if I could give 10 Stars to Carrie Cline at the Kenmore Office, that would still not be enough for…read morebeing so well organized and fully prepared for each and every appointment I have had. Katie Krueger is very lucky to train under Carrie. she pays attention and I could not help but notice she could be just like Carrie Cline someday. Highly recommend listening and having faith in their abilities and understanding of providing cochlear implants patients with the best service and easy transition to their new implant journey. Sincerely, Wanda Townsend

Karen and Dr. Sal were very kind, compassionate and accommodating to my 95 year old mother and me…read morelast week. The staff was friendly and helpful as well. They assisted us with her hearing aids and ear cleansing.

I went to Hearing Evaluation Services after first going to another provider. I'm much happier with…read morethis agency. Initial costs are equivalent but the projected fees (after warranty periods expire) are less costly. Just as important, my opinion, the professional staff has been more responsive to my questions about equipment maintenance (the first place I went to told me not to worry about it, "just come here" and they "would do it for me!! I've also found it much easier to get appointments here. The office staff are great, and sometimes I've even gotten help just on a walk in basis.

This is the 2nd hearing aid provider that I've dealt with. They are far superior to my initial…read moreexperience with the prior organization. The staff is extremely competent and understanding. Appointments are easy to make and they do their best to fit your schedule constraints. If you're thinking it's time to investigate if hearing aids would help you, start here and you will be professionally served.

Dr. Jessica Maxwell helped me with my balance issues. Jessica is professional and encouraging in…read moreher therapy sessions. She gives hints for daily living activities . The sessions are one on one and you work at a steady pace. The staff are friendly and professional. Office is extremely clean and bright. Dr. Jessica Maxwell was wonderful!

From the owner: At Diversified Hearing and Balance Service Centers we are committed to improving our patients with…read moretheir hearing and balance needs. We provide quality diagnostic, rehabilitative and wellness services that are patient-centered, ethical, comprehensive and accessible. The dignity, rights and confidentiality of our patients are vital and paramount to our core beliefs. We provide services to individuals and families in the Buffalo, Hamburg, Lockport, Niagara Falls, West Seneca, and Williamsville, NY area whose lives have been impacted by hearing loss and balance problems to restore stability and maximize their potential for independence, functional abilities, and quality of life. We know that you have a choice in audiologists, physical and occupational therapists, and hearing aid service providers, and we want you to know how much we appreciate that you have entrusted your hearing care to us.

As promised, I had my outpatient procedure today and would like to update! Dr. Tambar and her…read moreattending nurse were wonderful (I regret I don't remember her name)! Just like last time, everything was ran efficiently and I was in and out in a timely manner. They did a wonderful job of numbing me up with lidocaine ... when I felt even a bit of anything and would make a wincing face, the attending nurse would notice my reaction and the doctor would give me more. I am such a wimp when it comes to physical pain at all, but it has been almost 7 hours since my procedure began, about 6 1/2 hours since the last shot of lidocaine, and I don't feel much at all. I followed their instructions and they gave me an ice pack to immediately put in my bra on the side of my outpatient procedure and I'm home. They will send to pathology to confirm I am ok and they scheduled me for a follow-up next week. I really love it here. I hope I don't have to come back here, of course, due to the main focus of this office ... but if I did, I would feel I was absolutely in the best hands, and these are warm and compassionate ladies working here, and I truly recommend this place if you find yourself in need of care for your "girls" ... you will be treated with dignity and respect and wonderful bedside manner!