Wanna make complain on staff in train and Washington train station of Amtrak.
The serving personal rude and don't know their job.
On my way, Nyc-Washington I carried a pet. During all trip the staff on train stress me and my dog out. The person in my car complained about me carrying the dog on my hand without asking any documentation of emotional support. In the end, when I said about certification for emotional support of my dog the same person allowed me to carry the dog. The person said that if this is emotional support I was no supppsed to pay fee for the pet.
By reaching Washington DC Union Station, I went to Amtrak Tickets Box to ask how I can return paid money for carrying the pet since the staff on train said I don't have to pay for emotional support animal. I met supervisor, the Mr Banks, who in emotional, far from professional way, start scream on me about Amtrak working just with service dogs and have nothing to do with emotional support. Mr Banks, called himself supervisor and resist to give any assistance with reaching out his farther management. I was so stressed out and confused by different information from different unprofessional staff of Amtrak. I just left in distress and called the hot line of Amtrak .
The lady on the phone with hot line of Amtrak told me about Amtrak no having special policy for emotional support animal but she said I allowed to carry the pet on my lap since it's emotional support. Also I asked to connect me to department in order to leave complain for Mr Banks. I never got the chance to reach the department because waiting on the phone line took more time than expected so I left request for call back. No one from Amtrak never reach me to make my complain about Mr Banks in life.
On my trip back to Nyc on 6:20am April 15 2022 from Washington DC I met again unqualified unprofessional rude staff of Amtrak. The lady ( unfortunately didn't get chance to get the name since she was stressing me out and acting rude ), who met me in front of the train, ask me to close the carrying bag with the dog. For the first time on Amtrak staff asked me close the bag. On my question why she asked me to do that the lady start yell on me and advised me no to show up on her eyes and walk to the last car so she can't see me. I hope Amtrak has the cameras with recorded sound to track such unprofessionalism of the staff and stop abuse of customer.
Moreover, the website ask for release form for the pet. I haven't been ask for such form on traiN NYC-Washington 12 April 2022. On train Washington-Nyc 15 April no one ask me the form either. But in Union Washington train station theory in tickets box ask to fill the form and was asking no in nice way to show up if my carrying bag be able to close with my dog in. It was no great experience for my 7 month puppy, 6am in the morning, carrying her in and out as a toy, in order to show up the staff of Amtrak how works specialized for up to 16 pounds dogs bag. And I see no reason for this because no one ask anyway for the form on train itself. So why the staff of Amtrak stress out customers who paying for service in such way.
I'm asking to check all possible cameras in order to confirm all provided by me information above and consider my complain seriously and provide corresponding commission or discount for paid tickets on 12/15 April 2022 for me experiencing stress caused by staff of Amtrak.
I got most awful experience on train with my pet because the no clear policy for pets on Amtrak websites and regulations and lack of needed training of staff who presents company called Amtrak. Please consider my complain with fair and I'm gonna be waiting reaching me out Amtrak in order to resolve this issue. read more