I overnighted here en route to the Outer Banks. I usually don't review transit stays, but I'll make…read morean exception. I'm always a bit cautious with lower-budget highway hotels, but this place delivered. The rooms are clean, the suites are large, the bed is comfortable, and everything worked as it should. I also have to mention the front desk. In a time when a sense of service seems to be slipping, it was genuinely refreshing to be welcomed by someone who was unmistakably North Carolina friendly. He clearly took pride in the property and seemed genuinely happy to help. Nice job all around. If I'm passing through again, I now know exactly where I'll stay in Rocky Mount.

I highly recommend AVOIDING this hotel at all costs. During our 15 minute stay in this hotel we…read moreencountered a backed up toilet with human feces upon our arrival along with mold and mildew in the shower. The floors had a sticky residue on them which could have been an insecticide and would explain the dead cockroach. The hallways themselves had an overwhelming odor of smoke and fried food. Highly NOT recommended.

Have stayed here before on the way to Florida. Very nice clean comfortable room. Great bed and…read morebathroom sparkled. Rooms just renovated breakfast better than most and staff very accommodating . And there is a Cracker Barrel about a 4 minute walk through the parking lot

Wow! I have stayed at Hampton Inns all over the country. Some are barely okay. Some are great. This…read moreone -- top-notch! From the responsiveness and patience of the folks at the front desk to those who keep the places clean and the breakfast bar well-stocked - the experience is friendly and cheerful and supportive. And the biggest huzzah goes to the fact that this places is TRULY wheelchair accessible. They have tended to every details in needs for space and reach and turning around and more.... that is a rare find. The place is clean and safe and just off I-95. The prices are a nifty hefty for a Hampton, but what one gets for the fee is worthy. Highly recommend.

As a cancer cancer patient who has recently gone through treatment I was surprised when I went into…read morethe gym and there were no ways of cleaning the machines. So I thought maybe they haven't refilled it and they could help me at the front desk. When I arrived at the desk to ask the gentleman about this, he was kind of rude telling me they dont have anything. I told him that I was a cancer patient and I would like to have clean equipment he looks at me as if he didn't care. I saw that there were two sanitizers sitting at the front desk. I asked him where the bathroom was so that I could get some paper towels. When I went back to the desk to ask him if it was possible. I could borrow one of the 2 sanitizers at the desk he told me no. That I could squirt it into my paper towels. So I decided that I would look up the rules for hotels and gyms. In the Tru-Hotel Brand Standards - North America found only under section 1302.05 G. Hygienic Wipes starts "The hotel must maintain Brand-approved hygienic wet wipes for guest use. Hygienic Wipes do not replace daily disinfecting during the cleaning process. Consult equipment owner's manual for recommended cleaning solutions." I have pictures proving that the fitness center is not clean, as well as they do not have wipes. After my complaint to corporate last night the fitness center now has Wipes. They didn't put in new towels until this morning. We have been here for 3 days and 2 nights. The front desk staff has been rude other then one tall gentleman. I found out from Staffers that most of them don't wear a name tags because people don't want others to know their names. (Hints they can be rude and you don't know who they are to report.) After talking with a few of the housekeepers I see why the rooms aren't clean. They are over worked some having a floor to themselves and they aren't being paid a fair wage. Though I believe they should have someone to check rooms after to make sure they are clean enough for guest. My room wasn't very clean, even after asking the front desk to send housekeeping to my room. I had to find the woman that worked my floor and tell her myself. I told her specific things to clean and still those were barely done. Im just upset with myself after the first night not packing up and moving to another hotel. The women that served breakfast are lovely. They were kind and very helpful. I would say the others that gave me information about be understaffing and underpaid were also very nice. The others at the front desk shouldn't be in hospitality if they can't be hospitable. Also I was given a call after speaking with corporate I was contacted by the hotel. The gentleman on the phone said that they would be calling me the next day about the situation. Its been 7 days and still no contact. I will be contacting corporate again and reporting this review on every site that I can. DO NOT STAY HERE! THEY LIE! THEY ARE RUDE! THEY DONT CARE ABOUT YOUR HEALTH OR SAFETY!

Stayed at Tru by Hilton and overall had a good experience. The hotel was very clean, modern, and…read morewell maintained. The only downside was a strange chemical smell in the room, which was noticeable at first. Other than that, everything was comfortable, and the breakfast spread was excellent with plenty of options. Solid stay overall.