Great store with plenty of sporting goods. Stopped by to get some running shoes since it on sales…read more Been here plenty of times before and it also an easy and relaxing trip since parking is easy and they got all the goods I needed. Their staff are nice, friendly and helpful. Plus the prices of the goods, reasonable and great, especially when it on sales.

I've been living down the street last 9 years and this store has always had what we needed for…read morecamping , hiking , sports and summer river trips . The employees have always been helpful. They usually have a good stock. I love that they always have sales and coupons , makes prices so affordable . They are usually pretty easy with returns as well . No complaints , I love my local big 5 and will continue to come here for gear for my family .

Desarae was absolutely amazing! Thank you for assisting our family and letting us know about the…read moreno sweat protection plan! She was so kind and attentive! Thank you thank you

Mark and Suji did not show professional communication. I went in to exchange my BRAND NEW SHOES…read morebecause they were too narrow. They inspected the bottom and there was some specs of floor dirt. They said they cannot accept exchange because they were unsellable. They were unworn with TAGS ATTACHED! Major attitude and lack of respect for the customer. I showed them the "new" shoes I wanted to exchange them with that ALSO had floor particles....from touching THE FLOOR.. 5 stars for EXTREMELY kind and great customer service from EVERYONE I spoke to in the shoe department. Super knowledgeable and helpful!

This place had a great selection and I was able to find exactly what I was looking for. Customer…read moreservice was amazing and they were able to answer any questions I had.

Why buy new? Play It Again is always my first stop when I need gear for hockey, golf, or softball…read more Staff is helpful. Equipment is plentiful and in good shape. Never disappointed.

Got my JetBoil five years ago and after less than a dozen uses, it finally time to buy a new fuel…read morecanister. The sign on the shelf for 4oz and 8oz ISO did not specify which brand so I asked a friendly associate. I didn't know that JetBoil branded isobutane canister can be used for MSR and vice versa. Cool beans! Also, the 8oz is a better deal than the 4oz and the only disadvantage is that it won't fit inside the JetBoil pot. The cashier asked if I want to apply some past credit I forgot about which brought the total expense even less! While there, I checked out the latest trail running footwear which I am due to be acquiring as well! Came in the middle of the week at 3pm and very few shoppers.

One star review…read more What happened to REI? I had a very bad experience at REI Tustin on El Camino Real. EVA and manager AARON falsely accused me of returning the wrong item, even though the item matched my REI account, app, original tags, barcode, and product details. They made this accusation in front of my family and other customers, which was very embarrassing. I asked them a simple question: "What exactly is different?" They refused to answer. That tells me they had no real answer. They accused me first, then avoided explaining their own accusation. While EVA was still processing the return, AARON told me to leave and threatened security for no valid reason. After all that, they still processed the return. So the item was correct all along. This was a false accusation, poor judgment, zero accountability, and terrible management. REI leadership should review this incident seriously.

Such a great experience at Sports Basement Fountain Valley. What really sets this location apart is…read morethe staff. Rich in Rentals was wonderful, approachable, sharp, patient, and genuinely interested in helping me get the right gear. He answered all my questions thoughtfully and made the rental process feel effortless. Ike was a wealth of backpacking knowledge but completely easygoing and never pushy, the kind of person you could happily pick the brain of all day. Niko was upbeat, friendly, and impressively efficient with my purchases, while Annabelle kept everything running smoothly with warmth and ease. It's rare to find a store where the entire team leaves such a positive impression. I came in for gear and left knowing I'd found my new go-to for camping, backpacking, sports, and outdoor adventures. Definitely coming back!

What's not to love about this Sports Basement? It's right off the freeway, there's literally always…read moresaying, "Welcome in!" And usually to me and my puppy every time we come to the store, AND the parking lot is huge! Never have an issue. I appreciate how large this space is and everything is neatly organized and you know where to find all the items for various activities, sports and weather! Tons of brands and selections. I especially appreciate the sports basementeees discounts especially on yoga clothes or other athleisure wear. I also really like that if for some reason something isn't working out with the item I purchase, I know I can bring it back in (within reason and appropriate timeframe!). The value of items here are top notch and I'm always happy to support this retailer. So glad to have one in Orange County! Definitely a great place to look for high quality, durable and affordable clothing and accessories - perfect for any adventure!

I was slapped by your sales associate. Yes that actually happened. I contemplated bringing this any…read moreattention. Big 5's website doesn't have an email that I can file this complaint under. I am a frequent Yelp user and decided to bring this matter here. 6/7/23 at 1:29pm Cashier:Casey A elderly woman with mid length hair. I was there to make a return. I was asked by Casey to place my card in the terminal, I entered my pin and the card was to be removed. Casey exclaimed that I did this wrong and I'd have to do it again. So I placed my card back into the terminal and then it prompted me to enter my pin, I motioned my hand over to enter the pin when Casey yelled"NO!!" And SLAPPED MY HAND I Said " do not touch me!" She continued to explain that I Wasn't doing it right and took over the terminal. Apparently I Wasn't supposed to put my pin in.... Why have your terminal ask me for the pin and then have an associate attack me for following instruction. Ultimately I did not appreciate being smacked. Casey later apologized for smacking me. I stayed quiet and left the store. I was in utter shock. Big 5 this was probably the worst display of customer service I ever experienced.

went in to purchase a pair of hiking boots. while checking out merchandise, i asked to use…read morerestroom. manager at store #38 on north tustin said store had no restrooms. said i needed to walk down the block to use McDonalds restroom. he was flat out lying, i suspect. very poor service. it's even probably against CA workers compensation laws for a store to not have a restroom. pathetic service. as it was, i bought the shoes anyway, but the service had much to be desired.

One thing leads to another and I end up 50 miles away from home. Yeah thats what happens when you…read morehave big feet but then pass on that trait to your son. Here we are again, because about 2 or 3 months ago I was looking for football cleats and now its wrestling shoes. What is the chance that no other store has anything in his size. We'll chances are good but Dicks had em and with zero other choices out there we got em. This place has alot to offer in alot of sports and the price was decent. Thanks Dicks!

Don't return here, the return policy sucks. Wrong size shoe, won't exchange? Why? I can't…read morebelieve they won't let me make an exchange for exact shoe.

Looking for Chicago bears gear in LA can be very difficult. But was amazed that this store carries…read morestuff for virtually any NFL team, making my son's Christmas morning VERY happy! Great service to boot - can't recommend enough!

I am always driving past these guys off of Brookhurst. I finally had the chance to try and look at…read moretheir sporting goods in their stores. I found some MMA gloves, and sporting gear I like to use when I spar with my buddies. They have football gear and logos, a long with other sports. I was really impressed with Sports Addict. David was good at helping me out and showing me around the place. This could be my go to spot.