looks empty, poorly lit but i got what i needed. Service was…read morequick and the man was very kind. I would come here again if needed

Clean, spacious and welcoming. Open until late and the facility is well maintenance. People working…read morehere is helpful and friendly

I just want to give our Big Bear Stater Bros. some fan mail! I've switched from Vons because you…read moreare cheaper. I'm a Senior, live alone, and don't like to cook. So I appreciate your premade selections in the deli, as well as your delicious fried chicken. I find your staff to be especially friendly and helpful So kudos to you! Thanks for your good service

I am absolutely fed up with this Stater Bros. in Big Bear Lake. I have been shopping at grocery…read morestores for a long time, and I have never been this frustrated with a store on such a regular basis. Every time I go in there, it seems like something is wrong. The lines are too long, the service is slow, and the attitude from some of the employees is just unbelievable. I don't know what happened to common courtesy or customer service, but it sure isn't happening here. You walk up to the checkout and sometimes the employees act like you're bothering them just by being there. I'm sorry, but I'm the customer. I'm spending my money here. The least I expect is to be treated with some basic respect. And don't even get me started on the lines. You can stand there waiting and waiting while you're watching the clock, wondering why it takes so long to get through a grocery store. It's ridiculous. If the store is busy, then have enough people working to handle the customers. This isn't rocket science. The whole store just has a miserable feeling to it. Employees look unhappy, customers are frustrated, and management seems completely disconnected from what is actually happening on the sales floor. Someone needs to take responsibility and start fixing these problems instead of pretending everything is fine. I've lived long enough to remember when going to the grocery store wasn't such a stressful experience. You used to be greeted with a smile, people actually cared about helping you, and customers were treated with respect. Now it feels like you are lucky if you can get through the checkout without being frustrated. I am tired of spending my hard earned money at a place where I leave more aggravated than when I walked in. Stater Bros. needs to seriously get its act together. Management needs to listen to the customers and start addressing the problems instead of ignoring them. This location has a lot of room for improvement. Better customer service, better staffing, better attitudes, and better management would be a good place to start. I'm not asking for special treatment. I'm asking for the same basic courtesy and respect that every paying customer deserves. I honestly hope someone in charge actually reads this and does something about it, because this store is becoming more and more frustrating to shop at. Enough is enough!

Best Grocery Store I've been to in a while. The staff is…read moresuper helpful. Everyone asked if I needed any assistance. Very well stocked! I've never seen so many varieties of MCConnels ice cream in one place. The fresh baked bagel was the best I've had outside of NY. Lots of cashiers open! No wait!! Thanks!

4 minutes ago New…read moreExtremely Disappointed with How This Limited-Edition Starbucks Release Was Handled My friends and I arrived at the Starbucks inside Vons in Big Bear Lake at approximately 3:30 a.m. to purchase one of the limited-edition Bearista cups. Along with us, there were three other customers who had also arrived early because we knew these cups were in high demand. Around 6:30 a.m., a store supervisor came out and suggested that we should probably leave because they hadn't received the shipment. We were also told there were no Starbucks employees available because they had called out sick, and that the Starbucks kiosk would not be able to open until around 8:30 a.m. when open time is 6am. As the morning went on, we received several different explanations from different employees. We were told the shipment never arrived, then that no one knew where the cups were, and later that they couldn't access the area where the shipment might have been. Around 7:00 a.m., the store manager, Sarah, arrived. She took our names and phone numbers and told us she would call if the cups were located or if there was any update. Unfortunately, none of us ever received a call. Later that afternoon, I called the store myself and was simply told that they had not received the shipment. That response didn't match some of the information we had been given earlier that morning, which made the entire situation even more confusing and frustrating. What disappointed us the most wasn't just missing out on the cups--it was the lack of clear communication and follow-through after we had spent several hours waiting before sunrise. Customers who take the time to line up for a limited-edition release deserve accurate, consistent information and timely updates. I also contacted Starbucks Customer Service to report what happened. They expressed concern that the Starbucks kiosk was not operating during the release and told me my concerns would be forwarded to the district manager for follow-up. I sincerely hope Vons and Starbucks review what happened, improve communication between store management and the Starbucks kiosk, and ensure future limited-edition releases are handled in a way that respects customers' time and trust. Note: was in touch with another women who was in line this morning and she said she was told after speaking to someone in the store that the box was received but lost... These things were handled poorly Von's Management!

I'm so glad the GO is in Big Bear! The customer service is great. The owner and staff are…read morewelcoming, friendly and helpful. The variety of goods is extensive and you never know what kind of treasures you'll find each week at a good price. We save a lot by shopping at The GO!

The opening of this store means there's a third choice in grocery stores in Big Bear…read more This isn't the largest Grocery Outlet around, and the selection here isn't as broad as at some other stores. They do have some good, oddball selections in their wine and spirits section. Occasionally, you can find something really unusual at a bargain price.(...like a French single malt whisky!)

This is a great little market! The cashier was very nice and I got a cute Fawnskin beanie and a…read morenice Fawnskin glass as well! They have a nice beer selection and a great selection of snacks, drinks, and sandwiches as well. Overall, excellent little market that is needed in Fawnskin!

As an owner of property since 1980, and my husband's family since 1957, we have seen several owners…read morecome and go! Mike is the best owner, so far, and works hard to keep the his small market clean, packed with a variety of foods, liquor and everyday home goods needs! He always strives to hire employees who are friendly to all customers! Mike is a solid, stable, hard working person who deserves credit for running a clean, dependable business. Employees are so admired by locals, many of whom depend on the Fawnskin Market for daily supplies! I have nominated the Fawnskin Market several years now as the best small business when the Grizzly runs the the contest!

This place is amazing ( they have an amazing pastry counter) this place is worth the stop on the…read moreway to lake arrowhead

Terrible for locals they literally don't carry anything for locals way too expensive for people…read morethat live here. You're way better off going to Goodwins just a waste of gas. Going to Jensen. Don't bother going to Stater Brothers either just go straight to Goodwins.

Service was good, greeting as we entered, gave our service dog a treat, thank you to the friendly…read moregentleman

If you are looking for some good sweets and treats make a stop here. Took my kids to get some…read morechocolates. They can get pricey for a small piece of chocolate, but anything that makes my kids happy. We enjoyed the free samples at the counter, but service could use some improvement. It smelled like you were in a chocolate factory. Everything looked so delicately scrumptious. You can't go wrong with chocolates. They also offered ice creams for reasonable prices. Good quick spot if you are craving for some sweets!