I'm sorry to see that some customers have had negative experiences, but that wasn't the case for me. As new homeowners, we were concerned when our outdoor Bryant heat pump suddenly malfunctioned at the height of summer. Two HVAC companies attempted to diagnose the problem without success, with the second even suggesting that I consider replacing the entire system. I then remembered that Anchor Heating & Cooling had installed the system for the previous homeowner. Eric Miller came out, correctly identified gravel obstructing the outdoor fan, removed it, and immediately restored the system to normal operation. He also replaced our filter, which clearly hadn't been changed by the previous owners in years. What could have become an expensive and unnecessary replacement turned out to be a straightforward repair. I appreciate Anchor's accurate diagnosis, professionalism, and the significant amount of money they potentially saved me. They'll be my first call for future HVAC service. Lastly, I noticed that some reviewers have criticized Eric, and I understand others may have had different experiences. I can only speak to mine: I found him professional, honest, and personable. read more

Giving then three stars because to twelve years they gave me excellent service, installed my HVAC and changed the filters, but the last time I tried to reach them (two weeks ago) I got an automated AI voice recording telling me to leave my information, so I did, trying to set up an appointment for servicing and never received a callback. I had to use another company. read more

Anchor cannot be trusted. They gave me a quote on an hvac system. I gave them a check for $1000.00. They called the same day to set up a time for installation and I asked them about permits. Anchor told me I didn't need a permit. I told him that I did and if he didn't know that I didn't want them to install hvac, but thank you anyway. I've called twice to get my $1000 back and they keep telling me the manager will call me. Never did. read more

Very disappointed, part of the contract was obtaining the HERS certification. Anchor made some efforts and then dropped us and doesn't return calls. Leaving us high and dry with Permits open and having to figure out for ourselves how to finish the project. Beware Anchor not finishing the job. read more

Jonny, the service technician came out to look at my heater. he was on time. Explain everything to me that I needed to know about the overall service big shout out to the receptionist. She was the first person I talked to great customer service skills and made me feel welcome as a customer. This company did an outstanding job five stars all the way around. Thank You read more

This review is for a major HVAC upgrade we did with them in 2021. I really appreciated their detailed back and forth on system design, which allowed me to focus on energy efficiency and comfort (we had them install a variable speed heat pump system). The work was done in schedule and with a lot of attention to detail. All the air vents were redone, which meant enlarging holes in the floor. Something that's potentially messy but came out really nicely. There were only two hiccups: 1. They initially installed the wrong thermostat. A variable speed heat pump needs a specialized wall controller. After I noticed that, they sent a senior technician to have it replaced. 2. Despite being listed as a BayREN contractor, they failed to apply for the rebate for me and even after a lot of prodding, they just didn't do it. It seemed their office staff was completely overwhelmed and their leadership not paying enough attention I still use them for annual service and friends have had great experience with them. I would have given them five stars if not for the rebate debacle. read more

Well, I finally heard from Anchor Heating & Cooling. The tech was very apologetic and all about fixing what we've been having problems with. Tech was very adamant about getting this issue fixed which he did. We were all very happy when it was fixed. Sadly, the issue occurred again in less than six weeks. We are now waiting for the very same part to come in and hopefully this will fix it entirely. The hottest time of the year and no cooling!!!! Not cool!!!! read more

Charged a consultation fee, diagnosed a dead furnace. I knew very little so thought service was adequate. Never got back to me with quotes. I used Kodiac heating and cooling. The service and knowledge base was so superior with pictures of the problem. They installed a heat pump. They were efficient, neat and hard working. read more

Looking for a good heater repair company that works on old floor heaters. Anchor technicians are professional and work hard to get the job done. The company is responsive and courteous. Will always use them for my HVAC needs. read more

Hired Eric Miller to reply my 2 heaters. He said I needed a permit but he wouldn't get one. I got a permit and when the inspector came, it was determined it was installed in a place that was against building codes. Eric promised to make it right but all he did was remove the heaters and then did nothing. I had to hire someone else to repair illegal vent holes in my house plus I had to extend permit with another City of Oakland fee because he kept telling me he would take care of it. He never did. He did not return a penny of the $11,000 + fee he charged me. Total rip off and now under investigation of state contractors licensing board. Hire at your own risk. read more

I can't say enough great things about Anchor Heating and Cooling. I was building an ADU and got a few bids for a mini split ac/heater system for the ADU. From Josh who came to bid the job to the instillation guys and Anjie in the office, everyone has been responsive, professional, and showed that they truly cared about the job and they always wanted to make sure that I was 100% satisfied with everything. I have to give special thanks to the owner Eric who made sure I understood the entire process and how to use the system and to Mike who came to finish up the job and he also explained how to use this system that was totally new to me. I have plans with the city for an addition to my house and I will definitely be using Anchor again when it's time to install another mini split system in my addition. The unit Josh recommended is perfect for my ADU and works flawlessly! They strive for 100% customer satisfaction and that's exactly what they delivered!! read more

As an Anchor customer, I must warn future customers that if you're looking for a reliable and fair contractor, you should look elsewhere. When my AC that they installed last year stopping working, they came out and charged me $95 to troubleshoot the issue. When they found the issue 15 minutes later, they wanted to charge me an additional $225 to unclog a drain they installed just last year. So, $320 to unclog a drain in less than an hour that they installed. It was a total racquet and I paid the $95 and sent them on their way. I'll have their poor work corrected by a more reliable HVAC contractor. read more

I called many heating companies and the person who took my call did not know much at all about heating. Not so with Anchor. Angie was knew all about heating and what her company did, and was very patient in answering all my questions. Then Zach came out to the house to clean the heater and put in a new filter. He also was very knowlegable and patient. After he left we were amazed at what a difference his work made in our heating system. The heater (forced air) ran quieter and for the first time we did not have to keep adjusting the thermostat. What a difference! Perfect service. read more

We are in the middle of dealing with Anchor, so we'll see how this comes out. I wrote to express my concern that the repairman told my 90 year old mother who can't hear well that the furnace might need to be replaced and there is a fairly high and unclear estimate for replacing a control board and wiring. Two more items 'might' be needed, might not be needed. The issue seems to be with the scheduling person who said my "tone" was "coming off hostile" when I wrote to say we were concerned that she might be taken advantage of. Obviously that never happens, right? The appointment is cancelled, but no explanation as yet given for why the repair might vary. We've been without heat for a few days. This may all work out, I just cannot stand that being told I'm hostile when I ask a few questions. read more

I highly recommend Anchor Heating & Cooling for their professionalism, knowledge, and courtesy. We hired them to remove our old gas furnace and install a new multi-split heat pump system for heating and air conditioning. Josh provided options with his estimate so we could determine the best setup for our needs and budget. We had a lot of questions and he answered them all. They're busy, so don't be surprised if they're scheduling a few weeks out. But once the crew started, they were dedicated to our job and showed up on time each day. Eric and (another) Josh were friendly, considerate, and answered still more questions. They left the work area clean each day and did a great job. Anchor also coordinated with an asbestos-removal company to dispose of old ductwork, an energy compliance tester to check the efficiency of the new system, and they handled the permit process. It was an all-around very positive experience. read more

We have an older house with a floor heater and during a heavy rainstorm on December 31 2022 we had water get in under the house and it put out the pilot light. We called many heating and cooling places were told no one services old floor heaters any more. We were then told to try calling Anchor heating. We talked to Angie who was very kind and professional and she said they would come out to see if was serviceable. They sent out Zach who was very knowledgeable and professional and went under the house and was able to repair our heater good as new and for a very reasonable price. I would highly recommend them especially if you have an older heating system. read more

These guys are good. A bit pricey but solid.

Being a Landlord isn't all rent checks and having a good Tenant. Things wear out and break occasionally, and sometimes costly repairs are required. 2011 has been a banner year that way for both my Albany House and the Studio Rental. The latest piece of "good news" was the separate Studio wall furnace that finally wore out (just before Winter) after 15+ years of use. I first brought in Ceridono to take a look as part of a check up of the house furnace (which they installed). The Technician seemed to be scared of the thing and quoted a outrageously high replacement estimate. That also told me that this was either an "upcharge" or that Ceridono just didn't want to do the work. So I called Jamie Carlen (who originally built the Studio) and asked him for advice and a recommendation. He referred me to Josh at Anchor Heating and Cooling. Josh first stopped by and tried a repair that didn't hold. He then had his business partner come take a look, and at that point I reluctantly became convinced that replacing the wall furnace was a more "economical" choice. The good news was that Anchor's price was significantly less than the Ceridono estimate. The even better news is that the new unit works well, looks nice in the room, was installed well and on schedule, and my Tenant again has a reliable and economical source of room heat. read more

I had purchased a new home and upon trying to turn on my heater for the first time, I got nothing - no air flow at all (hot or cold) despite the thermostat being fully functional. After calling around to multiple places in Oakland and the East Bay, I found out that nobody wanted to work on my townhome's style of heater due to it being wedged in the ceiling on the 3rd floor. Likely it was due to the inability to easily access, make repairs, or in a worst case scenario...it would be impossible to replace without ripping down the entire ceiling. After 4 rejections by other HVAC repair companies, I was finally on the phone with Anchor. Michelle and I decided that it would be best for me to send some pictures of the unit for her manager to review before committing to sending someone out. They were able to identify my type of heater, and was able to send someone out immediately the following day (due to a cancellation). This was great timing as January was the middle of heater repair season and most other places had anywhere between a few days to longer than a week out in their availability. Bob arrived early (he even called to see if I would be home ahead of the arrival window as he was already free) and went about his diagnostics from the thermostat and eventually up to the heater in the ceiling. Within 10 minutes he found a bad/dead starter cap, and retrieved the part from his truck. Installed, and my heat was restored. Bob even went out of the way to climb the ladder to check the roof unit's pressure, before coming back inside to help me reinstall the ceiling panels and give me some general tips. Great company with an extremely friendly and capable team. Highly recommend these guys for their professionalism and ability to get things done quickly. read more

This company was great when they fixed my heater in February. Now the pilot is out. I have not received a reply after numerous phone calls and emails over the last month. Maybe they are no longer in business. read more

My older house has two floor gas heaters- it's very difficult to find companies that will work on these anymore- a neighbor said call Atlas, which I did, and they promptly referred me to Anchor. The technician that came was professional, quick, and tuned up/made repairs on the two heaters- they're better than ever now, and I would Highly Recommend Anchor! read more

We had an awesome experience with Anchor! They came this week to remove an old heater from our downstairs and did the job--including taking the heater away--in less than an hour. Very friendly, communicative and prompt. And, after removing the heater there was a little opening in the wall and they promised to come back with a cap for it...and they have already followed up with us to schedule a time to do so (without prompting). We were very happy with our experience and are now considering furnace installation with Anchor too. Highly recommended! read more

I am a contractor in the Sacramento area. We did an install in Oakland Hills and needed to perform a service call for the customer. Our bay area service technician moved to a different opportunity. We called Anchor and asked if they could assist us. They did an amazing job with our customer and were very reasonable in their pricing. As an HVAC contractor myself, I highly recommend Anchor to anybody! Thank you team Anchor! read more

I've used Greg in the past with great success; enjoyed his work ethic and quality of work. However, after installing a new furnace & AC two years ago, the AC system failed (lost charge) pretty much the first summer. It took me two years of poking and prodding to get the system repaired. Greg was unprofessional, unresponsive and did not provide updates as to his actions or plans. He would go into the duplex to perform work and would not inform me of the entrance or completion. Everything, every communication, had to be pulled from him, sometimes with great emotion on my end. I do not know what changed for Greg, but I will not recommend him nor use his service ever again. IF you decide to use his services, hold him to task. read more

Josh and his team were great. They came out before we bought our house (built in 1926) and gave us excellent advice in that context (the HVAC needed a lot of work, and we could either go cheap and patch it up or rip out the whole thing and start over) and wasn't pushy and was very helpful. We then decided to rip it out and start over, before we moved in, and they did an excellent job. So good in fact that the basement's now my favorite room - they moved the furnace to a more logical place, moved the ducting out of the way so that it actually made the basement usable. Might have added $50,000 to the value of the house not even counting the energy savings or tax credit. read more

We called Josh to give us an estimate to replace the entire heating system of our fixer upper. His estimate was reasonable, he did the entire job in two days, his crew was very professional the entire time. When my wife got home and realized that I had told them the wrong place for the thermostat, no problem! They took it out, went back into the craw space, moved the wires, installed it on correct place, fixed the hole on the wall where it was before. No additional charge. I wish our other projects had gone this smoothly... read more

These Guys are Great. I have a Victorian with 40 year old furnace. Eric came over arranged for his crew to replace my unit with a High efficiency unit. Jose is a Master Teck with his assistant Diego. Did the Job in ten straight hours. Very polite. I'm totally satisfied. read more

After over 13 hours of work on my newer York HVAC by both Bob and Josh, I am still without any working heat or AC. It has never really worked reliably since their last visit weeks ago, but now neither work. At one point back in the summer, the AC system never shut off on the roof, unbeknownst to me, after weeks of being turned OFF on the thermostat. I got a huge PGE bill FOUR TIMES my usual bill. Even when I tried to turn on the AC, no cool air would come out. It was in the middle of the over 100 degree heat wave. Not fun. Josh came back for a third visit and spent another 4 hours and thought he had it fixed, however I wasn't able to get it to turn on just a couple days later. I texted Josh to let him know and he just ignored me. I never got a follow up reply. That was over 6 weeks ago. In addition to that, Bob broke one of my glass wall sconce fixtures by dropping his screwdriver on it from the stairs above it. It was never replaced even though they promised to replace it. Luckily I found one online and was able to replace it at my own expense. On the positive side, I was only charged for about an hour of service, even though as I mentioned before, they were here over 13 hours. Still, I'm left with a system that still doesn't work. My light wasn't replaced. I took a lot of time off work to be at home during their visits. Not a happy customer. Looks like I'll need to go with another company to see if they fare any better. read more

Josh and team installed a two zone Carrier heating system in my house, replacing all our ductwork in the process. This is the sort of project that can have a lot of headaches, but Josh was great throughout. He clearly laid out my options, provided a couple of references, quietly and efficiently performed the installation (we barely knew they were there), tested and tuned the system, and answered all our questions. I believe the price was extremely fair as well, based on discussions with some contractors about our options. Most importantly, the end result is great - our house is warm, the furnace runs quietly, and with the programmable thermostat, we never have to fuss with any settings - we programmed it once and are done. read more

I recommend this company to my real estate clients and friends and they installed a furnace in my own home. They're pleasant and reliable and recommend you spend money only on what makes sense. They'll try to keep older systems going if that's the best option.Good HVAC companies get busy in the winter so it's a good idea to schedule services before it gets cold! read more

Very bad service. They came on Monday, said the heater needed to be replaced and that they would call with an estimate. I called back twice and no one bothered to follow up for a week. My tenant has no heat, but it doesn't seem to concern them. read more

After searching for a company that can fix my old heating system I came across Anchor heating and cooling they came out fix the furnace by adding new parts and it been thriving ever since and my gosh the price was unbelievably affordable....they were able to access some other preventable measures and recommend another company because it was out of their scope of expertise which also turn out to be great! The technicians were very courteous, friendly and above all very knowledgeable in their craft as well as through and began and finished the job in a timely matter. I owe this wonderful experience all to Anjie with a J. she takes the calls sets up the appointments talks you through the whole process and communicates directly with technicians to make sure the communication between client and company is transparent. I recommend this company to anyone seeking the Hvac services they provide. Thanks again Anchor you nailed! read more

Anchor Heating & cooling did a first class job in record time to install a new air conditioning/heating system in my home. Xlnt workmanship.I definitely would recommend. Shel Lawrence Walnut Creek read more

Bob arrive at the scheduled time, diagnosed the fried capacitor in my heater quickly, and repaired in a minimum amount of time. Really appreciate the professionalism and competence of both the office and repair person. read more

I'm almost thinking this is two different companies. I got a really good recommendation for them, which they lived up to until the job was finished. It was easy and as pleasant as something like that can be. They arranged for the asbestos mitigation for the old ducting, were on time, pleasant crew, excellent work. So far, so good. Then the thermostat needed fine tuning for comfort. First call, crickets. Second call, excuses for the failure to respond to the first, then prompt skilled adjustment of the thermostat. Then when I had to change the filter, some weatherstripping came out. Called about that. Crickets. Still waiting for an answer. read more

Josh and his team are great for commercial as well as residential projects. Through my business's remodeling process, we dealt with electrical, plumbing, framing, and HVAC. Anchor was by far the most knowledgeable and professional of all the folks we worked with. I have worked with them twice now and been pleased both times. Also, as a woman business owner, I appreciate being treated with respect and not "talked down to"... as has occurred in other instances with contractors. 5 stars! read more

Just had Anchor Heating put in a heating system, we only had a wall heater previously. I highly recommend Anchor Heating. The price was very reasonable. Josh was great to work with in designing the system. Joel of AH installed the system. His work was excellent. He thoroughly explained the process and the system to us and his work was very neat and clean. The system works great and is very efficient and very well insulated. AH was recommended to me and I now can recommend them to you with the utmost confidence. An addition to my earlier review - the company that assesses leakage came out (this is required for the city permit) and after performing the test said he has never had such a low number, i.e. most efficient ducts he has ever tested. I'm very happy!!! read more

Josh was on time, friendly, and honest. He will tell you like it is and not try to up sell you on more. Just the kind of service I like. He knows his stuff too. I highly recommend these guys for any of your heating and cooling needs. read more

Everyone I have worked with at Anchor Heating & Cooling has been top notch! They have provided prompt service and have consistently managed to solve my heating problems as quickly as possible. Their rates are reasonable, they have never tried to up-sell me by recommending unnecessary repairs, and they have looked for ways to minimize our costs. More importantly, they are friendly and provide amazing service. It took me a while to find my a repair team I can trust, but now I won't let anyone else near my heating equipment! read more

Great experience from quote request to project completion. Josh and his team were incredibly easy to work with, friendly, on time, and efficient. They really seemed to care about my project, despite it being small. I had a mini-split installed in my studio and they went out of their way to figure out a solution to my desire to not have external piping on the side of the studio. Additionally, out of four quotes I got for the project, Anchor's was the most reasonable. I'm super happy with their work! read more