I wouldn't even give this company a one star. Zero stars. We lost our mother to cancer three weeks…read moreago. Her estate is almost entirely settled EXCEPT for her account with Spectrum. What a freaking nightmare getting her account paid and closed. Horrible customer service. No desire to help anyone, especially someone who is grieving. What a massive crap show. We could just not pay her bill but you assholes would probably try to come after a dead old lady.

I drove 30 minutes one way to return an internet modem. I got to the store in Greenville Mi and…read morethey said it would be an hour wait. Really? To return equipment... The staff were extremely unhelpful. Finally a customer mentioned making an appointment and that really has helped her. Your staff couldn't think of this? I finally left the modem at the store with my name and account information hoping someone will type it into your computer. Your staff wouldn't even give me a sticky note to write my info. Did they forget I am a customer?Here's an idea. Take a tip from Amazon. When returning equipment, I should be able to go online, find the equipment I am returning, print out a QR code, put it on the equipment and drop it off an my nearest store (which is again 30 minutes away). That would be customer service!

I have been a subscriber for over 11 years. When I've called with a problem, the technical help…read morestaff are always polite and patient and never make me feel stupid for having a problem. If they don't know the answer, they ask someone there to help them get it answered. I've been impressed with the longevity of the staff--that's a very good sign for how well a company is run.

From the owner: Mercury Telecom is a full-service Internet communications company specializing in providing…read morehigh-speed Internet access and fully-managed cloud-hosted phone systems and service to businesses, governments and non-profits throughout Michigan.

I haven't even got the opportunity to set up my service because they ONLY have curbside pickup or…read moredelivery and I wanted curbside but when I came to pick it up they aren't doing any pickups. Mind you they emailed me and sent a text about coming to get my products! I hate when apartments only like for you to use one set cable/internet provider. Now reading all these other reviews I doubt I'll enjoy the service once I do get it.

moving can already be stressful enough, these guys do what they can do make it easier on you. If a…read moreglitch does happen they try and make it a point to remedy it as soon as possible, they don't just drag their feet which is nice and good customer service in my opinion. I can't speak for the whole staff but my interactions with Ryan, Richard, John (Crumley), and Connor (Laing) have been pleasant, helpful, and friendly. I hope the upswing continues !

CMS is a great value for internet. Their people are all polite and helpful. They have repeatedly…read moresuggested ways we could save money--even on our bill with them! Highly recommend them in the Mount Pleasant area!

Have been a CMS customer for years. Nice using a locally owned provider and happy with speeds,…read moreservice, and value. They are always making technology upgrades to stay on top of the market. I'd recommend CMS for all of your technology needs!

* Horrible customer service * Expensive Internet…read more* Slow Internet Charter Internet has severely deteriorated this year. Normally, it wouldn't be a big deal, but Charter is our only option and there are no alternatives. If we want home Internet, we are forced to pay Charter for an expensive service which is neither guaranteed nor delivered.

We canceled our TV and phone because it's way to expensive. They force you to bundle because they…read moresay it's cheaper. Who uses a land line anymore. They are taking advantage of people because there are no other sources of TV where we are. Unless you like dish but thats worse. The TV signal is not great the dvr didn't work half the time. I had to go to them when there equipment went bad. Prices keep going up but the customer service keeps getting worse. Please charter explain this to me. Went back to network Chanel's with an antenna. Oh and charter could you please stop playing that commercial where those idiots are dancing around singing in the office. Thanks

A bit too casual during phone call. Price was close to geek squad and my concern is that this is…read morenot a professional and is a handyman instead.

From the owner: We are your one stop for internet, television, home security and cell phone services. We even…read morehandle satellite dish removal! Our mission is building customer trust through an idealistic, resourceful and grounded approach to solutions. Whether you're cord cutting or not we offer plans that fit you. Our knowledgeable representatives can help you analyse your needs and provide you with the best solution. And by not being brand loyal and more customer focused, we have the ability to provide you the best possible solution.