just in case there was an error because everyone makes mistakes occasionally --that's human nature. The opticians got very snarky and overly defensive about that. A patient should be able to have their prescription checked out without questions. 3, I was misdiagnosed with a stye which turned out to be ocular rosacea. I saw 2 different doctors at Cascade Vision over about 3-4 months for this problem, at least a couple times a month, sometimes weekly. It seems extraordinary to me that they didn't recognize an ocular condition, which has the potential of damaging my cornea. The advice I was given (and of course, multiple products to buy!) to treat the "stye" was of course a complete waste of time and money and could have worsened the rosacea. 4. I had a diabetic eye exam and requested that the results be forwarded to my PCP. I had to make multiple requests over 6 months for that to be done, which is ridiculous, considering it could be sent in an email.