I have found the Apollo Pool store staff to be knowledgeable, friendly and patient with my detail…read moreoriented questions. Service staff like Kevin, who have helped me with pool maintenance and equipment have brought the same approach which is greatly appreciated. Thank you!

Very professional, knowledgeable and kind. They took the time to fully diagnose and explain what…read morethey were doing every step of the way. Tech was transparent in our options, which were intimidating, but he was extremely helpful on explaining the best option for our home. Highly recommend Apollo!

If you need pool service or repair in the Portland metro area, Classic Pool Spa & Hearth should be…read moreyour first call. After dealing with one of the large retail‑heavy pool companies, we switched to Classic -- and honestly wish we had started with them from day one. Their customer service is exceptional. When you call, the schedulers actually know pool systems well enough to walk through real troubleshooting steps before booking an appointment. That alone sets them apart. We had ongoing issues with our pool heater, and not only did their tech fix the equipment problem, he took the time to look at our entire setup. He discovered that our gas meter wasn't sized correctly for both the home and the pool. Because of his recommendation, NW Natural came out (for free) and replaced the meter (also free). Our pool has been running better ever since. They also appreciated that we handle our own water maintenance -- no judgment, no upselling, just genuine support and professionalism. Classic Pool Spa & Hearth is a company with integrity, expertise, and great people. Don't waste time with other companies. Get a second opinion from Classic; it will save you money and frustration.

Started out great . . . We decided our house and our old arthritic selves needed a hot tub. So we…read moredid some shopping. Found an amazing deal at Classic but that has been the only amazing part of this. After finally getting the pad put down and electric run to the tub we were set to fill it and enjoy. Nope Fire it up, test water, adjust the chemistry only to have it shut off and throw error codes. Fine, call and get service out to see what's up. Gent who came out was super knowledgeable and thorough in going through everything to be sure what was wrong. This is where I am now stuck and angry. The main pump is seized from rust. Rust from where? Sitting in the showroom for 2 yrs. That would not be a big deal IF I was not now being asked to buy the new pump for $670.00. Why? It's not under warranty after 2 yrs. From the get go we were lied to. Told we were getting a discount because my partner is a Vet. Wrong, it was to move an old floor model. We were told it had a custom top. Another lie, the top we were given is two+ inches too big all the way around. I was told by service that someone was supposed to show us how to do chemistry for it, never happened or spoken about. Now I am sitting here with a tub that does not work, expected to pay for a new pump or have a useless hot tub. I don't care about buying a floor model. If they would have said it was a 2+yr old floor model I would have said test it first or deeper discount. What really makes it all worse is the lies. It's a crap business conduct, it results in customers that go elsewhere not 'customers for life' like their site says. I will update if/when I get resolution. UPDATE: pump is ordered on the shops dime. Just waiting for it to show up. Cover supposedly has been ordered to replace the one that is way too big. Still not a hot tub yet but working that way. Really thinking I am going to find some place else to service when this is all done.

BUYER BEWARE! This company installed a hydraulic pump that cost roughly $800, and the job took…read moreabout two hours. The total bill came to $3,000 -- meaning labor alone worked out to over $1,000 per hour. If you're considering this company, get a full, itemized breakdown of parts and labor costs before you approve any work. I didn't, and I paid dearly for it.

Very knowledgeable and responsive. I was super impressed with them and how they handled a…read morechallenging situation with an owner.

Highly Recommend Rick the Pool Tech! Rick fixed our pool…read moreheater in no time at all--professional, efficient, and knowledgeable. He got everything working perfectly, and our pool is back to being the oasis we love. Fast service, great communication, and fair pricing. If you need pool repairs in the Portland area, call Rick--you won't be disappointed!

Way over priced. Not very friendly over the phone. Like they were so in demand they could be rude,…read moreunhelpful or even snide and they had the right to be that way. Truly unfortunate..

These tubs at best have average reliability.. Response time with customer service very poor. Gone…read morethrough two hot tubs in 12 years. Numerous mechanical problems, including repetitive mechanical problems. Service ridiculously priced. There's absolutely nothing special about the tubs or about the company in any way, shape or form. Once this current hot tub fails, which it's bound to do because there is something already not working about it, again, we will replace it with a different brand. Don't settle, do your due diligence. Look around and you'll find something better.

Excellent hot tub. However, if a repair is needed, they insist you pay upfront ($1,600). Been…read morewaiting for "parts" for three months....

We spent a lot of time research hot tubs, from local brands to the big box stores. We started at…read moreOregon Hot Tub where Jen answered all of our questions and helped us narrow down the perfect tubs for us. After spending endless time comparing the tub we liked to other brands, including big box stores, we came running back. We should have just went with our original instinct and saved the time. The entire process from purchasing, to delivery, to installation and setup, was well done. Communication was top notch and our delivery date was sooner than we had expected. Jen helped us with the many questions we had once we got it set up and checked in with us periodically, without us asking. Top notch customer service!

This is a great business. We worked with Jack. There was no pressure to buy, no attempt to…read moreupsell, and no selling us things we don't need. Jack arranged for delivery and installation, and walked us through the set up. He encourages us to call him with any questions - and we do, as this is our first hot tub. I cannot imagine a better working relationship. Highly recommended!

I can't believe I haven't left a review until now. I was just cruising their website (because I…read moreneed a part) and saw the reviews and it sparked my attention. This place is amazing. I've worked with them for years. They have gone above and beyond for many of my spa needs over the years and I would never buy a tub or accessories from anyone else. I've had my hot tub for more than 20 years and these guys are my ultimate go-to. Their responses are personalized and I feel like they're a part of my team. I have brought them several complex (and pain in the rear) issues and we always get them resolved.

Dave is incredible! He goes out of his way to keep maintenance costs low and takes the time to…read moreexplain how to take care of your spa. Highly recommend buying from him and working with him to keep your spa working and beautiful!

If I could give zero stars for Blue Mountain Pools I would. Nothing but trouble due to one issue…read moreafter another. We had to threaten a law suit to get them to refund us money for faulty concrete. Today we had a contractor try to fix faulty concrete around the pool and discovered that the electrical conduit for the pool cover was only 1 1/2 to 3 inches below the surface of the concrete. This is a major code violation!!! The code requires 18" below the surface. When we called Blue Mountain Pools to cover cost of repair to reroute the electrical conduit - they denied responsibility.

This company was so wonderful. I was dealing with a waterfall feature in our new Portland home…read morefrom thousands of miles away and nearly all pool contractors in PDX did not want to have a thing to do with it (they like the big jobs, new pools from scratch; understand, but really, no time for smaller jobs??; wait one year before coming to give an estimate; really???). Well, Blue Mountain and Roy and Jim came through with flying colors and best accolades. They gave a great proposal for tearing out the unserviceable 'Frankenstein' double pump system and putting in a totally manageable single pump with variable speed drive and timer and new chlorinator and new single pump/filtration system. Our family is so incredibly happy that they fixed this messed up plumbing job in record time and only used the highest quality materials and equipment.