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Prime Time Towing and Transport

3.0 (1 review)
Open • Open 24 hours
Updated 3 months ago

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2 months ago

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My girlfriend and I were stranded 30 minutes out from Dallas going 45 North, and we were looking…read morefor a tow truck since we were already using our spare tire and a second tire went flat. We called this place since another towing company refused to give us service. Long story short, they gave us a pretty far price of $100, plus $3 a mile of towing, and the truck came in 30 min. We decided to have our car towed to a nearby 24 hour tire shop, and the guy, along with being friendly, that towed us was nice enough to not charge us any mileage since the shop was so close. I will say in this review that a different company, Prasifka, were particular rude and impatient with us, but I will save that for their review. It should be noted that they will only tow to places that are open, for the safety of the vehicle. If you need their towing services in the middle of the night, expect to look for a 24 hour place.

This place is absolutely ridiculous. My vehicle was towed here, and after I paid the full amount to…read moreget it released, I returned only to find it blocked in by other cars. Things happen, so it was cool until.... When I went back to the office to ask for help, the attendant told me there was no one available to move the vehicles. Mind you, the Cowboys game was about to start, so I understood they might be short-staffed -- but it still didn't make sense. I politely asked if someone could give me a call once the cars were moved so I could come pick mine up. The response? "Unfortunately, we can't do that." So let me get this straight -- you can't make a simple phone call to let a paying customer know their vehicle, which is already released, is no longer blocked in? My only options were to sit there and wait indefinitely or leave and come back, hoping the issue would somehow be resolved. That's completely unacceptable. Not only did I waste over an hour waiting, but I also inconvenienced the person who gave me a ride. It feels like they treat people poorly just because they know we're stuck -- since this place also serves as the city pound, they seem to think they can get away with it. We're hardworking people already in a bad situation when our cars get towed. The least they could do is make it easier to retrieve a vehicle after payment. As I write this, I've been waiting for over an hour for a car that's already paid for, with no end in sight.

Prime Time Towing and Transport - towing - Updated May 2026

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