The best customer service. Came with my kid for some catcher's gear and Vince was THE BEST. Stayed…read morepast closing to make sure my son had a good fit on his equipment. Even gave a few coaching tips while we were there. Go support your local business owners. They care and it shows.

I recently had a friend reach out as they needed to collect equipment for a softball team being…read moreformed at a recovery home. Their budget was minimal and they were looking for donations. I started scouring the local stores, and although OC Sports Equipment is out of my immediate area, I called, they were knowledgable and helpful. I spoke to the on a Friday, I showed up the next day, they were great. Price was reasonable, and the recover home now will have a softball team. Thanks OC Sports Equipment Team

Great store with plenty of sporting goods. Stopped by to get some running shoes since it on sales…read more Been here plenty of times before and it also an easy and relaxing trip since parking is easy and they got all the goods I needed. Their staff are nice, friendly and helpful. Plus the prices of the goods, reasonable and great, especially when it on sales.

I've been living down the street last 9 years and this store has always had what we needed for…read morecamping , hiking , sports and summer river trips . The employees have always been helpful. They usually have a good stock. I love that they always have sales and coupons , makes prices so affordable . They are usually pretty easy with returns as well . No complaints , I love my local big 5 and will continue to come here for gear for my family .

Jesse was super helpful in the shoe department the past two times I visited, very patient and warm…read morewith good advice and recommendations. I had him bring me 5+ different pairs and didn't end up making any purchases and he stayed accommodating all the way.

Mark and Suji did not show professional communication. I went in to exchange my BRAND NEW SHOES…read morebecause they were too narrow. They inspected the bottom and there was some specs of floor dirt. They said they cannot accept exchange because they were unsellable. They were unworn with TAGS ATTACHED! Major attitude and lack of respect for the customer. I showed them the "new" shoes I wanted to exchange them with that ALSO had floor particles....from touching THE FLOOR.. 5 stars for EXTREMELY kind and great customer service from EVERYONE I spoke to in the shoe department. Super knowledgeable and helpful!

This place had a great selection and I was able to find exactly what I was looking for. Customer…read moreservice was amazing and they were able to answer any questions I had.

Why buy new? Play It Again is always my first stop when I need gear for hockey, golf, or softball…read more Staff is helpful. Equipment is plentiful and in good shape. Never disappointed.

Got my JetBoil five years ago and after less than a dozen uses, it finally time to buy a new fuel…read morecanister. The sign on the shelf for 4oz and 8oz ISO did not specify which brand so I asked a friendly associate. I didn't know that JetBoil branded isobutane canister can be used for MSR and vice versa. Cool beans! Also, the 8oz is a better deal than the 4oz and the only disadvantage is that it won't fit inside the JetBoil pot. The cashier asked if I want to apply some past credit I forgot about which brought the total expense even less! While there, I checked out the latest trail running footwear which I am due to be acquiring as well! Came in the middle of the week at 3pm and very few shoppers.

One star review…read more What happened to REI? I had a very bad experience at REI Tustin on El Camino Real. EVA and manager AARON falsely accused me of returning the wrong item, even though the item matched my REI account, app, original tags, barcode, and product details. They made this accusation in front of my family and other customers, which was very embarrassing. I asked them a simple question: "What exactly is different?" They refused to answer. That tells me they had no real answer. They accused me first, then avoided explaining their own accusation. While EVA was still processing the return, AARON told me to leave and threatened security for no valid reason. After all that, they still processed the return. So the item was correct all along. This was a false accusation, poor judgment, zero accountability, and terrible management. REI leadership should review this incident seriously.

Such a great experience at Sports Basement Fountain Valley. What really sets this location apart is…read morethe staff. Rich in Rentals was wonderful, approachable, sharp, patient, and genuinely interested in helping me get the right gear. He answered all my questions thoughtfully and made the rental process feel effortless. Ike was a wealth of backpacking knowledge but completely easygoing and never pushy, the kind of person you could happily pick the brain of all day. Niko was upbeat, friendly, and impressively efficient with my purchases, while Annabelle kept everything running smoothly with warmth and ease. It's rare to find a store where the entire team leaves such a positive impression. I came in for gear and left knowing I'd found my new go-to for camping, backpacking, sports, and outdoor adventures. Definitely coming back!

I love Sports Basement! I live in the Bay Area, where Sports Basement locations are everywhere!…read more This location is really nice, but some of the inventory is mislabeled. For example, the hangers say medium, but the clothing is actually large. The staff are very friendly, and Charlie the golden retriever is absolutely adorable! One downside is that the store has no AC, so it gets hot as hell inside! Overall, it's great to have a Sports Basement down here. Now, can we please get a location in Irvine?

Very friendly and helpful associates I think his name was Login. Helped me locate items for a…read morecamping trip thank u

I was slapped by your sales associate. Yes that actually happened. I contemplated bringing this any…read moreattention. Big 5's website doesn't have an email that I can file this complaint under. I am a frequent Yelp user and decided to bring this matter here. 6/7/23 at 1:29pm Cashier:Casey A elderly woman with mid length hair. I was there to make a return. I was asked by Casey to place my card in the terminal, I entered my pin and the card was to be removed. Casey exclaimed that I did this wrong and I'd have to do it again. So I placed my card back into the terminal and then it prompted me to enter my pin, I motioned my hand over to enter the pin when Casey yelled"NO!!" And SLAPPED MY HAND I Said " do not touch me!" She continued to explain that I Wasn't doing it right and took over the terminal. Apparently I Wasn't supposed to put my pin in.... Why have your terminal ask me for the pin and then have an associate attack me for following instruction. Ultimately I did not appreciate being smacked. Casey later apologized for smacking me. I stayed quiet and left the store. I was in utter shock. Big 5 this was probably the worst display of customer service I ever experienced.

One thing leads to another and I end up 50 miles away from home. Yeah thats what happens when you…read morehave big feet but then pass on that trait to your son. Here we are again, because about 2 or 3 months ago I was looking for football cleats and now its wrestling shoes. What is the chance that no other store has anything in his size. We'll chances are good but Dicks had em and with zero other choices out there we got em. This place has alot to offer in alot of sports and the price was decent. Thanks Dicks!

I called ahead specifically to confirm inventory before making the drive. I spoke with the employee…read morein the bat section and described exactly what I needed. I asked him to double check, and then a third time, because the drive out was long and I did not want to waste the trip. He confirmed multiple times that they had the bat. I drove out on Saturday, August 29, and it was the wrong bat. If a customer takes the time to call ahead and confirm inventory before a long drive, that confirmation should mean something. Please make sure staff actually know what is in stock before telling someone yes. It cost me a wasted afternoon that a five minute check could have prevented.

Looking for Chicago bears gear in LA can be very difficult. But was amazed that this store carries…read morestuff for virtually any NFL team, making my son's Christmas morning VERY happy! Great service to boot - can't recommend enough!

I am always driving past these guys off of Brookhurst. I finally had the chance to try and look at…read moretheir sporting goods in their stores. I found some MMA gloves, and sporting gear I like to use when I spar with my buddies. They have football gear and logos, a long with other sports. I was really impressed with Sports Addict. David was good at helping me out and showing me around the place. This could be my go to spot.

Love Sport's Basement! I used to go to Rei all the time in Huntington Beach but ever since this one…read moreopened in Long Beach, it's all I go to! Like Rei, they have a one time membership as well and a great return policy. The staff is also really knowledgeable and helpful..the store is also huge! It took over the sears so there's 2 floors. The 3rd floor is a recreational floor where I sometime play pickleball at! It's open play.

So many sport stores have closed. So it was nice to have one back in the area!…read more Didn't get to check out the entire store but their prices were also pretty decent.