Great service by the ladies at the front desk and with Dr. Morgan. I have used them for years and…read morealways had a positive experience with them.

Won't be going back again. Dr seemed fine, not too warm and friendly but competent, but when I…read morewent to pick up my glasses on Friday, the door was locked at 11:40 AM. No sign or notice. The web site said that they were open but no one was there. No sign on the door "Back in 10 minutes" or anything like that. So I got back in my car and called. No answer. I left a VM. Did hear back in the late afternoon, that maybe the receptionist had locked the door and gone to the restroom or something. OK, but she should have left a note. I am from out of town so this was an inconvenience for me. Anyway, I went back on the next morning, Saturday, and there was one person there. She brought out my glasses. I asked a couple of questions and she did not have answers that satisfied me at all. Again, not warm and friendly at all, no smile, very cold. I really expected to be treated better. As I said, not going back. Sincerely, the cashier at the local gas station where I stopped on the way home was more friendly and treated me with more respect that the receptionist who met me at Travis Street Optical Saturday morning. I spent $5 at the gas station, and $350 at Travis Street Optical. Shouldn't that buy me some respect? Won't be going back. Dr. Phillip L. Clancy

He is quick and thorough he checks for everything staff is wonderful and I'll recommend this doctorread more

Dr. G has been my eye doctor since the early 90's and I couldn't be happier. From the moment you…read morewalk in his staff is extremely nice and helpful. Dr. G takes his time and listens to what you tell him and doesn't rush you into figuring out which way is clearer(lol).

I visited RGB and saw Dr. Bossen. The girl who ran all the initial exams was great. Very nice and…read morewalked through me what to expect. I did the exams and then was taken to the lobby where about 5 minutes later I was called and taken into the doctor's exam room. While waiting for the doctor a different nurse asked me some questions. She was a tad dry. She asked me if my doctor had done my pressures the day before I was told to do a follow up w/ RGB. I asked her about how a pressure test was done and was replied with "I don't know, I wasn't there"... I was a little taken aback and thought it was somewhat rude. If I asked the question it was because I didn't know. I don't know enough about how eye procedures are done to know for sure what is what. Other than the dry in personality nurse the visit went good. Dr. Bossen was very nice did his own exam and detailed in what my results were. I have a yearly follow-up visit which I will go to at RGB.

I recently had a surgery through this practice. The nurses and doctors were beyond amazing - I…read morecannot say enough great things about those individuals. However, the business office, surgery counselors and billing department have been less than pleasurable to work with. There were some discrepancies between the billing office and the surgery counselor when I was quoted certain financial amounts. When communicating with them, they became very hostile and demanding, without being understanding and accommodating. After my follow ups are finalized, I will not be recommending them to anyone who might be looking into getting anything done in the future simply because of the interactions I experienced with some of the office staff.

Very professional and they seem to really care about you as a person. Gus was great in determining…read moremy eyes prescription. Would highly recommend this group!

I have been an insurance customer of this business for several years. When I showed up for a…read moreSaturday appointment, I was advised that "I" had cancelled the appointment by email a few days before. The problem is that I've never emailed this business and they have never emailed me. When I tried to confirm what email address the lady at the front desk had for me, she was unable to give me an email address. I checked my phone for all sent and received emails to be sure Patterson Optical hadn't been overlooked and there were none. I missed the eye exam and was told that I needed to reschedule. No Thanks. I'll take my insurance and co pay somewhere else.

I got my prior eye exam here about 1.5 years ago and I was able to receive service a month ago…read more But, trying to call and book an appointment was total hell. Numerous calls went unanswered and numerous emails went unanswered. I am the type of person who likes to keep things the same, and, the Sherman office is next to Sam, which is where I get my eye glasses. Now, I am in need of a copy of my eye prescription, and now I am going through hell again with the unanswered calls and emails. I have even went to the Sherman location on Saturdays (multiple times) to get my prescription and the office is closed. Once I get my prescription I am done with them. The eye doctor is nice but RECEIVING RETURN CALLS AND ANSWERED EMAILS IS A TOTAL NIGHTMARE. Do not let the convenient location get you. Save yourself some emotional distress -- look elsewhere!! I am filing a complaint with the Department Of Insurance to get a copy of my prescription. And posting my experience on my company's intra-office email and the Texas State Employee Intra-office email.

Most thorough eye exam I've ever had. After many tries with other eye docs, he was successful in…read morefitting me with bifold contact lenses.

I have been going to Dr Long for eye care for several years now, starting at his office in Allen…read more He operated on both of my eyes to remove the cataracts and my vision is now much better. I no longer need to wear glasses while driving & usually only require glasses for reading. I now use Dr Long for my annual exams too! I highly recommend Long Vision Center.

Everybody was a amazing and the doctors were great. Highly recommend Long Vision Centerread more

They are deceptive about costs. Also, the eye exam is AI & remotely overseen ( I was told that…read morepart).The remote tech I had was rude, in a hurry/impatient (I'm a little slow because of my age) & his accent was very strong! (The young person in the office was very nice & polite.) Then I was told to see an ophthalmologist too (more cost). I can now go to an ophthalmologist & pay $18.50 & let my medical insurance pay for it. I picked up the glasses & I couldn't see out of them. I was told I could upgrade to better lenses ( I was never told I had any choices when I ordered). I think the prescription is wrong because of miscommunication with the online tech. I was told I could return the glasses, but I had to pay for the exam. "How much?" I asked. The girl said $79.00. I said OK. But I was charged $118.00. I did not know until I had left & started to look over my receipt versus the amount I was refunded. I was not given a true receipt for my refund, only written on the sales receipt without a signature or even initials. I WILL TELL ALL FAMILY & FRIENDS TO STEER CLEAR OF THIS PLACE! It is really less than 1 star, but you have to put something there to finish.

If I could give a zero, that would be my rating. Everywhere you can imagine they advertise $79 exam…read morewith glasses. It's in the window when you walk in, on the website when you schedule, and posted on every wall of glasses. It's a SCAM to get you in the door. They want $119. They say they just haven't taken the sign down. poor way to do business.

I have been seeing Dr Newberry for about 16 years! He is hands down one of the most kind, and…read morehelpful doctors I have seen. This is the 3rd office change I have been sure to follow him to, and this new team here is amazing. I highly recommend, they are the best!!

I was forced to fill paperwork out while they took my son back without me. He was with the doctor…read morealone, and I said I would just take the paperwork back there. When I got back with my son he was acting very quite. Once we left I asked him what's up. He said that doctor made him feel very uncomfortable. I asked a few more questions but I have never seen my son act this way. I tried to bring it up to the receptionist and she was short with me and said she brings her kids here... and the doctor was fine with her kids. She then proceeded to apologize to me because she was short with me. I've noticed they are trying to advertise a lot on Instagram. I wanted to just leave this facility alone and never come back, but with how much they are saying they have tons of openings, I'm curious if others dealt with what I had to deal with. I would choose another place to take care of your families eye care, just for your peace of mind.

Saw Dr. Brian Drobny and couldn't have been more pleased. He was professional, through and…read moreexplained everything in detail. He wlll see more of me and my family in the future.

Expensive transition bifocals have stripped screw. 1 yr 2 months old, never worked on. Warranty…read morerepair expired? Next..... Update! Heard from store today. They agree manufacturing defect. They will replace. Great customer service. Much appreciated

waiting time was a little lengthy, but Annie, Lynn, or Amy she was very kind and generous very…read moreunderstanding. She made my experience way more enjoyable..