1. AMS/The Support Department

0

Grand Rapids, MI

Cancel

Open app

Search

AMS/The Support Department

5.0 (1 review)

AMS/The Support Department Photos

You might also consider

More like AMS/The Support Department

Recommended Reviews - AMS/The Support Department

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration
Photo of K W.
2
26
0

17 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

You might also consider

Verify this business for free

Get access to customer & competitor insights.

Verify this business

Xfinity Store by Comcast

Xfinity Store by Comcast

(38 reviews)

Xfinity, like most cable, is ridiculously expensive so I went in this store recently prepared for…read morebattle when I decided to go from triple play to just internet. I walked in, started to put my name in the check-in, and a worker stopped me and directed me to one of the customer service guys. I explained what I had decided to do, he did it, told me to drop off the X1 when I could and that was that. Scheduled the change for today. Easiest experience I've had with cable. Update: I returned the X1 today and talked about the various streaming apps with Cameron. I told him the channels I want to eventually have/the ones I might actually miss (AMC, TNT, the networks, HBO) and my search for an indoor HD antenna worth anything (I can get Fox in the living room, ABC only in the spare bedroom - but wow those religious stations sure do come in crystal clear), and he told me about Xfinity's newish streaming app. Long story short: I still cut $65+ from my monthly bill but have my local networks and my AMC TNT thru the entertainment pack on the Xfinity streaming app that I access through my Roku. He was extremely helpful and, again, I had no wait. I highly recommend this location.

The manager prevented this from being a 1 star. Instead of saying my name correctly, she decided…read moreshe would call me what was easier for her. Not helpful at all. A year and half and you didn't know anything. Will never visit this store again. Unprofessional service.

Spectrum

Spectrum

(31 reviews)

I'll place an order to do self-install knowing I needed WiFi for online classes. Given that it's my…read morefirst time all own I wasn't familiar with what I needed and only got a modem resulting in no internet. Called customer service and they explained it to me so I went back and got a router. Then I couldn't activate it myself and have a job so I had to wait a couple days to have a technician come out. All that said, I've dealt with other WiFi etc. carriers both with my family and on my own and can say the customer service at spectrum in Big Rapids is pretty good and as of now the WiFi is sufficient and working well. Activation may require a tech person to come out but going into this that's what I thought had to happen anyway so I was not flustered when the activation employee explained that to me (she was also very nice which helped). For new independent persons, don't forget to add a router to your order but other than that I'd say given their promotion prices and customer service, spectrum is a good way to go.

I wouldn't even give this company a one star. Zero stars. We lost our mother to cancer three weeks…read moreago. Her estate is almost entirely settled EXCEPT for her account with Spectrum. What a freaking nightmare getting her account paid and closed. Horrible customer service. No desire to help anyone, especially someone who is grieving. What a massive crap show. We could just not pay her bill but you assholes would probably try to come after a dead old lady.

AMS/The Support Department - isps - Updated October 2026

Loading...
Loading...
Loading...