I hate to have to do this especially at a brand which I use and LOVE their products but..... I was VERY disappointed with my eyebrows after I had them waxed. First off, I had an appointment which I came in right on time, unfortunately I wasn't really greeted with friendliness vibe. I had to be the one to say "hi" first when I came in. All the worker said was, "do you have an appointment?" not even a HI, or anything. Her face wasn't smiling either. She just had a blank straight face. I came to find out that her other morning appointments did a no show which is why she was probably mad. Her name is Alicia or something.. anyway not really friendly at all.
Anyway that wasn't what bothered me. what had bothered me was that she didn't even ask me anything about my brow shape etc. I had to be the one to ask her questions. For example, a good customer service and professional would normally ask, "Is this your first time? or Have you heard about our products? or How did you hear about us? etc" right? anyway, I was the one who had to tell and ASK her, "so its my first time and how does this work? etc."
Another thing was SHE had to use the stencils in order to shape my brow at first with the WRONG color and stencil. Like come on seriously?? my brows aren't thin or bald, keep in mind, I was waiting for 6 months to grow my brows and my right brow was already naturally beautifully shaped that just needed to get cleaned. So off the bat, as a professional she should've known to use my natural brow arch and not the stencil. Unfortunately because she lined my brows ugly with a color that is not my color, it botched up my brow waxing.
Put it this way, I am not a make-up artist or anything, but I do my eyebrows wayyyy better than her. She made my brows look dark, un-natural shaped, looked like a kid lined my eyebrows.
Oh i forgot to mention she didn't even ask me what products I use so she can use the same products on me and show me how to use the products so I know I am using it right.
Anyway, So the right side of my brow because it was already nicely shaped and growned out she kinda did that good. basically she cleaned it up but again she didn;t line it nice. It looked like a black bushy, round shaped, and you can tell its not my natural shaped brow bone. The left brow is another story, it was totally different from my right brows. I am NOT happy whatsoever.
I am so bummed because Marlene she shaped my eyebrows at the same nordstroms before and I absolutey LOVED the way she shapes it. And she recommended I get it done at the salon. I guess I'll have to go elsewhere.
Long story short, I will no longer get my eyebrows waxed from here. I'd rather pay $10 and go back to getting my eyebrow threaded at the place I get it done before. Atleast they use my natural eyebrow arch. read more