We have purchased numerous vans from this company before and have always had good service and good contacts. Since moving to Phoenix and setting up shop here, it has not been good. I wrote last year abut some of the troubles our van was having. We purchase our first brand new van from them and have over the last year and a half spent thousands on car rentals because it is always in the shop and they do not provide any services. Our complete electrical system is shot and will tell us all kinds of things. Sometimes we cannot get the van to start; sometimes no lights; no back up camera; doors don't shut and so on. No one has offered an apology; no one has offered to replace this van that I hate so much by now. I believe that the lemon law would apply in our case but I suppose that unless we initiate and hire a lawyer they do not have the kindness in them to do the right thing. I just know how much money this van has cost us in lost work time and car rental, Ubers and Lyfts. DO NOT BUY FROM THIS COMPANY!!!!!!!!!!!!! read more

Thank you to Amber and Ruby for the excellent work you did on getting our Toyota Sienna Hybrid fix we appreciate it. Salas Family read more

Thank you Alex and Rudy for going above and beyond to get my van repaired! Totally did not expect the service you provided and how quickly the work was performed. Thank you so much! read more

This company is amazing! Rudy, in service, goes above and beyond at the same time making you feel like a friend, not just a customer. I can't give enough stars to AMS Vans! read more

Our AMS system has been having major problems since our 2021 Chrysler Pacifica was converted. The wiring was not properly insulated/installed and during any heavy precipitation while driving, the electrical system goes haywire and most components stop working (including safety issues such as taillights). It's gotten to the point that it is constantly draining the battery and the van is currently unusable. We've been fighting with the warranty department from the beginning and the warranty is now expired. When the latest issue happened, the service department was optimistic that AMS would honor the warranty since these problems stem from the beginning and we had all the paper work of prior maintenance. This was not the case and we were informed that AMS will take no steps to correct their failures. Our van has been ruined by the AMS system. We had no prior issues with the van prior to conversion. AMS has refused to take the proper steps to remedy this situation from the beginning. Our son relies on this van to get him to school and all necessary therapy and doctors appointments. Without this van, our son is not stuck at home and not getting services that are truly life changing for him. This is unacceptable and a huge disappointment. Our family would not consider using this company at any point in the future. read more

What a great experience!! Stacey was amazing and so knowledgeable it made our purchase for a toyotta sienna smooth... She helped me figure out what van was best fitting for my daughter and took the time to go over every little detail and made it an easy transaction.. I HIGHLY recommend seeing Stacey for your van needs!! Thanks again for all you do girlie!!!!!! read more

"This is a really nice van you have," the technician told me. "It's in really good shape." "Thanks," I told him. I was here at the Glass Doctor in California's Motherlode to get my windshield repaired after an unfortunate encounter with a pebble kicked up by a gravel truck on highway 99. I'm getting a little used to people telling me this about our van because it is nice. Thanks to the nice folks, and especially Gary Richards, at AMS Vans. We had decided that, after moving to Northern California, we would look for a new wheelchair adapted van or a van that could easily be adapted. This is no small feat as new vans with wheelchair lifts or ramps can easily exceed $50,000. It is a process to be taken with care and time, almost like buying a house because that's how important and expensive it can be. We already had a 2006 Ford E-150 van that has served us very well. If I could, I'd buy another but the Ford Motor Company stopped making them after the 2014 model year. Too bad, because this van is built like a tank. It still runs great but is getting a bit long in the tooth. We should start looking for a replacement while it is not urgent. Looking here in California was like being Goldilocks...a van we drove two hours to see in Chico was way too small. Others were way too big. Those in between seemed flimsily built. Where can we find on that was just right? I decided to try and find a used Ford E-series van with low miles. Unfortunately, all I could find here had way too many miles (over 100,000 in most instances) and were priced too high. Somehow, I found an ad for AMS Vans in my Facebook newsfeed and clicked. They had a selection of vans that seemed to be in our price range and in good shape but there were no showrooms in our area. If I were to deal with them, it would be pretty much totally buying a vehicle online, a daunting prospect. Holding my breath, I clicked on the link for a 2014 Ford E-150, already converted with only 13,500 miles on it, for a little over $30,000 - a very good price compared to the vans here in California. I talked to Gary Richards who assured me that the van has been inspected, refreshed, and was more like a certified used car. Also, if purchased and did not like it or feel comfortable upon delivery, I could just say "no" and they'd take it back, no questions asked and at no charge. There was also a 1,000 mile/30 day warranty where they would fix anything I was unhappy with during the shakedown period. Still, I have to admit, I was not entirely comfortable buying a car online, sight-unseen but, after searching for four months here, I could not find anything close to what I was looking for. I'd have to pay to ship the van from Georgia (around $2k) and would have the daunting task of licensing an out-of-state van here with the California DMV but I still would save upwards of $20,000 compared to prices here. I went ahead and bought it. Doing a little paper work over the phone with Gary and providing proof that I could buy the van (we paid cash but you could also show you've got financing) was all we needed to get the ball rolling. We were going to be in Canada for a few weeks so Gary was flexible in holding off delivery until we returned...I didn't want the 30 day warranty period to be mostly useless while we were out of town. The van was delivered right when they said it would be. The delivery driver took me for a test drive before I accepted it. I handed him a check and he handed me the title and keys. Four months and 2,000 miles later, we have had no problems. Not a one (apart from that windshield ding). It's been a joy to drive, very comfortable, and meets our needs superbly. If you're shopping for an accessible vehicle, I recommend you do not buy anything until you at least see what AMS can offer you. It was a very easy, pleasant, and...in the end...a very satisfying car buying experience. read more

When the lift on Wounded Warrior Project Phoenix's van wasn't working on a day we were hosting an adaptive sports clinic for injured veterans AMS Vans (VMI Mobility) got us in right away to not only make the lift usable for the event but also got us in quickly following the event's conclusion to have the issue fixed. We could not be more grateful for AMS Vans staff's generosity and for their commitment to the veterans, families, and caregivers we serve. Thank you. read more

I just bought my third van from VMI. I think that says it all! From the moment I arrive till I leave I'm treated like a Very Special Driver. I enjoy being greeted by name and my dog Rosie loves all the attention she gets. And the popcorn is good!! read more

AMS Vans - Mobility Equipment Sales & Services Near Me - Phoenix, Arizona

My experience buying a vehicle and getting all the controls installed is a difficult task indeed!. The full staff at United Access made this experience a pleasure. Each representative of their staff stands out through their expert knowledge and professionalism and courteous manners. They made purchasing my vehicle and equipping it with all the goodies a pure delight. With so many complicated systems involved here I needed to go back for adjustments. Their light continues to shine through these moments assisting me on whatever I needed done. In the future will I ever buy a vehicle from them again? You can bet your boots on that! I consider each member of their staff personal friend. A very satisfied customer Danny Herman. read more

Great staff who can answer all your questions in one place regarding all mobility products. Cars look amazing for being converted.

VMI did an excellent job installing my hand controls. They did not over quote me as did competition (Ability Center). In fact, I paid under what was quoted. My time there was quick and tech explained everything to me prior to install. Everyone I spoke to was kind and appreciated my business. Will definitely be back for our other vehicles. Honesty is important!!! Thank you VMI!! read more

Everyone is always personable and friendly when i arrive from the time I leave. The service department is well educated on mobility vehicles specifically and the sales team is never too pushy. read more

The service department is a joke. I brought my 2015 Honda Odyssey VMI Vantage in because the key fob would operate all of the vehicle functions, but would not deploy or retract the ramp. The service manager and a technician looked at the van for approximately 10 minutes. The manager informed me that I was correct that the fob wouldn't operate the ramp function. He stated that they had no idea what would be causing that malfunction and that I should take it to the Honda dealer. I took the van to Performance Mobility in Mesa. They quickly ascertained that there was a malfunctioning circuit board. They repaired the van under warranty with a part that they got from the VMI Mobility Center parts depot! The parts depot took 4 hours to get the circuit board programmed so that Performance Mobility could facilitate the repair. VMI needs to really evaluate the incompetence and absurd performance of there service center. read more