i took my husband's hearing aids in to reprogram. They hadn't seen him in 5 years. They were…read moreextremely friendly and helpful in updating and reprogramming them even though I couldn't bring my husband in. When I got home they didn't work as needed. I called back, they immediately had me come back andre programed them again. When I tried to pay for the service they declined payment. Staff was extremely helpful and kind. I would highly recommend this facility for all my future needs

Staff here at this location is knowledgeable and very friendly. Because the firm has 4 offices I…read morecan only review this one. From reception through examination they all go out of their way to make you feel welcome. Even though the facility is very "compact" they make use of every square inch. Each step of the way is completely explained and every question answered in plain, every day English. The only reason I didn't give them 5 stars is due to the reception area and parking. The reception/waiting area is excessively small and not very comfortable. They do have a water cooler which is unusual and very welcome. The parking lot is adequate in size but very difficult and sometimes dangerous to access. The entrance is about 50ft from the entrance to the Tops plaza on the other side of the road and controlled by a signal light. If more than 1 car is waiting to turn into the plaza the only way in is to proceed further down the road and turn around. If no one is waiting, cars speed up just in case the light changes. If in need of hearing services, this firm is worth checking out but use extreme care getting there.

I have been taking my elderly hearing impaired mother to the Elma Office for over 3 years and I…read morehighly recommend them to anyone who needs this type of service. Dr Jessica is so kind and patient and doesn't hurry us through our appointments. She listens to my mother's concerns and throughly explains things so that we all can understand what is going on with my mom's hearing aids. We never have to wait long for our appointments and the office runs so smoothly. The secretary was very nice and extremely helpful with all our paperwork. This office is definitely a 5 star business!

Everyone at this office is helpful and friendly. They all went above and beyond to help my mother…read more The process was fast and efficient. Jana and Peggy are great to work with. I will recommend everyone to this office.

I have been in the medical field for 41 years Aide, Military Corpsman, nurse etc I had was…read moreextremely impressed the staff was patient oriented. The girl checking me in could have smiled more, but she said she just started so I could understand that. My nurse, Xray tech and PA were incredible. I had a great experience despite pneumonia. The bedside manner was spectacular! Friendly, nice staff, clean and knowledgeable.

I had a 2 hour wait and I was having abdominal pain and when I was finally brought back everyone…read morewas fantastic, they were all very nice and informative and Andrew who was the physician had no problem simplifying everything for me and making sure I understood everything. The best part is that they are the first dr office/ hospital to completely ignore my service dog which was very nice. I would definitely come back to this location.

Receiving post-op care today for our most recent surgery. Great location, very convenient from…read moreAntoine the Southtowns. This is a very modern facility, clean and aesthetically attractive. The professional staff is very kind, considerate, and knowledgeable.

I've been coming here for years and so has my family. My primary is Dr Nataro and his Pa Noel,…read more they are fantastic and very compassionate

Re: Dr. Brian Herbst My father in law tried getting answers…read moreon why he had been feeling lousy for weeks, Dr. Herbst never saw or called him, not even when a test showed stage 4 pancreatic cancer, has his PA do all the dirty work. He's obviously a doctor (and I use that term loosely) only for the paycheck, which he doesn't deserve) My father in law has days to live and Herbst still hasn't reached out to him. Shame on Buffalo Medical Group for keeping him on.

I'm seeing a trend with reviews for this so called Dr. He did the same thing with my father. My…read morefather tried calling to get in to see him, he was having some issues and the office staff danced around making an appt for him. Made one, then cancelled then said Herbst (can't use Dr. to address him!) was sick and couldn't see anyone and blah blah for weeks. Told my father to go to urgent care instead. He did, Mercy ambulatory did tests and told my father to follow up with Herbst. My father just got a letter stating to find another Dr. because Herbst would no longer see him! My father is not a pain and only calls when it's necessary. What kind of "Dr." only sees patients when they are feeling good?! Buffalo Medical Group then proceeded to tell my father that no other Dr. in the group would see him because of this letter. WTH is going on with this place? They have completely gone down hill since the pandemic. They let their staff go and then no one wanted to come back when they picked back up again. Now they have loser's like Herbst there because that's all they can get! Shame, used to be good. Look elsewhere, for physicians and care, this place has gone way downhill rapidly!