i drink a pepsi this is a wonderful place to eat a pastry & drink a pepsi i come hear every tuesday the workers have a nice smile its wonderful customer service read more

I've visited this location several times over the past year, but today's experience was disappointing. I politely asked the cashier, Gilda, if an ingredient could be added to my sandwich, and she immediately rolled her eyes and responded in a dismissive, rude manner. She loudly called out the modification, mumbled that it was done, and then yelled, "Next!" I was genuinely surprised by the obvious lack of courtesy over such a simple request. Customer service costs nothing, and this interaction left a poor impression. read more

Located on the 1st floor of the Hillsdale Mall, this outpost is much larger than the SF Japantown location. They had run out of a lot of items, including coffee jelly, by the time we got there on a Sunday around 3:00pm. Our order: Strawberry Matcha ($5.50): Requested no ice +Matcha was strong and not grainy +Refreshing and not super sweet +No upcharge for no ice -Very little strawberry puree at the bottom Café Latte (Double - $5.35) +Not my drink, but there were no complaints. Slice of Cappuccino Cream Cake ($5.85): +Strong coffee flavor infused in the cake and cream +Not too sweet or heavy -Cake was on the dry side Side notes: 1.) Self-serve napkins and utensils 2.) Indoor and outdoor covered patio seating 3.) Free parking in the Hillsdale Mall parking garage *Verdict: 4 stars for the food and drinks, but 5 stars for the AMAZING service. My mom accidentally knocked over my dad's coffee after taking a sip. An employee must've seen what happened and told the manager, who came out to the patio shortly after. She asked my dad if he was okay and offered to replace his coffee on the house. She was so sweet and went above and beyond, turning that frown upside down. read more

Andersen Bakery - Clockwise from left: Café Latte, Strawberry Matcha, Cappuccino Cream Cake - Bakeries Near Me - San Mateo, California

This place is just a shell of what it used to be. Whoever was in charge of their remodel should be committed. It used to be such a warm, welcoming place, and now it's worse than a hospital cafeteria. Everything is cold, stark and falling apart. The quality of the food has also gone way downhill (see ham and cheese croissant photo). The coffee is served at scalding, with only an always almost empty of milk and a few scattered packets of Splenda to temper it. The staff is trying their best but they are clearly overworked and underpaid. I appreciate that the sample dish is usually filled. People will keep coming here because there aren't a ton of offerings at Hillsdale, but it is no longer the pleasant place it used to be. read more

Andersen Bakery - "Ham" and cheese croissant with one tiny piece of ham. "Ham & Cheese Croissant" - Bakeries Near Me - San Mateo, California

Went here with my parents for an afternoon snack. The store is clean and has indoor and outdoor seating. I mainly came here because I wanted to try one of the seasonal items. The lady who helped us was nice but didn't provide us with any recommendations on items. We chose to sit outside even if it was a little windy. 1. Matcha melon pan: Deliciously tasty. It was light, and I loved the little crust on the outer shell. No shortage on matcha filling, which I loved, and it had the lightly sweet melon flavor. 2. Mango coconut pastry: I usually alternate between this and the strawberry tart. 3. Walnut cream cheese bread: My mom's favorite snack, a classic staple here. 4. Chicken empanadas: My mom's favorite here as well. Nice chicken filling that leaves her stuffed. 5. Cinnamon sugar danish bar: I got this for my dad thinking it was similar to a donut stick, but it ended up being dry and uneventful. read more

Andersen Bakery - Pastry display case - Bakeries Near Me - San Mateo, California

See all

I decided on a whim to stop by during Japan week or something to try the Hokkaido cream bun and a melon pan. The employee who was there didn't notice me for a bit because he was rearranging the melon pan buns using his bare hands. Yup. Same hands that touched the register etc. I ordered the cream bun and he used tongs, thank goodness. That bun itself was good. Would I go back? Prob not because the more I think about how unsanitary it was, the more I regret even getting the cream bun. Better training on how to maintain sanitary practices would be a good idea for employees here. read more

Nothing better than a visit from a friend bearing delectable treats. What a nice surprise!! I couldn't help taking a peak before everyone else. Then I not so subtlely suggested we cut each treasure into small portions for a tasting, of everything. It was afternoon and perfect time for a treat! Cousin's friend brought: strawberry and peach danishes and almond twist. My favorite was the sweet tartness of the peach. The fruit in all the danishes was delicious. (4/5). For me, the tastiest part of the special delivery was the curried puff. Deep fried, golden brown goodness filled with a savory, deep flavored curry. This alone will keep me coming back for more..! Thank you friend for remembering my cousin and I. Thank you Andersen for feeding us so well this afternoon..! read more

See all

I live about a mile from Hillsdale Mall and rarely if ever visit this bakery. I have my bakery faves, and I make my own bread. But the other day as the hubs and I were doing errands, we noticed we were starving and there happened to be a sign outside the bakery that said, "Prime Rib Chimichurri Sandwich." Things never taste as good as their photos, right? Unless they're actually better! The meat was delicious, plentiful and lean, the flavors incredible and the ciabatta was perfect and fresh. Without asking it was cut in half with each half wrapped individually. I've had other adequate things from here, nothing special, so haven't returned in a long while. That changes now. I gave it five stars - for the sandwich! We'll go again and report back on other visits. read more

Woof. The interior is a bit rough. Shocked to find this was a chain, everything lacks polish. Not particularly clean in any way, tables were pretty dishevelled, floors weren't particularly clean, walls were oddly bare and decorated at the same time. Service was fine. Did take a bit for me then to take my order, but the lady in front did have like 10 special requests. We got the roja sandwich with tomato bisque. It was all just fine, nothing particularly amazing. I would probably just skip this place in favor of the food court next time read more

Love this place but all the ladies that work there Refuse to ever make a cappuccino the main reason I go. 80% of the time if it's not the young man they refuse to sell me a cappuccino... horrible customer service from the ladies read more

Purchased a egg salad sandwich. The bread was not fresh at all. I asked how long the sandwich was sitting it and they said they make it every day. I will not buy a sandwich from there again. I like the sandwiches at the store in Japantown they have very fresh bread. read more

More Protein, anyone?! The service was so-so. Not very friendly. The location needs some update in maintenance. Many pastries by the counter are not covered since it is near the exit/entrance. the food is okay. read more

Andersen Bakery - Mango Guava and Lychee Raspberry - Bakeries Near Me - San Mateo, California

Danishes were ok. Customer service could definitely use improvement. I asked for one danish. She argued that I requested two different danishes. We obviously had miscommunication on the order but she preferred to only argue with me. Wasn't worth it but definitely left an impression. read more

Replaced my order without consulting me with items I don't eat and charged me more for it. I would understand an item being out of stock but charging me more for something I didn't want is a terrible business practice. read more

This is a solid 3-4 star spot, I am choosing to go with 4 since they have always provided me friendly service and the pastries are delicious, plus it's a nice alternative to the mall food court. Tucked away in one of the halls of the Hillsdale Mall, this bakery always has intoxicating smells of fresh baked bread that will pull you in. I've lived nearby for a while, so I've dropped in more than just once. Whether to grab a pastry while window shopping, or to warm up with a hot soup or tea and catch up with friends, I have never had a really bad experience here. During the pandemic and workin from home, I found they are a nice lunch alternative with plenty of great sandwich options. The pork torta was an unexpected find, but it delivered. I was fearing a wimpy torta, but it was hearty and delicious, something you might find at your favorite taqueria. I could have saved half for 2nd lunch, but that's no fun. At around $9-$10 each, it's a solid value. Back in summer 2022 at least, seating was plentiful and they have some tables outside, but sectioned off from the passerby. Perfect for sunny weather or just to get away. Check them out next time you need a pick me up, to get through your shopping! read more

Andersen Bakery - Pork torta $10.95 and this was just half of it! 4/7/22 - Bakeries Near Me - San Mateo, California

See all

This is dangerously close to me I used to order from the one in San Mateo but now I could just stop by this one in my neighborhood whenever. Their desserts are not very sweet and normally quite elegant & delicate as well. read more

Andersen Bakery - the entrance to the store - Bakeries Near Me - San Mateo, California

Have fresh bread available upon opening! Stop trying to sell "Old " bread from previous day ! Horrible practice read more

The food is very good. However, I go there for the variety of pastries and bakery items. The staff is always friendly and helpful. I rarely eat there since I usually get sandwiches to take home. Any sandwich I order is good. read more

Great sandwiches always fresh and great prices. Also the salads are inexpensive and delicious.Tasty pastries too! Prices are great! Take out or eat inside or in the patio.Service is great especially Carlos and Omar! Very welcoming and helpful! read more

Terrible terrible service, they have extremely rude and sassy workers. It's like they don't care about the job and no one cares enough to say anything about it. Also look at this sandwich he made me. Made by the rude staff. Extremely slow service I cannot even put into words. And put only a quarter piece of chicken??? So inconsistent with the sandwich. read more

Andersen Bakery - grill chicken garlic mushroom sandwich - Bakeries Near Me - San Mateo, California

Sandwiches were super good! We ordered a turkey avocado sandwich and a chicken salad sandwich. Both were tasty and nicely flavored, not bland or too overbearing at all. Service was nice, kind workers who got our order done efficiently. Only downside was mold on the very berry danish... Makes you question the freshness of the fruit on many of their pastries. I'm a bit apprehensive to order one again. read more

Andersen Bakery - Mold on raspberry - Bakeries Near Me - San Mateo, California

See all

I love chicken salad and I tend to get it at Lorenzo's, but when they don't have it I make myself go into the mall and order at Anderson's - their chicken salad sandwich is fantastic and the bread (whole grain) is delicious - it is a great combination - the mustard aioli is good if they add just a little - and I try to remember to tell them "just a little" - of course, I don't leave without some bread and any pastry calling my name - they are all pretty good, but even though the chicken salad is well salted, the breads seem to need some salt. The pastries (any and all) are pretty good, especially earlier in the day. Yum Yum plenty of parking and Andersons is at an entrance, so you don't have to fight hoards of people to get your chicken salad fix! :-) read more

I was so excited to see them open again. Unfortunately the staff here are not following Covid rules. The mask needs to go over your nose to be the most effective. Also if you handle money wash your hands before you touch the pastries or other food for customer. With or without Covid 19, having good hygiene is important. There was a Latino woman on her break who was not eating who had her mask completely OFF just sitting there going over her papers INSIDE the store. I tried to take a picture of her to document it but when she saw me she said she was on her break and started moving her arms as to not take her photo. Employees and management should follow the health and safety rules. The food here is okay...took forever to get my sandwich even though I was the only one of two people to order a sandwich. 2 stars for Employees not wearing their masks or not wearing them properly and handlfood without cleaning their dirty hands. read more

See all

Yummy foods! Sandwiches are always good! But I find the bread slices should be bigger. Nice staff. Tried some pastries, yum! Cool environment. read more

Andersen Bakery - Hot Chicken sandwich - Bakeries Near Me - San Mateo, California

Nice bread and pastry's. Reasonable price and option. Would love to come back to try their matcha

this location is located inside the hillsdale mall and there's a few tables inside to sit at. I order their turkey avocado club for lunch all the time - the sourdough bread is soo good!! and the prices here are very affordable which I appreciate. read more

Andersen Bakery - Ultimate Turkey Avocado Club Sandwich - Bakeries Near Me - San Mateo, California

I really like creamy French bread, so I went to the Andersen Bakery at the Hillsdale Mall and bought 10. After arriving home, I was so disappointed when I opened the bag to discover this bakery is so skimpy on their creamy French that I will never return to it. Just take a look at the picture and you will see what I am talking about. My friends and family will never do business at this bakery ever again. read more

Andersen Bakery - Skimpy Creamy French - Bakeries Near Me - San Mateo, California

I've been eating here regularly for a solid year ever since I discovered the breakfast sandwich. The bread, sandwiches and pastries are always delicious and a steal for the price, but the staff makes it easy to keep coming back. Every team member is friendly, smiley, does their best to accommodate me and everyone around me, and some even remember my specific orders! I've recieved great recommendations on desserts and I always feel welcome. Even if I see a staff member off the clock somewhere else in the mall, they wave hello to me! I work as a retail manager and I also have to compliment the communication and system I see during rushes, which explains why customers are never waiting long. The team seems very hardworking and willing to help each other out. I'll end my review here, as im about to chow down on the new butter chicken sandwich... for the third day in a row! read more

This is a great place to go to for food and friendly service, good food, and a great place to be. I work in the mall, and I look forward to lunch knowing the workers here take good care of me. Always recommend! read more

Andersen Bakery - Ultimate Turkey Avocado Club Sandwich - Bakeries Near Me - San Mateo, California

It's easy to pass right by Andersen Bakery located in Hillsdale mall as there is nothing flashy or shouting at you to come in and peruse their menu or their glass case filled with fresh baked goods. This is exactly my story as I had been walking right by them for years never giving it a moment's thought to try one of their croissants or one of their danishes. They have a mall side entrance as well as an entrance facing a multi-story parking lot, literally across the street, and they're a few steps away from one of Nordstrom's outside entrances as well. My favorites pastries to date are their Almond Croissant and Strawberry Danish. Both are always fresh, light and chewy, without being heavy or oily. They also serve sandwiches, soups, and salads. There is some seating indoors and additional seating outside on their patio. read more

The sandwiches can range from really good to just okay- all dependent on who's making them that day (customer service as well). On good days, their sandwiches are pretty tasty and made neatly with care. On off days, there's dry, untoasted bread and forgotten fillings. It's a bummer you never know what kind of sandwich you'll get until you unwrap it. I do like the tuna sandwich and turkey/bacon sandwich; and I find that pain de campagne (country French bread) is the best bread ever; so tasty. Fluffy, soft, and with a crispy edge when toasted. read more

Andersen Bakery - I forgot the exact name but it was the turkey sandwich with bacon and avocado - Bakeries Near Me - San Mateo, California

See all

I came here today.I got a half a loaf of their raisen bread and a fruit Danish.Both are very good, nice and tasty.I recommend this place read more

See all

Andersen has been around for a long time and I've tried various locations. This one is the closest to me now so when I'm at the mall running errands, I always manage to pick up some baked goods here and a few pieces of See's candy for my glutinous self! The fruit tarts are delicious here and so is the cream cheese walnut bread. Their sliced breads are decent but not my favorite. Recently tried their ube bread and it was very bland. There was practically no ube flavor so I would skip this. I would definitely come back again for my tried and true items. read more

I always make it a point to come to Andersen's whenever I make a trip to the mall. They have a wide variety of pastries and breads for you to select from. In addition, they do have a separate menu for ordering sandwiches/soups. and lunch items. Overall, their customer service has been good. You may need to wait a bit during peak times, but that is normal. I do like purchasing their loaves of bread, specifically their apple raisin bread, and their english bread. I would recommend coming in the morning to early afternoons to get the best selection of pastries. As the day goes on, it gets to be slim pickings since most items are already sold out. Overall, I am happy to have them back open and baking up some amazing treats. read more

Filthy!!!!!! The health department should visit this place cause the woman who was cleaning the floors,(literally picking up dirt from the floor and had a dirty apron on) dropped her broom and pulled her already used gloves from her pocket, and wanted to help me. I asked if there was anyone else as she's cleaning the floors and I also mentioned that she's wearing used gloves.. she then put on a new pair of gloves. I asked for three loaves of bread to be sliced, and she started holding them against her FILTHY apron. I was flabbergasted and asked her not to do that. THIS IS JUST UNACCEPTABLE! It's obvious that the owners don't give a crap about how it's run. This is just disgusting and should be cited for unhealthy habits by the employees. I don't even wanna think about their hand washing after using the restroom. Sick! read more

Sandwiches are inconsistent here, but the clam chowder has been solid. We ordered a half & half combo today with the Turkey Avocado & Swiss classic sandwich and was disappointed with how little avocado there was. read more

Andersen Bakery - Half Turkey Avocado & Swiss Classic Sandwich - Bakeries Near Me - San Mateo, California

See all

Came to get bread for my daughter and i. I 2 breads and had them toast and cut and to put in 2 bags since one is mine and the other was for my daughter. The gentlemen that was working obliged and went on his way to toast and cut. He comes back with all the bread in one bad. Mind you my bread is jalapeno cheese bread and my daughters was pesto. Now since the bread was warmed up all the jalapeno came out my bread and got all over my daughters bread and it was way too spicy for her to eat hers. Guy offers to split the bread up after the fact and didnt even offer to redo my daughters order so now she was mad and hungry. Thanks employees at andersons what a customer service read more

I'm so sad that I was catered poorly. As a pregnant, I came here to eat what I was craving and relax but unfortunately I was devastated how the staff/cashier treated me. I ordered danish and asked to make it warm and he answered "NO" and also I got hot chocolate drink and it was super super hot. Very very poor customer service. Ended up not happy and not satisfied. read more

Came here to get a sandwich - the chicken salad but it seems to have changed. It used to be with Apple but now there's grapes in it. When my bf and I came the service was great. They were starting to clean the dining space as the mall was closing in an hour. We ordered two sandwiches - chicken avocado and turkey avocado. They also have a wide range of desserts which is super tasty and will fill your sweet tooth. Prices are average, portions normal. I would say if you're feeling like getting a healthy option, come to this place! read more

Andersen Bakery - Bakeries Near Me - San Mateo, California

3.5 stars Most bakery chains I find rather boring and monotonous, but there's definitely something interesting about a Japanese bakery chain that claims to excel at European bread-making traditions! Not only will you find baguettes and focaccia among the offerings, you'll also find more typical Japanese fare like egg salad and katsu sandwiches! But the menu item that really piqued my curiosity was the "Bento box," which didn't come with rice, but rather was a combination lunch box of a sandwich, a mixed greens and tomato salad, pickles, pita chips, and a choice of dessert.The egg salad sando came with creamy chopped hard-boiled egg mixed with mayonnaise, and I got this on the sliced seeded grain bread, which had a nice nuttiness and chew. The salad with sesame dressing wasn't all that memorable, but I found it fascinating that the box also came with pita chips--just to throw in another cultural amalgamation! The tiramisu dessert was made with mascarpone cream and a layer of soft cake--I found it a bit on the sweet side, though it was definitely tasty! The prices were very reasonable for a casual lunch, and I'm also partial to their cranberry & walnut bread, which I especially loved as a kid! read more

See all