The customer service this Dr. Provides and that of his staff is HORRIBLE!…read more I initially liked this Doctor, but felt he and his staff were racist. I don't use the term to often as I think that is an easy way out for most people to refer to an individual as racist, but today....I use this term. When I great you with a smile and come into your office monthly and you advise me via mail of a billing dispute as opposed to when I'm in the office...it concerns me. I have insurance and make co-payments. Why you would not say I have an outstanding balance for a procedure the insurance company would not cover is a mystery. A $60.00 payment is not going to make or break anyone when my co-pay is $30.00....I paid the outstanding amount and was advised we no longer want you as a patient. RACIST - Of course I'm black and the Dr. acted afraid each time I visited. SHAME ON YOU DR. YOUNG and your entire staff.....

Be aware, These people require you to give them your social security number before you can be seen,…read moreThey will tell you it's in case they have to take you to collections. I stated I have had the same insurance for 40+ years and there is no need for me to give out my social security number, They said it's their policy, I told her it was my policy to not give out my social Security number, and I left. I took time off work only to find this out when I went in. By the way I DID FIND A PLACE THAT DOES NOT REQUIRE IT, THEY WILL GET MY BUSINESS. Valley Eye and Laser center, has a Board certified Ophthalmologist, not just an MD.

I waited nearly 1.75 hours before being taken to a second waiting room and then waited yet another…read more15 minutes before sitting and waiting in an actual exam room. It appears they overbook patients and make them wait a ridiculous length of time. I will not be coming back because this is simply disrespectful of a patient's time and money. Even if the quality of care is good at the end, the lack of customer service is unacceptable!

I have been so disappointed with my recent cataract eye surgery done at Evergreen eye Center in…read moreFederal Way. My follow ups have both been in Federal Way and Auburn, Washington. The office and care staff is cool, aloof and very non-caring. Any surgery follow up care was challenging to get a response to via the phone lines, unless you make it sound like it's an absolute dire emergency in which case they called back within three hours. Billing has been a nightmare, I took CareCredit loans for my advanced lenses. However, Evergreen eye has yet to apply all my CareCredit loan onto my account. They think I still owe them close to $4000. Meanwhile, I'm paying the loan amount of 7000 my CareCredit account. It's been five months with five phone calls on my end and they still haven't figured it out! I am so disappointed, I've taken relatives to Evergreen eye in the past and only had good experiences. This has been a freaking nightmare. My vision is almost as bad as when I went in for cataract surgery last year. I do not recommend them in any way shape or form. Do yourself a favor, look for another choice in eye surgeons!

I wouldn't recommend this business. A 3:00 appointment went until 6pm. No explanation for the wait,…read moreand the staff member who came, after 4:30,to inform us of the situation was rude and sparky, like this was our fault.

I saw Carolyn O'Brien for the first time for my skin check, she was VERY knowledgeable and did a…read morevery thorough exam which I greatly appreciated with my history of skin cancer. The staff was all friendly and made the entire experience easy. I would highly recommend O'Brien for any skin needs.

Great office, love the skin doctors here! Haven't tried the eye care side yet. I like the online…read moreoptions and ease of scheduling.

If you need eye care, Evergreen Eye Center (Auburn) is the place to visit. Ask for Dr. Frenkel as…read morehe will provide the best services. Evergreen Eye Center has another facility in Federal Way, but I prefer the Auburn clinic, even though it's further away from me. Parking is better and the reception area is larger and more accommodating. The receptionists always greet you with a smile are personable and helpful. Evergreen Eye Center is highly recommended for all your eye care needs.

I've been going to Evergreen Eye Care ever since I became concerned about the extremely outdated…read moreequipment my previous ophthalmologist had and I also had some doubts about some expensive medication he suggested I needed to take ongoing. I've been very happy with the move to Evergreen, no medications were found necessary. When I recently saw Dr. Frenkel, it wasn't about my eyes being good enough, he knew I could have better vision and offered a follow-up procedure that has greatly improved my vision, especially in my left eye. I now have the best vision I've ever had! Dr. Frenkel is top-notch, Evergreen has the latest equipment, and I couldn't be happier with the care I have received.

The pharmacy tech and the pharmacist always remember my name and are super helpful. If there's an…read moreissue they fix it. Also they try to get me out the door quickly because I'm always in a hurry. Much better service than the Bellevue location which is really quite odd. I'll go out of my way to come here.

The receptionist is horrible and inconsiderate That are…read moreabsolutely obnoxious and very rude