My last experience with Amtrak had me shaking my head. I'd called ahead of my trip several times to ask questions but nobody that I spoke with during those calls ever told me that there was construction down at the train station. I always go early anyway, but that proved not to be enough in this situation as I stated before, there was a lot of construction down near and at the station and there was no parking in the Amtrak station parking lot. I was in need of overnight parking and had done so on two other occasions without any problems. This was the exception and I ended up parking my car three different times before I was in a proper spot to leave my vehicle. All of the of the customer service people I spoke with prior to my trip said not one word about it. By the time I was done running around with and without my luggage trying to find a place to park, I was tired, sweaty, a bit funky and downright disappointed and disgusted about the whole situation, Even though I am young at heart, I'm 65 and this whole experience put a damper on my trip. The only reason I didn't miss my train altogether was because the train was 15 minutes late. I recently went to that same station to pick up a passenger and the mess down there has gotten no better. The consumer is just SOL and they don't care! I remember when Amtrak service was much better, over 10 years ago. Customer service in all sectors seem to be going to hell in a hand basket. Stop hiring these people for customer service job that don't give a damn! read more