Went here to get lenses for a pair of frames I already had…read more I asked the optician if it was possible to add nose pads on the frames, she just stared at me and shook her head. She almost looked annoyed to do her job?? I was kind of taken aback by her attitude. The optician proceeded to say "you have no bridge at all" in a rude manner almost insulting my looks. The doctor owners, the father and daughter duo, must train their staff better to be more culturally sensitive when working with Southeast Asian patients and not insult our racial features. Is the Optician racist? This was the only takeaway I had walking away from this experience. Not to mention the awkward front desk situation. They have two front desk people, when you are talking to one, the other front desk person just stare at you the whole time. I felt so insulted and racially profiled that I asked my husband to call and cancel my lenses with them. Also, how are lenses $240 after insurance?!!! On glasses USA you can get at least three pairs including lenses for that price.

I have server dry eyes. Dr Jenson has really helped me through all the pain and anguish that goes…read morewith having dry eyes. He is knowledgeable, very ethical and very kind. Your eyes couldn't be in better hands with Dr Jenson.

I recently went in for testing to see if I needed cataract surgery. The employees were great. The…read moretesting was thorough. After meeting with the doctor, it was determined that I should wait. They did not push it which was nice. Highly recommend.

When I went to Northwest Eye Surgeons in Renton, I was told my insurance would cover the lens…read morereplacement. Then I was informed that if I wanted the ENHANCED lens which would eliminate the need for glasses, my OUT OF POCKET EXPENSE WOULD BE $5400.00 I went with the ENHANCED LENS REPLACEMENT. I paid the $5400.00 The lenses were not correct and they had to replace them AGAIN. I STILL NEED GLASSES and My PHERIFIAL vision in my left eye is BLURRED !!! On top of all that, I have received a bill for $401.81 (after I was told in the begining my out of pocket expense would be the $5400.00 which I paid) ! I am not happy with Northwest Eye Surgeons and I would HIGHLY recommend that you research other providers.

From the minute I stepped through the door at King LASIK I knew this was the place to be. The…read morewaiting room was comfortable with snacks and coffee available while you wait. From there, they brought us, my husband came with as my driver, to recheck my eyes. We then went into a room where my eyesight was checked again by a doctor and finally by Dr. King who did my surgery. He was very personable and made me feel like I was an actual person not just a number. They offered a sedative but I declined and we then went to the surgery area. While I waited my turn, I relaxed in a massage chair which was a very nice touch. Once in the OR, the procedure took maybe 10 minutes and they talked me through the entire process. They asked me questions about myself which helped take my mind off of everything going on. After a quick recheck to make sure everything went well, I was on my way with my instructions, new night goggles and a bag of coffee. It was also a great comfort that, during the entire process, my eyes were checked several times by different doctors to make sure everything was correct. That night, I got a text from Dr. King checking in and I was very impressed by that. I never expected that! I was back the next morning for a recheck and was in and out in 20 minutes. There is a lot to commend about King LASIK but the top two things are the people and the facility. I don't think I could have asked for nicer and more confident staff, from the front desk gal to the doctors. The facility was also super clean! Very modern and comfortable as well. If you are considering LASIK, seriously look no further!!

The procedure was explained thoroughly and the entire staff was warm, comforting, and inviting. May…read morebe helpful for an information sheet and faq sheet to be provided post op to understand schedule of medications and what to expect. Overall great experience and would refer others!

So professional and easy to get the process completed. This is the place to go for LASIK in the…read moreWestern Washington area. The staff is so nice and supportive. They gave me reasonable goals and how I would feel after the procedure. They also provide all the drops and post op strategies to make the process as comfortable as possible. I highly recommend a consult to see if you're a candidate for this procedure. This was my second LASIK procedure after my first procedure 25 years ago and after a week and a half, I am already seeing distance perfectly again. Thanks guys.

Highly recommend - was an excellent experience. The team was very knowledgeable, kind & always kept…read moreme in the loop. The doctor was confident & competent, explaining every step. Everything they told me (symptoms, duration etc.) was true. I woke up from my nap after the surgery & could already see. No pain. Life changing.

08/27/24 Update:…read more We've been back about 3-4x now since my 1st review and I've noticed a huge difference in customer service! My son has been coming every week for his contact lens training and they even know him by his 1st name now. The front desk personnel are friendly and accommodating and Dr. Wong is amazing as usual. She's very warm and great with kids! As long as customer service continues to be good like what we've been experiencing the past month, I highly recommend this place for your eye care needs! Location is great as well, lots of restaurants close by.

I've been working with Dr. Wong for many years and so far it's been great. She is soft spoken and…read moreseems to always take care of me. In the past they had different staff and my experience once wasn't the most pleasant but overall this is a great place. The office is clean and the staff are nice, I've been working with Shanna lately and it's been smooth. There is parking and the building is on the main floor to the left. You do have to ring a doorbell to be let in. Feels more secure. Thank you.

Dr. Heitmeyer is just wonderful. He prescribed me new prescriptions and It's nice to be able to…read moresee In such clarity. I love their optical since they carry high end collections. I figured if I'm gonna be wearing them Most of the time, might as well look good in it! Sad they discontinued the Tiffany Collection so I guess gotta start a new one. #gucci #eyewear #fashion

The eye exam was pleasant, then comes the time to get glasses. I made it simple, told the lady…read moreexactly what frame and color I wanted, gave her my insurance card, and what does she do? Not run my insurance, and give me a quote on a post it note for $800. I went today to a different place and purchased the same glasses, plus readers, for $200 less.

I saw Dr Cho yesterday. My experience was as it was two years ago…read more She is easy to talk to, explains well and is very personable. I would absolutely recommend her. Thank you Dr Cho.

I've been coming here for about 6 months now. Today, I had the BEST, most nicest, personable NURSE…read moresince coming here! She was just a ray of sunshine!! Her name is Diondra. She is probably the best the nurse I ever had here!! From the moment she called me to come in till the doctor came in, super warm, nice, friendly, and still managed to be professional! Gosh, any company would be lucky to have her!!! I really appreciated having her since I was a bit under the weather and not really looking forward to this appointment! You definitely need more people like her here!!

Dr. Andy, the new owner as of Feb. 2026, helped diagnose my dry eye and explain how to fix it. He…read morewas very knowledgeable in answering my questions and describing what he was seeing. Highly recommend!

I'm giving a 2 because there was one lady there who did the images of eyes and stuff and she was…read morevery helpful answering questions and knowledgeable about the equipment and stuff. However I would've given a 1 because everything else felt very sketchy. They told me over the phone when they were making sales calls that I would be able to make a payment plan. They did not specify that it was for the glasses and not the appointment. So $200 for the appointment the moment you walk in heads up. Then when I talked to them about a payment plan after they told me I had to pay for the appointment up front now that they had me in the building. We talked about $100 a month for the glasses. (I even wrote in my planner so I know I'm not crazy). I signed something. Then get a call before a month had even passed asking for $200 more. She said what I signed said $200. So they lied to my face and I trustingly signed the document. I was thankful my account had a faulty charge and I didn't have enough for them to take it the first time just so they had to call and I could hear her on the phone have to admit to the lie. Or I would more say omit the truth. But really glasses game must be rough rn cause that was an uncomfortable experience and way different from the first time I went a couple years ago.. Same people though!? Just know what you're walking into before making that first appointment! Oh I was also told my glasses would come in 3 days even though usually it takes 3 weeks and they still came in 3 weeks??? Like what is with all of the lies!

The one positive thing I can say for the clinic is that whenever I had a problem, they were able to…read morefit me in and see me within 24 hrs, sometimes going out of their way to do so. I really appreciated that as I had a difficult year medically. But I had a number of problems with Cascade Vision. 1, they are *constantly* upselling, which I would have thought impossible for a doctor's office, but there you go. Every time I went in, whatever I went in for, there was always a necessary, over the counter product or not-covered-by -insurance procedure pushed on me which (surprise, surprise) they had available at the counter or through a special pharmacy. This gets tiresome. It also erodes trust in whatever advice the doctor is telling me about my condition. 2, I was having trouble adjusting to the glasses I bought there, for longer than the usual amount of time adjusting to a new prescription. I came back to have them checked out, just in case there was an error because everyone makes mistakes occasionally --that's human nature. The opticians got very snarky and overly defensive about that. A patient should be able to have their prescription checked out without questions. 3, I was misdiagnosed with a stye which turned out to be ocular rosacea. I saw 2 different doctors at Cascade Vision over about 3-4 months for this problem, at least a couple times a month, sometimes weekly. It seems extraordinary to me that they didn't recognize an ocular condition, which has the potential of damaging my cornea. The advice I was given (and of course, multiple products to buy!) to treat the "stye" was of course a complete waste of time and money and could have worsened the rosacea. 4. I had a diabetic eye exam and requested that the results be forwarded to my PCP. I had to make multiple requests over 6 months for that to be done, which is ridiculous, considering it could be sent in an email.

Don't go here. Ridiculously expensive after searching other methods. I went here once when I had…read moreinsurance for my job and didn't think much of it. They kept sending me messages about doing another eye appointment (takes like 20 minutes) and I told them I no longer had vision insurance with my job. The quote was over $300 not including the contacts or anything. Called around and this money-hungry business (not trying to help people just cash in as much as possible) is charging WAY more for an exam than literally any other Optometrist out there. Not even close. I decided to do an eye exam online and it was $79.99 INCLUDING 6 months of contacts. If you don't have insurance....definitely don't give your business to them. If you do have insurance...don't give your business to them because you know they are just using and abusing the system. Go to Costco or literally ANYWHERE else besides here.