This is how I received my breakfast wrap in the bag! Also my drink iced coffee not stirred. The…read morestatues gum while they make orders or handle food.

Service- they have 4 or more workers doing various tasks and no one even acknowledges you at the…read morecounter. Has happened several times and today me and another customer behind me left after about 3 minutes and asking a girl right in front of the counter cleaning if someone was working the counter and her response was someone will be up here in a little bit.

The store was very well organized, and clean. The Costumer service was absolutely horrible. Addison…read moreReel was extremely disrespectful, after asking multiple times for my order she still continued to get it wrong. I even asked for it corrected and still got it back incorrect. Although the young gentleman Nicky was very helpful in this situation and was polite and corrected my drinks without a problem! Some people just shouldn't be put for costumer service! Not recommended , extremely disappointed!

If I only visited the drive through, it would have been fine. My mistake was walking inside to see…read morewhat danish I wanted to get for my wife's birthday. I felt the spirit of Halloween as I stood in the front of the counter wondering if I became a ghost, as not one person in the entire store seemed to notice that was was standing there at the counter wondering who was the person I should be speaking with. I know they understand the concept of greeting people because they said good morning to an employee who came in. But a customer is to be 100% ignored for minutes at a time. I finally asked if the counter was open and the girl responded, "yeah, I'll be with when I can". I know it's hard to find good help and I try my best to take that in consideration but acknowledging the presence of a customer is a super low bar. That doesn't go over well, especially at 7:00 in the morning. I walked out and got immediate help at the drive thru where that person was well aware of starting off with a greeting and really took it to the next level by saying thank you. A simple greeting, eye contact, even if just for a second and thanks. Pretty simple stuff but seems to be out of reach for some and that's fine, but if it outside your wheel house, maybe something that doesn't involve human interaction is where you belong. Tim Hortons can open fast enough for me.

The staff in drive through were wonderful. I wanted a grilled cheese with bacon but they had no rye…read morebread. But, they made it on a bagel and it was delicious and fresh! My coffee was delicious, too! Hot and just strong enough! Two thumbs up!

Good service good holiday drinks good food for breakfast good hot chocolate very friendly peopleread more

I ordered from app to pickup in drive thru, my mistake was not holding up line and checking my…read moreorder. The two sandwiches were burnt and improperly made. The drive thru person was friendly is the best I can say. I did try to contact store and they hung up phone on me , so unfortunately I had to come back to store and get a refund. I didn't trust them to make me another sandwich . I WILL NOT RETURN TO THIS DUNKIN STORE. I went to another store in SMYRNA and got completely different product that looked just like menu board! It was great!

Order was wrong and the customer service was terrible. My husband and I ordered coffee here. The…read morefirst thing we noticed is that the person working the window is definitely missing some customer service etiquette. When you're finished your order, it is customary to ask nicely if someone's order is complete and then state the amount. Instead.. we got "Is that it?" And when thanking them, they said "Yep, ok" instead of "your welcome, have a nice day " On top of that, there were coffee grounds at the bottom of my cup and regular sugar was used instead of sweetener. Went to this location bc it was not busy compared to the south Smyrna location. Now we know why.

Never knew black coffee could taste different every single day until I started going to this…read morelocation. Staff is extremely unfriendly, always have an attitude. Clearly hate their life. Ambiance sucks too.

This location coffee is consistently nasty and watery. The customer service is good but the coffee…read moreis a no.

Quite disappointed today. Placed a mobile order- went through the drive and was told that I have to…read morecome in since their registers in the drive were down. When paying with on-the-go I've never had to do anything at the window other than get my items, and since it was raining- this was a HUGE pain in the rear. Once inside, was told they didn't have the donut I ordered - no problem- I'll just take a refund - Except the first person waiting on me says that there is no way to do a refund. Thankfully there was a second person on duty who knew how to refund a missing item when the mobile app was the method of payment. Coffee tasted burnt & bitter- coffee quality is NEVER consistent at this location. Awarding two stars for the fact that I was made whole money wise - but was quite disappointed with today's experience overall.

The last 4 or 5 times I purchased coffee it has been so watered down that it tastes like sweet milk…read morewater with a small dash of coffee in it .. for the price of the coffee this shouldn't even been served to someone!!