I went to Hearing Evaluation Services after first going to another provider. I'm much happier with…read morethis agency. Initial costs are equivalent but the projected fees (after warranty periods expire) are less costly. Just as important, my opinion, the professional staff has been more responsive to my questions about equipment maintenance (the first place I went to told me not to worry about it, "just come here" and they "would do it for me!! I've also found it much easier to get appointments here. The office staff are great, and sometimes I've even gotten help just on a walk in basis.

This is the 2nd hearing aid provider that I've dealt with. They are far superior to my initial…read moreexperience with the prior organization. The staff is extremely competent and understanding. Appointments are easy to make and they do their best to fit your schedule constraints. If you're thinking it's time to investigate if hearing aids would help you, start here and you will be professionally served.

Very professional & informative friendly staff highly recommended if your having hearing issues…read morecheck them out!! Thanks

Staff was great, efficient and friendly. Place is very professional. What brought me there in the…read morefirst place was that I only had to wait a couple of weeks to get in, as opposed to other places whose wait times were a number of months.

I'm a current patient at Empire Audiology on Wehrle Avenue in Buffalo NY and have been going there…read morefor around 4-5 months now and just wanted to take a second to give the staff a shoutout about the terrific service that I've been receiving. From Amber at the front desk who does a great job of scheduling to accommodate my availability AND always follows up with reminders (both by phone and in text as needed) AND is always in a good mood!!!, to Dr. Lou who has gone above and beyond several times now to set me up with different aids to try and find a manufacturer that fits my needs. He has partnered with me to not only find the right aids but also to dial them in so that I receive the best output from them for every situation I encounter. Thank you to the entire staff for a wonderful experience!!! Best regards Jim Nutty

My aunt has been a patient of Empire Hearing for several years. I am so impressed with both Amber…read moreand Dr. Lou. Amber at the front desk has been wonderful to deal with. She is so helpful and pleasant every time I've had to call for my aunt. We had a visit with Dr. Lou this past Friday. He was so positive and explained everything in terms my aunt could understand. He explained all her options and stressed that we all work together as a team. When we left my aunt commented how nice he is. That's quite the compliment coming from a 96 year old who is not easy to please.

We had an appointment here for our 4 month old son today. They had a long wait list, but we were…read moreable to be squeezed in with a referral from another pt office. Our 4 month old is developing a mild flat spot on his head, so we came to be evaluated. We saw Sarah and she was so warm and friendly. She explained everything she was doing and what she saw. She even gave us some suggestions to start trying before our next appointment. We were seen quickly and there was plenty of parking and seats in the waiting room. Highly recommend!

if I could give 10 Stars to Carrie Cline at the Kenmore Office, that would still not be enough for…read morebeing so well organized and fully prepared for each and every appointment I have had. Katie Krueger is very lucky to train under Carrie. she pays attention and I could not help but notice she could be just like Carrie Cline someday. Highly recommend listening and having faith in their abilities and understanding of providing cochlear implants patients with the best service and easy transition to their new implant journey. Sincerely, Wanda Townsend

Waste of time. I have had issues with plugged and popping ears and a drippy nose, my PCP suggested…read morean ENT because she could only see so far in my ears and nose with her scope, and she couldn't see anything concerning. I went to Paul Young, didn't see him, which is fine, but the NP that I saw didn't do anything my PCP didn't do and immediately suggested a nasal ablation and went on a sales pitch about how Dr. Young does them in the office. Felt like they "sell" that to everyone. She also couldn't see anything concerning- so why suggest this procedure? And for the plugged ears, she suggested I get a hearing test but they don't perform them. What kind of ENT can't do a hearing test in the office? Long story short- useless and total waste of time and money. Just got a $350.00 bill, after insurance for literally nothing.

Update - I left this office, permanently. I was going to come back but after asking that they send…read moremy records to a different physician and then visiting that new physician: I will never go back. The new physician, at my very first visit, said: 'I got your records from Dr Young's office, as well as the notes about your anxiety." I don't have anxiety. The awful surgery center that he uses kept me in a room for nearly NINE HOURS waiting to be taken back for surgery; I asked a nurse ONE TIME when I'll be taken back and she ran and told the anesthesiologist's helper that I was 'anxious' and they offered to give me pre-anesthesia to 'calm me down.' No, I was not anxious, I was super thirsty and MAD because I have not had any food or drink since midnight and it was nearly 5pm (so for15 hours). My nose is the same now as it was pre-surgery. I'm still congested, I still have post-nasal drip, and my sleep still sucks because I'm coughing from the throat irritation of the snot dripping down my throat. I've asked them to test me for other things (Covid, etc.) that might suggest why I was still feeling that way; apparently wanting to breathe without choking on snot makes a person 'anxious.' I guess that the PAs / Ear Doctor are also psychologists, and are able to diagnose 'anxiety' without a degree in human psychology. Interesting. No wonder my Primary Doc, at my 'make sure this person is healthy before surgery' checkup looked down at the doctor's name and said: 'Just be careful, some doctors think they're god and will judge you for everything."

Bait and switch! I was sent a postcard for a free hearing…read moretest and receive a $10.00 Tops gift card. I had the hearing test; asked about the gift card and was then told ONLY for people who have hearing loss. I am glad I have no hearing loss, but am very suspicious that they will bill my insurance, despite statements to the contrary that the test is completely free. False representation!!!!

I received a letter regarding a promotion stating that I would receive a $50. Restaurant.com gift…read morecard after I took a hearing test. After this was done I inquired about this gift card. The owner, Debbie Bleich said I wasn't eligible because my hearing was normal. She was very unprofessional. She said I wasted her time. About her credentials, she is not a Licensed Audiologist. It says she is a Hearing Instrument Specialist. With a BC-HIS,ACA. When you have a hearing loss you should see a professional. Not someone who runs a scam to get customers. This is false advertising. She will be reported to the BBB.

This establishment provided an excellent example of service from the beginning to the end of my…read morevisit. Knowing that I was having additional excision on multiple areas from an unknown dermatologist made my worries heightened. However, my concern was laid to rest from the minute I was greeted to the procedure through. Excellent care and understanding from all. Thank you

I see the PA, Ashley Lamb. She was working out of the High street office, and now currently working…read moreout of this location under Dr. Wirth. I had two other dermatologist before starting to see Ashley is amazing. She is so pleasant. She takes the time to listen. Very thorough with her exams. The new office space is so nice. One closer to me, but easier parking, and free. If looking for a dermatologist this is office great.