Unprofessional, unreliable, inconsiderate and rude. This service feels that it's the responsibility…read moreof the client to provide free parking to their workers. They recently cancelled a cleaning service I had scheduled in advance, an hour after the cleaner was scheduled to arrive, because the cleaner didn't have a credit card for their parking. They ignored my phone calls about the issue, after sending me multiple texts asking me random questions about parking leading up to the cancellation. I was only offered the chance to reschedule. Really bad customer service.

A completely unreliable service. I was given a two hour window for the cleaning lady to arrive, and…read morewhen no one arrived within that window, I called only to find out that the specific person who was to come to my home failed to tell anyone that she could not come to my home that day. Totally unprofessional.

Everything was amazing, professional and our place is spotless! The woman that came was very kind…read moreand hard-working.

Great service, effort, and product for a reasonable cost! The woman was very friendly and we are…read moreexcited to have them back on a regular basis.

Modesta was quick to respond and easy to schedule. They showed up 5 minutes early with all the…read moresupplies and equipment needed for a move out clean of my empty apartment. They took care of the oven and fridge, wiped out all the cabinets, closet shelves and built in drawers. They place looks greatZ. I highly recommend them.

Modesta and her crew did a phenomenal job cleaning our new apartment! They cleaned every corner of…read moreour place and left it smelling like fresh lemons! Modesta was responsive, flexible, and very nice in general. I highly recommend Pro House Cleaning to anyone looking to get cleaning done!

Madelyn's Majestic Cleaning is absolutely amazing. The responses were super quick and we even…read moretalked over the phone as to what I was looking for. They were also able to squeeze me in on short notice. Then once the cleaners got to my apartment we did a walk through to look over the main areas I felt needed a bit more focus or a deeper clean. And the results were - omg - amazing. It's always so nice coming back to a clean house, but this was BEYOND clean. All the little nooks and crannies, my main concerns, and they were even able to get a stain out of my marble counter. My plans also changed suddenly so I wasn't able to see them off, but I was assured that I didn't have to pay until I got home and did a walk through to review everything. Definitely would recommend and will use them again for my next deep clean.

This is the best cleaning service we have ever used!! Beatriz was personable, very sweet and…read moreextremely efficient!! She got all the areas I didn't even anticipate her getting!! Our house looks amazing - They're affordable and we paid extra because Beatriz was not only flexible, we asked for a later time than we scheduled, but she took great care in cleaning. I was so happy I have her a hug :-) We are so pleased, that we are scheduling to have our house cleaned once a month!! Thank you Beatriz!!

Trustworthy, Professional, and Friendly!…read more Beatriz has been cleaning our home for over a year on a monthly basis and we feel so grateful to have found her. I was referred to her by another person in our condo building who had been using her for a number of years and highly recommended her to me. I think Beatriz offers an exceptional value for the price. She takes her work very seriously and always checks in with you before leaving to see if you spot anything she might have missed. If you have preferences regarding how things are cleaned, what cleaning products you want used, or which items you want her to focus on the most, just let her know--she's very responsive! She really wants her clients to feel satisfied with the service she offers. We have a one-year-old and in addition to being very friendly and warm towards him, she is also very accommodating regarding the order in which we may need rooms cleaned especially if he is napping and we need his room done first or last as the case may be. Beatriz is an amazingly trustworthy and friendly person who offers very professional cleaning services for a good value. Highly recommend!

This is my 3rd time using Maids to Help and it has been amazing each time. It's always easy to…read moreschedule and I love not having to be home and being able to trust folks to do their thing independently. Highly recommended!!

I am changing my rating based on a communication error when scheduling a cleaning. Please keep in…read moremind preferred times are only for frequent, reoccurring customers. I have used this service before, and I was really impressed by the price point and the cleaning. I previously used them for a routine cleaning and a move out cleaning of my rental property, and they did great. I asked for a cleaning in the morning since I am home with a newborn and toddler and said I could be flexible if not. The owner communicated "done" and I assumed she would give me a morning cleaning time. Less than 24 hours before, she gave me a time in the afternoon, not the morning. I would have appreciated a note stating sorry that we weren't able to accommodate your request, does this time work? I realized that it would be too much to switch around schedules as I had already planned my day for a morning cleaning. The owner stated that morning cleanings were ONLY for reoccurring customers and that she couldn't get me in for another two weeks in the morning. I understand the reasoning, but it made me feel not important as a customer. She should have told me this information when I booked, not when I complained after getting the appointment time. No other time options were given and it forced me to cancel. It was a take it or leave it situation. It really is too bad that I had this experience because I think the ladies do great work! I just don't need super frequent cleanings and really need a service that will give me a more specific time upon booking. I hope that this was just a one time occurrence with their customer service.

I am incredibly upset about my experience with Immaculate Maids!!! My initial contact and the…read moreactual cleaning results were great. I would have been a happy, repeat customer. Until I found bleach stains on my furniture. I came home after the cleaning and thought it was weird my house smelled like bleach. I even emailed the company to ask what they used to clean the floor since the place reeked. But they didn't say anything about bleach so I let it go. Then I found a smallish bleach stain on my bathroom rug. But it was a cheap rug I didn't like so I let that go too. However, I went to move my Lovsac (it's like a beanbag chair but it's huge and filled with memory foam) and there's a giant bleach stain on the bottom!!!! I contacted the company, sent photos and they are completely ignoring me!!! I just want a new cover to replace the ruined material, and they won't return my phone calls. I'm so angry!!!!

Saints. Sweethearts…read more Professionals. That is how I would describe the cleaning team I hired on Saturday night for what must have been one of the worst clean-ups they've ever had in their professional lives... So I just started seeing someone, and I like him a lot, but he would not invite me over to his place because he said it was "way too messy". I was thinking, you know, garden-variety-bachelor-pad kind of messy, but he assured me that no, it was really bad. After a few weeks of back and forth over whether he might hire a cleaning service to come help him out, he finally relented and let me call around to find someone. I told him that the cleaning would be my treat. Have you ever tried to find a service to do same-day apartment cleaning... on a Saturday? On the final weekend of the month, just when everybody is either moving out or moving in? Let me tell you, it is TOUGH. Everyone is either fully-booked, or won't answer their phones. I started on page 1 of Yelp, and kept dialing the numbers of every single service that had 4+ stars until I got to Immaculate Maid, my lucky #19. Breanna answered the phone - the office line was forwarded to her cell (what a novel idea, other cleaning service companies!). Not only did she have staff available to come clean that day, but she scheduled us for later in the day - 5pm. This was perfect. She offered to send either 2 or 3 people, and with my guy's foreboding tone ringing in my head ("you don't understand, it is really bad"), I quickly suggested she send 3 people, for sure. I also told her that he was just a little bit sensitive about having let his place go so badly, and could she please tell her girls to be extra nice to him, whatever it was they walked into? She was so understanding and reassuring - she said, "Of course." Well! He sent me "before pictures" just before the Immaculate Maids arrived, and WOW. It was literally kind of a den of filth. When I picked him up at 5:15 he told me that the girls had walked in with very large eyes as they surveyed the work, but they didn't say anything to him other than, "What is your cell phone number?" We were originally quoted 2.5 hours of work, but very very understandably, this got extended to 5.5 hours. Breanna was super responsive, very professional, and kept me up-to-date via text about how much time they would need to complete the cleaning. These poor girls spent ALL of their Saturday night in his place, until 10:30pm, hustling to squeeze 10-or-so years of catch-up cleaning into one session. Boyfriend was skeptical about how far they could actually get, but when we walked in he was immediately transfixed by how unbelievably clean and orderly everything was. He was literally overwhelmed with happiness! He just sat down, couldn't stop smiling, and kept saying, "You don't understand, it was BAD," and then would point out some amazing feat the girls had taken care of which he could not believe. I wasn't sure how much to tip for such an extensive and time-consuming undertaking, but I (hopefully) erred on the side of "way too much". I am hoping they will return to do touch-up service for him every few weeks, after all! I want to let Breanna, her cleaning staff, and all of you Yelpers know what an enormous psychological burden was lifted off of this man's shoulders when he came home to a clean house. His entire disposition shifted and it was almost like he was excited about life again. Seriously. I think sometimes you just get to a point where it's too overwhelming for you to even take the first few steps yourself, and you need someone to come in and wipe the slate clean for you. Immaculate Maids did that for him Saturday night. It was such a gift - it was priceless. Thank you, Breanna and staff!!

We've been getting a monthly cleaning from GetClean for several years. We've even moved once since…read moreand they did our move out/move in cleans as well. What I like is that they've always been very reliable and flexible with us (we have a lot of schedule changes). I like my dashboard on their website - I use it frequently to move my appointments around. I like the texts I get to know when they're on their way and when they're parking - I work from home so that's very helpful. Overall, I've been consistently happy with GetClean for years now.

I've had a regular cleaner through them for a while now but today they sent someone different. In…read moremy profile, it's marked GREEN CLEANING and CATS. This means no bleach should be used as that's TOXIC to cats. Today, the substitute through GetClean - her name is Natalia - decided to skip reading my preferences and used bleach to clean my bathroom. Thankfully, I take my cats to a neighbors house while cleaning is happening so I was able to catch this when we returned before the cats got in the bathroom. I am now cleaning my bathroom AGAIN and airing out the house. In addition to having cats, I have breathing issues - hence the reason I ALWAYS have requested GREEN CLEANING. Will not be rebooking. It's totally unacceptable to ignore these preferences and put people and animals at risk. Find another company to book through.