First visit here. Dr Powlison was very easy going and friendly. My exam didn't feel rushed and he…read moretook time to explain things. The selection of frames was quite limited with many bare spots on the shelf. The staff in the back was friendly, one girl in the front not so much. So one star off for that and the frame selection. Also, these yelp reviews are quite old, google has 777 5 star reviews.

Terrible. I suggest going anywhere but here. Dropped off two pairs of frames of my own. 650$ later…read morefor progressive lens, and a 7-10 day progress told. Nothing. Called them myself two weeks later. 7-10 days. End of month. Cancel my order. No ma'am. Already being made be here in 7 days. 1 pair was. The other was there in 9. I went in to get them they had me try on standing in the middle of the store. I asked to adjust one pair. They did. I left with nothing but the glasses. No cases. Which for 650$ they should have provided for nothing. Bad customer service. No check ins. Very expensive. RUN.

I have been seeing Dr Newberry for about 16 years! He is hands down one of the most kind, and…read morehelpful doctors I have seen. This is the 3rd office change I have been sure to follow him to, and this new team here is amazing. I highly recommend, they are the best!!

I was forced to fill paperwork out while they took my son back without me. He was with the doctor…read morealone, and I said I would just take the paperwork back there. When I got back with my son he was acting very quite. Once we left I asked him what's up. He said that doctor made him feel very uncomfortable. I asked a few more questions but I have never seen my son act this way. I tried to bring it up to the receptionist and she was short with me and said she brings her kids here... and the doctor was fine with her kids. She then proceeded to apologize to me because she was short with me. I've noticed they are trying to advertise a lot on Instagram. I wanted to just leave this facility alone and never come back, but with how much they are saying they have tons of openings, I'm curious if others dealt with what I had to deal with. I would choose another place to take care of your families eye care, just for your peace of mind.

I got my prior eye exam here about 1.5 years ago and I was able to receive service a month ago…read more But, trying to call and book an appointment was total hell. Numerous calls went unanswered and numerous emails went unanswered. I am the type of person who likes to keep things the same, and, the Sherman office is next to Sam, which is where I get my eye glasses. Now, I am in need of a copy of my eye prescription, and now I am going through hell again with the unanswered calls and emails. I have even went to the Sherman location on Saturdays (multiple times) to get my prescription and the office is closed. Once I get my prescription I am done with them. The eye doctor is nice but RECEIVING RETURN CALLS AND ANSWERED EMAILS IS A TOTAL NIGHTMARE. Do not let the convenient location get you. Save yourself some emotional distress -- look elsewhere!! I am filing a complaint with the Department Of Insurance to get a copy of my prescription. And posting my experience on my company's intra-office email and the Texas State Employee Intra-office email.

Most thorough eye exam I've ever had. After many tries with other eye docs, he was successful in…read morefitting me with bifold contact lenses.

Very professional and they seem to really care about you as a person. Gus was great in determining…read moremy eyes prescription. Would highly recommend this group!

I have been an insurance customer of this business for several years. When I showed up for a…read moreSaturday appointment, I was advised that "I" had cancelled the appointment by email a few days before. The problem is that I've never emailed this business and they have never emailed me. When I tried to confirm what email address the lady at the front desk had for me, she was unable to give me an email address. I checked my phone for all sent and received emails to be sure Patterson Optical hadn't been overlooked and there were none. I missed the eye exam and was told that I needed to reschedule. No Thanks. I'll take my insurance and co pay somewhere else.

Saw Dr. Brian Drobny and couldn't have been more pleased. He was professional, through and…read moreexplained everything in detail. He wlll see more of me and my family in the future.

They did not get the order right on my glasses whatsoever ! Totally messed everything up and I paid…read more$300 for the privilege of that ! Will never go there again , and they also bent the heck out of my glasses unwearable at this point I went back and they could not have cared less they were almost argumentative with me . What a sham scam ! Don't go !

They are deceptive about costs. Also, the eye exam is AI & remotely overseen ( I was told that…read morepart).The remote tech I had was rude, in a hurry/impatient (I'm a little slow because of my age) & his accent was very strong! (The young person in the office was very nice & polite.) Then I was told to see an ophthalmologist too (more cost). I can now go to an ophthalmologist & pay $18.50 & let my medical insurance pay for it. I picked up the glasses & I couldn't see out of them. I was told I could upgrade to better lenses ( I was never told I had any choices when I ordered). I think the prescription is wrong because of miscommunication with the online tech. I was told I could return the glasses, but I had to pay for the exam. "How much?" I asked. The girl said $79.00. I said OK. But I was charged $118.00. I did not know until I had left & started to look over my receipt versus the amount I was refunded. I was not given a true receipt for my refund, only written on the sales receipt without a signature or even initials. I WILL TELL ALL FAMILY & FRIENDS TO STEER CLEAR OF THIS PLACE! It is really less than 1 star, but you have to put something there to finish.

waiting time was a little lengthy, but Annie, Lynn, or Amy she was very kind and generous very…read moreunderstanding. She made my experience way more enjoyable..

I had previously reviewed the store in Sherman when they were extremely rude to my husband who is…read morehard of hearing. The staff actually laughed when he could not understand what they were saying. I will never go back to this store and now go to America's Best in McKinney. The customer service is great. Would never recommend the Sherman store!