I have been coming here since it was opened as a nail salon. I always have an appointment, and typically am taken on time. As far as their work quality, my chip or dip, will last more than 2 weeks.
Although over the past few months, I have NEVER received such horrible treatment at a place where you are supposed to be pampered to feel good about yourself.
The rude comments were not even able to be tolerated today from certain employees. I had an appointment today and the person who was to do them had become sick. This is fine, except for the fact that no one called me, so I sat there for 15 minutes before being spoken to. I was then told to come back tomorrow or maybe after Christmas, or just go somewhere else. I said I couldn't, maybe someone could at least just take my nails off. I was scheduled for nails and a pedicure. I asked why no one called and I was told they were working and too busy. I work in a field where unexpected items happen all the time- no one could call?! Or rearrange their schedule to make accommodations or accommodate a manicure or something?! Certain people were being double booked- yet it was unreasonable for me to ask just for my nails to be soaked off??
A new employee soaked my nails off. I asked for something that was clear to be put on if he had time. I was told by the nail tech next to him to 'get up and look at the colors myself- what I can't walk'- I didn't reply to this rude comment and he continued and asked if I heard him. This is not the first time this employee within the past few months has been rude for no reason.
My nails look horrible. The color is not clear, they are not filled evenly and the polish is uneven. I was charged 25 dollars. It by no means was the fault of the new employee who was trying to help. I payed him and gave him tip.
I will however NOT be treated like garbage by the existing employees. After 15 years, countless baby gifts for their children, extra money for their vacations, and being nothing but thoughtful to them-and I deserve this?! I have a feeling this stems from one time my nails were not done correctly a few months ago, and I asked for them to be re-done. They were not done correctly because the existing employee was too busy falling all over new clientele, took me 20 min late, and was rushed to leave and forgot the top coat so they were matte.
The past few times it has been noted that they are giving out their personal numbers to arrange appointments to certain people. The favoritism is out of control. If they like you or you are new, or management is present, you are treated differently. Some people get 'special' treatment, others just mocked and given mean remarks. Even when I attempt to ignore it, it does not stop.
There are a lot of nail places out there. This place was close and convenient, although until the attitude is adjusted, I cannot take it anymore. I was just going in and minding my own business, and letting the snide comments go- but today crossed a line. I hope unlike other reviewers, this does not go on deaf ears- and the inappropriate behaviors are addressed.. read more