We had our house treated in June. Two weeks later all of our bug issues returned. After several attempts to contact the company with our issue we had zero response. Horrible customer service. Overpriced and ineffective. UPDATE: thank you for reaching out to offer a solution. I will be in contact. Much appreciated. read more

Booked through my landlord for a bed bug problem and was told the treatment had a 90 day guarantee. After a few weeks I never saw improvement. Called Amherst Dunkirk location several times to let them know that the bugs aren't going away and was told they dormant and the in-climate weather was keep most away. I followed the pre and post prep instructions. I was also told the treatment killed eggs and kept them breeding which didn't seem to be the case. Called again close to the 90 day mark and was told there was no guarantee with bed bugs and I would have to pay full price for another treatment. Being told up front about the "guarantee" and that multiple treatments would have helped my situation but being given the runaround was unacceptable. Do not recommend read more

I sent the company an email on the weekend, and received a response within an hour. The appointment was scheduled for the following Monday, and in advance they sent me an email detailing the process and materials to be used. Pat (who called ahead of time) arrived early on Monday. He was done with our wasp nest in no time, and did a great job explaining the issue and the process. Am super satisfied. Thanks, guys! read more

Pro: They responded right away. Con: Treatment is a joke and not effective They want to use them to keep treating Had them come twice within 2 weeks $324.00 (whole house) 1st spray $ 90.00 2nd spray in the bedroom infested. Waste of time and money. Only way to get rid of bedbugs is 130 degree heat for extended hours (kills the eggs too) Invested in a commercial heater made for this purpose and we are now bedbug free- No thanks or help from Comfort Pest Control. Over the phone the owner wasn't pleasant and said he gets complains over the phone constantly. DO NOT RECOMMEND! STAY AWAY! read more

We had a bee hive the size of a beach ball in our fireplace just behind the glass doors. The first guy who arrived, John, was kind and competent. But when he realize the extent of the problem and size of nest, he called for backup. The owner, Ken Drummond, then showed up, visibly irritated, angry and in a hurry. When I told him I wanted to wait to hang a tarp to partition off our very open floor plan, he refused to wait. A minute later, I noticed the three cans of insecticide he brought in our living room were clearly marked for outdoor use only. When I asked him about it, he got huffy, said he was a professional, didn't want me questioning his expertise, and abruptly stormed out of the house and drove away. Without a doubt, the owner of Comfort Pest Control, Ken Drummond, is the most offensively rude, ill-mannered, discourteous, unprofessional person I have ever come across in my thirty years of owning a house. In retrospect, I am so thankful that he strode out of the house in a tantrum, since I would definitely NOT want him actually doing any work on my house. Ever. DO NOT RECOMMEND. EVER. I am editing this review after I read Drummond's comments below. All lies. I received no email about the pesticides the day before, in fact, he came the day I called. No email was sent before or ever. And the aerosols marked for OUTDOOR use only were the ones he wanted to use INSIDE the house. That's why he got huffy and left. Never once did he say he was going to bag the nest, only spray it, with the cans he brought in the house. OMG, please don't use this service. He is rude AND a liar. read more