I put in a Roadside Request thru State Farm to get the car towed from my house to the shop. The app…read moretold me 55-85min. I called the company and asked if they could call me when they are close so I can go home, being that I am at work. I stay close to my job and I can get there quickly. The rep tells me, he cannot promise that because they are busy. Ok, so at the 85min mark I decided to go to the house and wait. I waited an additional 35min, when I called Mr. Tow rep he said oh it will be another 45-60min. I asked why did the app give me a different time? He said oh they just give times but they are not accurate. I said how is that great customer service. If I were stranded waiting for 85min is already long, then you want me to wait AN ADDITIONAL 60MIN!!!!!! He said well maybe you need to call a company who can work at your convenience. WHAT!!!! I wasn't looking for convenience...I was looking for ACCURACY AND CUSTOMER SERVICE

Had one wheel of my car stuck in a partial ditch. Made it clear I wanted a quote bc I didn't want…read moreto be charged something I couldn't afford upon arrival was quoted $95. Driver showed up in a personal truck tied the strap on and pulled my car out. Took less than 2 min. I asked him how much. He tells me $200. Not even near what I was quoted. He went back and forth telling me I talked to someone else while I know exactly what number I called. No tow truck was used. I was completely fine with paying $95 but was taken advantage of and over charged. He ended up going down to $165. Don't waste your time using this company, call someone else that will honor the price they quoted or atleast generally close. While there was barely any labor involved it was not worth $165. Will not be using them ever again.

Had a GREAT experience with M2! It's never a good day when you need to call a tow truck, but M2…read moreshowed up fast, loaded up my truck & even hooked up my cargo trailer! They dropped the trailer at my house & took my truck straight to my mechanic. The driver, Bryan, was also awesome! Can't say enough good things about M2 Towing! Thank you guys!

On time, with extra care for my car. I need to get to my…read moremechanic only 3 miles from the house. The drive was very prompt on time and with extra care will go a long way. You get what you pay for.

It is sad when you find yourself in a situation and the level of assistance you get from tow truck…read moredrivers contracted by AAA is poor. It's bad with inflation being what it is, We as a People carry our businesses this way. Not only was Big Dogz not able to assist with towing for whatever ridiculous reason, you had all the excuses in the world before you even got to the scene to assist. Left on the side of the road to figure shit out. Please do not worry about me ever requesting your assistance. If my roadside service ever say that this company is assisting, I will request someone else. You keep doing business like this, you will not have a business. # Dr. Lane

On 10/25/2024 our 2000 Ford F-250 Deisel Truck would not start. We called Escapees(our roadside…read moreprovider) and Jeffrey from Big Dogz Towing came out. After one attempt at jumping our truck, it still wouldn't start. He cleaned the battery terminals and tightened them....still wouldn't start. He brought back his 2 larger battery chargers, and because of that 2nd effort, and going the extra mile, he was able to get the truck started. We would recommend Jeffrey and Big Dogz Towing for any roadside assistance that you might require. He is kind and knowledgeable!

Was charged an extra $100 for forcing my car out of park. Upon arrival to dealership, mechanic…read morestated the park actuator was broken, which was presumably caused by towing, costing me an extra $1000, when all that was originally was needed was a new battery to fix my problem. The towing company denied the action that they charged me for, but refused to refund it and proceeded to yell at me for simply asking for their certificate of insurance, which they refused to provide.

Everyone from the dispatcher all the way to the guys who picked my vehicle up was kind,…read morecommunicated well, prompt, & got the job done quickly. Another company left me waiting on an appointment we scheduled & never showed up. Eastlake was right on time & cost less than I was quoted from the first company.

Bill is an honest guy who quoted me a fair price, ( on Easter!), arrived on time, and got my…read more19.5-foot 1974 Eldorado moved professionally. Rare find in the BS towing world. PROFESSIONAL.

Absolutely do NOT use this towing company. My vehicle only needed a tow due to a bad starter--there…read morewere zero issues with OEM Clock Spring(Steering Angle Sensor) estimated at $1,083 to repair and the car is not drivable. The driver clearly failed to properly secure the steering wheel, which is basic towing procedure. This level of negligence is unacceptable. What made the situation worse is the company's complete lack of accountability. They denied responsibility and refused to provide their insurance information so I could file a claim. That alone says everything about how they handle their mistakes. This experience was beyond frustrating and completely unprofessional. If a company damages your vehicle and then refuses to take responsibility or even cooperate, that's a huge red flag. Save yourself the headache and go with a reputable towing company--this one is not it.

Absolutely worst towing company. Showed up over 2 hours late. Lied about the arrival time to my…read moreroadside assistance company as well as me. Then one of the office workers ( possibly the owner) had the nerve to say f** her and cancel the tow after I voiced my concern over being told they would be there to pick up my car multiple in 10 minutes. However when the driver finally showed up Chris he was very courteous and Stephanie the secretary was very polite as well and she apologized for whomever the gentleman in the office was obscene behavior

A pretty solid tow company my only issue was we had miss communication with the price but they did…read morehonor the said price over all a good towing company I would recommend them very good quality and value of a tow!

TERRIBLE CUSTOMER SERVICE AND EXTREMELY UNPROFESSIONAL we…read morecalled after our car stopped running and stopped cranking asking for a tow after telling them this they asked for our location there were no landmarks or businesses near but we were on the access road off the highway we told them what exit and they jus hung up DO NOT CALL THESE PEOPLE THEY WILL NOT HELP YOU

First of all the price was originally $150 to tow a small sports car perhaps 6 miles the most. then…read morewhen he said I could pay with credit card but he would charge me a percentage to use my credit card I said never mind. So then he suggested Zelle and then told me it would be an additional 10 fee for me to use Zelle! it's free why the hell did I have to pay a $10 fee, but he assured me that he could be there in 10 minutes to pick up the car. 40 minutes later he shows up. oh and to go an additional two miles he charged me $40 more! what a POS! Talk about taking advantage of two women that are trying to get roadside assistance due to a flat tire! I will never use these jerks again. The driver's name was Omar Ahmad and in my book he's a crook. i was not the one who called them my friend did and I just obliged him because we needed the car picked up before it got towed by the city which would most likely have been a lot cheaper! DO NOT USE THIS COMPANY AND THEY JUST CONVENIENTLY DO NOT HAVE A GOOGLE PAGE TO LEAVE THEM THE SHITTY REVIEWS THEY DESERVE. Stay away from these crooks! im disgusted that I had to be in the position I was in with no choice but to use his crappy service. Shame on you Omar! Karma...that's all I have to say.