Towed my 2003 Wrangler to them. Quoted me $1300 to fix it. I called a couple of other automotive…read moreshops to price compare. Towed it again to Firestone. Cost me $315 to fix it.

Took my family cars to Steve's for 10 yrs. When he sold to MD, I gave them a try, they were decent…read moreat first but the most recent experience was enough for me. Took in daughters older car for A/C repair, they said it needed a leak check for $150. They found a leak and said $700 would resolve the issue for mainline replacement. A week later it didnt work again, took back in they said another $2K to fix it because it had another leak. Took to another shop to verify and they said it was clear that 2nd leak had been there for a while. Would have NEVER gottten the first repair done if we knew it was $3K. When I surfaced my frustration they took no ownership of it. Im done w/ them. Do NOT recommend them.

I brought my Hyundai in to this shop after my car began stalling and showing multiple engine codes…read more From the start, everything was running smoothly. What I was told would be two day repair for my timing chain turned into a month-long experience with my car sitting in the shop. Communication was inconsistent at times, and I often felt in the dark about what was really happening. The shop initially quoted me around $2,600, then revised it to $4100 and offered a $800 discount. The total ended up at $3,908. During the repair, I was told that my dowel pin had broken in the camshaft, which required additional work. I receive a text message saying my car was ready for pickup. I came paid my balance in full. Less than a hundred feet of leaving out the parking lot my check engine light was back on and problem still existed. Im thankful I caught it in time because it was a Friday and they are closed on weekends. So it would have been my word against there's when it came time with correcting the problem. When I arrived for pickup today, the shop stated they waived an additional $800 fee for a solenoid recalibration/replacement that was directly related to the timing chain work they had just performed. I feel strongly that this should have been included in the original service and not presented as an "extra" charge after I had already paid. To their credit, I really appreciated the friendliness of the two administrative assistants, who went above and beyond to help me. They provided me with a shuttle ride home when I dropped off my car, even paid for me an Uber to pick up the loaner vehicle, and made sure I had a loaner car for the month while mine was being repaired. Those accommodations meant a lot during a very long process. The shop also test drove my car for 40+ minutes before releasing it, and the check engine light has not come back on yet. I appreciate that they ultimately covered the $800 charge, but overall the experience left me questioning trust, timelines, and transparency. If you use this shop, know that while they will work with you and provide support, you'll need to ask a lot of questions, push back on extra fees, and keep good records. The repair seems to be holding for now, but the process was much more difficult and drawn out than it should have been.

They quoted me $22,000 on my VW Tiguan. Another shop fixed my car for 3K..... Mind you they didn't…read morewant to even open up the hood of my vehicle charging 156.00 for a computer test that auto zone runs for free!! I ended up getting everything taken care of for less than 3k ELSEWHERE! If you have a foreign car just go elsewhere where because in their words "there's no point in breaking down your engine to identify the issue we're just gonna replace it all." The absolute worst place in all of Kansas City to get an estimate/quote or any work done at all whatsoever! I had my vehicle moved the same day it was dropped off, there's no way any of these other 735 comments are serious as EVERYone I know has had the same dealings with this place - and they emailed and sent a letter requesting I post this so here it is! Dog crap of a service ship plain and simple!!!!!

They didn't do a bad job, but not a good job either. I felt that they were just in a hurry to get…read moremy car out of there. I would have rather they were honest with me and said they were overwhelmed with work at this time. Towed a car in there and towed it out. They changed the oil and the gas cap. I paid for it and towed my car to another shop that I know is thorough. I just had to wait a week to get an appointment, which fine because I can't drive it anyway. Exact Performance wanted to change out the timing belt, but I'm not sure that would have fixed it. The car was having issues that didn't quite align with timing chain problems. It was a waste of time. Spend your money elsewhere.

Super Bowl weekend, a large nail pierced my tire and I had the pleasure of riding around on a spare…read moreuntil last Friday. I hate going to auto repair shops, especially the Acura dealership. I was definitely taking a chance with Exact and here is my experience: First Impressions: My brother recommended Exact when I was shopping around for brake repair a couple years ago. The shop is located on Johnson Drive, next to a new car wash. We dropped my car off right around 8:30. The shop is easy to miss if you aren't paying attention. Dillon was very welcoming and he confirmed what services I needed. The shop was nice and clean and Dillon was very organized. Communication: I appreciated the phone call before any service was done to my car. They allowed us time to decide what we wanted to do before continuing and Dillon was very understanding. He wasn't pushy like the dealerships and I didn't feel pressured to make any decisions. The price is nice: I did not get tires, as they were more expensive than I thought, but for an oil change and front brakes, my bill was a little over $200. Their prices on timing belt replacement and other maintenance work was way cheaper than the Acura dealership, which is impressive. Overall: I will be back. The pricing alone was it for me. Acura quoted me well over a grand for maintenance work, new tires, and brakes on my car. Dillon's prices were half of that, which I can handle. They do specialize in imports, so keep that in mind. The only down side was their tire prices, which are about the same amount as the dealer. I also appreciated the customer service and how genuine Dillon was.

Thank you! Always a pleasure for this crew to handle our vehicles! Thank you for letting us know…read morewhen you find other issues to be fixed!

This shop is great and so helpful. Their customer service is also outstanding I will continue to…read moretake my vehicles here.

Great old fashioned service. They work on all cars at a fair price. I will continue taking all our…read morecars to Mark Mazza

I only trust a few shops in all of Kansas City and the team at Mark Mazza are one of them. Yes…read morethey are friendly, yes they have good communication, but what's really important is they understand European sports cars and how to fix them properly and honestly. They have earned my repeat business.

This is the best value in town. They are honest and do quality work for the best prices. I have…read morecalled and did research on many different auto shops around town this place is the best value and Charlie is totally honest and legit. This is the only auto repair that I will 100 percent recommend

I have been taking vehicles here for almost 10 years and have found Charlie and his crew to have…read moreunparalleled integrity about their craft and business. If it's not broke, and you don't need to spend the money yet, they will tell you. If it IS broke, and your worst enemy should not drive it, Charlie will break the news gently (and usually with just enough salty humor, you leave smiling about having to dump more $ into an old car). You won't get the dealer waiting room, but you will get treated like a real person and they have no problem taking the time to listen, explain and share a slice of life. One final note-had to tow a car in this mint for a broken starter and the tow guy spent 5 min talking about Charlie and his staff saying he usually hears one negative comment or more about all mechanics but has never heard anything but positive feedback about Charlie and his staff. They can't do everything but almost and I wouldn't hesitate to send my family to this shop.

Cody and his people always give me great quality at a good value prices. They really seem to care…read moreabout customers

I have a 2008 Jeep wrangler, it has sat for four years. Prior to parking (in Kentucky) I had…read moreexperienced the Jeep Death Wobble. (IYKYK) and thought the new tires I had put on it in Texas had resolved it. We moved to Kansas City and brought the jeep with us on a car hauler. When I unloaded it and started home, guess what was back?! We found Howard Automotive on line and took it there for the "wobble" and some fixing up. They repaired the jeep, within $9 of the estimate and three days sooner than we were told. Great job, great service, great team!

Fast, honest and fair price!!! Highly recommended!! They explained everything upfront, no…read moresurprises! Communication was awesome!!!

Made a yelp just to leave this place a review after they decided to cost me a few extra towing…read morebills. My car stalled suddenly on the highway, and I had it towed to this shop in Olathe. They told me that my timing belt failed, causing the timing to slip, and that as a result the engine was toast and they quoted it at about a $6,600 repair. I immediately knew something was up, given that my vehicle has a non-interference engine (meaning even if the engine were to jump time there should be no extensive damage). I decided to get a second opinion, and it turns out the water pump had failed, and caused the engine to slip 3 teeth out of time... All in all, the replacement water pump, antifreeze, timing belt, and installation totaled around $500, the car runs completely normally. I am very disappointed with their service. They clearly did not spend much time figuring out what was wrong with my vehicle, and instead decided that they would quote me an outrageous amount to fix a non issue. I won't be wasting any more time or money hoping these folks will actually keep their customer's best interest in mind. 1/5