Vance was quick to respond -- very attentive and great at getting my BMW taken care of. Very easy…read morerepair process.

Absolutely the biggest regret taking my car here. Had baron bmw service not cleaned up the constant…read morenightmare this place has created, I'm sure this review would've been much more unpleasant than it already is. Allstate is my insurance company of which I had to file the claim on my own policy for an uninsured driver. As if that wasn't bad enough, 2 months of 'working' on literally making it function worse than it went in as, after having it back for 8 months now... I'm still dealing with the extreme lack of common sense, integrity and ACCURACY of their work. They left my bmw for months in the rain when it was t-boned(and very obviously exposed interior could be seen from the outside of the car) that when I got it back, not only did it smell like a dirty foot, the headliner and carpet was so saturated which molded so bad.. it corroded the pedal position sensor to the extent that literally on my way home after FINALLY picking it up, it DIED on the on ramp to the highway. Of course after going and talking to them the next day, they don't know me other than being a female and assuming I'm an airhead and proceed to blame the alternator/battery which after I have been a mechanic and know when that's the case, i let them think I believe their load of crap they are trying to get out of being responsible for and let it go until my inspection results. Nearly $7000 of damage was necessary to replace due to the compromised integrity of the interior. New headliner. Carpet. Pedal position sensor(hilariously no battery or alternator was needed) which thankfully clay, the GM of baron, agreed to the bmw service center fix and replace these issues. If I had an enemy, I'd tell them to take their wrecked car to this place. I write this as I'm irritatingly setting my alarm to wake up early to get another loaner as my car is still having significant electrical issues, ironically ONLY on the side they 'touched'. I can't say the collision center fixed it... I wish I left it as it was when it was hit. It didn't die. My headlights worked, and my insurance company wouldn't have to do extra leg work for what they've found to be mislead or falsified 'line items'(parts they said that were replaced or needed to be replaced which did not. Like my two wheels that they replaced(they are the same ones that came with the car off the assembly line-however they charged my insurance for two new ones- yes the 'advisors' are commission based) amongst many other things. Daniel strain also promised to have this issue fixed in December and sincerely apologized while asking I take down my review. Which I was a fool and 1) believed he would make it right and 2) taking it down. He's impossible to get ahold of. When u can talk to him, be prepared to feel like you're more of an inconvenience than the person at the dmv will make u feel, and by far the most questionable ethics when it comes to his professionalism. If you like your car to run and be treated like trash... come here. They'll even make the inside smell like it for free too! $10,000 regret.

They didn't do a bad job, but not a good job either. I felt that they were just in a hurry to get…read moremy car out of there. I would have rather they were honest with me and said they were overwhelmed with work at this time. Towed a car in there and towed it out. They changed the oil and the gas cap. I paid for it and towed my car to another shop that I know is thorough. I just had to wait a week to get an appointment, which fine because I can't drive it anyway. Exact Performance wanted to change out the timing belt, but I'm not sure that would have fixed it. The car was having issues that didn't quite align with timing chain problems. It was a waste of time. Spend your money elsewhere.

Super Bowl weekend, a large nail pierced my tire and I had the pleasure of riding around on a spare…read moreuntil last Friday. I hate going to auto repair shops, especially the Acura dealership. I was definitely taking a chance with Exact and here is my experience: First Impressions: My brother recommended Exact when I was shopping around for brake repair a couple years ago. The shop is located on Johnson Drive, next to a new car wash. We dropped my car off right around 8:30. The shop is easy to miss if you aren't paying attention. Dillon was very welcoming and he confirmed what services I needed. The shop was nice and clean and Dillon was very organized. Communication: I appreciated the phone call before any service was done to my car. They allowed us time to decide what we wanted to do before continuing and Dillon was very understanding. He wasn't pushy like the dealerships and I didn't feel pressured to make any decisions. The price is nice: I did not get tires, as they were more expensive than I thought, but for an oil change and front brakes, my bill was a little over $200. Their prices on timing belt replacement and other maintenance work was way cheaper than the Acura dealership, which is impressive. Overall: I will be back. The pricing alone was it for me. Acura quoted me well over a grand for maintenance work, new tires, and brakes on my car. Dillon's prices were half of that, which I can handle. They do specialize in imports, so keep that in mind. The only down side was their tire prices, which are about the same amount as the dealer. I also appreciated the customer service and how genuine Dillon was.

Towed my 2003 Wrangler to them. Quoted me $1300 to fix it. I called a couple of other automotive…read moreshops to price compare. Towed it again to Firestone. Cost me $315 to fix it.

Took my family cars to Steve's for 10 yrs. When he sold to MD, I gave them a try, they were decent…read moreat first but the most recent experience was enough for me. Took in daughters older car for A/C repair, they said it needed a leak check for $150. They found a leak and said $700 would resolve the issue for mainline replacement. A week later it didnt work again, took back in they said another $2K to fix it because it had another leak. Took to another shop to verify and they said it was clear that 2nd leak had been there for a while. Would have NEVER gottten the first repair done if we knew it was $3K. When I surfaced my frustration they took no ownership of it. Im done w/ them. Do NOT recommend them.

I've taken my cars to Larry for years. He will tell you exactly what NEEDS to be fixed and advises…read morewhat other things you might want to fix or keep an eye on if he or his mechanics see anything concerning while doing the repair. His prices are very competitive when compared with other local shops and he's always polite, personable and professional. I trust Larry to fix my car affordably and not to take advantage of my relative ignorance of auto repair. I highly recommend!

I had a major issue with coolant mixing with my oil. I knew it was related to my head gasket. I had…read moretaken the car to a different mechanic who charged me a diagnostic fee for checking the dipstick to tell me what I already knew. They recommended a used engine and other unrelated work. It was going to cost $12k. I've used Leibrand's in the past and knew they'd give me honest answers. They fixed the cracked head for 1/3 the price of the other shop. They were great and communicated everything I needed. They gave me 3 options to fix it along with reasonable quotes. Since I'm retired and on a fixed income, I chose the cheapest route. They fixed it but I had a related issue that showed up after driving it about 10 miles. I took the car back and left it after-hours along with a phone message explaining the problem. They called the following morning and told me what they found, fixed it and to come get it, no charge. While I may have experienced some inconvenience, I considered it minor and was treated courteously with the utmost respect. I have to say, their technicians are professional and the one who worked on my car explained what he discovered and showed me the part that failed and what I needed to do next, maintenance-wise. The work bays are the cleanest of any shop I've ever seen. I highly recommend Leibrand's, you won't regret it.

I had them replace the clutch and flywheel in my Stepvan. They did a good job at a reasonable…read moreprice. I don't care for the location (the street and parking isn't that nice) but it's adequate to get the job done.

A very dishonest operation, took my Ford Escape in for a Transfer case replace, appointment for a…read moreWednesday, brought in Tuesday night no call by Thursday afternoon work had not enough started on car, said didn't know what to do but let had a copy of letter in hand from me repeating install plus replacement unit I had dropped off several days before setting next to desk, employee showed signs on something, had red eyes glassy look on face, I kept repeating to him and he struggled to understand promised to have installed by end of day Friday when I arrived nothing still had been done as I walked toward the door taking back my car keys owner threw my transfer case across the room and said take your part with you. VERY POOR BUSINESS CUSTOMER BEWARE.

Can't say enough good things about them! Took our Expedition…read morethere after hitting a deer, they kept us up to date on every step of the process. Unfortunately, before it was finished it was hit with hail damage. Justin called to explain the situation. I'm sure they had a lot of tough calls to make that morning! After apologizing, he insured that it would be among the first to go through dent removal. Again, Justin kept us up to date on that process as well. Picked it up this afternoon and it looks great! I would definitely use them again!

Friendly, fast service and helped me with my process with my car. They let me know the damage,…read moreprice, and if it's worth the time and cost. My car was totaled recently and not worth the repair and I appreciate them for letting me know. Would recommend them if anyone needs them in the area.

They are the best!!!!! I had 21 wires and a cable chewed up…read moreby a squirrel that got in my engine.... They fixed it all----my car runs great!!!!

Have been going to Duke's since 1988, don't trust anyone else! They're very professional, take the…read moretime to explain every aspect of your repair, show you the old parts if you want and very, very thorough with their work. You're never pressured into doing extra repairs or service, they're up-front with you if they find something else wrong with your car but never pressure you into additional repairs, they'll give you the information but the decisions for everything is always left to the customer. Duke and Bob's has been in business nearly a century. A century! The quality, customer service, fairness, reputation as well as the customers speaks for itself!

I rarely leave reviews but after 20+ years of patronage w/ Tim and Tyler at KC Autosport I think…read moreit's time. I'm not going to detail any one specific event as this review is based on a culmination of many years of service over an embarrassing amount/variety of autos. Like most of their customer base, we have found ourselves with at least one European vehicle in the garage at all times. On occasion, these vehicles carried some of their original factory warranty necessitating a trip to the "dealer" for rectification of issues but we primarily purchase cars just outside of that window. I have not had any problems with the local OEM "dealer's" level of service and I do enjoy the fancy lattes and bagels. With that said, I've never been a proponent of paying too much for the service at hand just to garner a few extra perks. The KC Autosport family has remained largely unchanged over my years of patronage which has allowed me a unique experience of developing a personal relationship with their owners, management and mechanics as well. In turn, they have also been able to develop a relationship with not only our family but our specific vehicles. Not one time have I ever left their facility questioning their practices, recommendations or the health of our cars. If there is an immediate issue needing attention, they always call to discuss options and/or offer up advice on a reasonable course of action rather than just throwing parts at it until a resolution has been achieved. I have found that having them perform the basic levels of service such as oil changes, tire rotations, etc, has profoundly impacted my confidence in any future maintenance requirements as they are able to keep a watchful eye on any of the known or nagging issues associated with the model or my specific variant. In addition to service work, I have also tasked them with sourcing our replacement vehicles once a change in the stable is due. Who better to track and research our next car than our servicing partner. They've been instrumental in steering us away from vehicles with a known fault and lead us to something that may be a bit better suited to our needs. We are a "four driver" family now and three of our current cars are in our possession thanks to KC Autosport. If you've decided to read thru this whole diatribe then I'm guessing my point has probably been fairly clear. Yes, I'm saving real dollars with KC Autosport but most importantly I've developed a level of confidence in a local business that has offered me an unparalleled sense of security with what my loved ones are driving. Keep up the great work!

I've had to bring my Volvo in for a couple different reasons and they are always honest and…read morereliable in their quotes, and get the work done as quickly as possible.