Last year, they came to replace the sewer line in our house. Despite specific contractual language,…read morethe did not complete the repair, which has caused us to dig up our line again. In addition, they work was shotty and amateurish, not putting things on proper grading. Stay far, far away from this company

Terrible customer service. They refuse to take responsibility after breaking off part of my curb…read morewhile working on my neighbors house. While fixing an issue at my neighbors across the street they drive their equipment over my curb and sidewalk. When I called and let them know they told me that they spoke with the workers who never even came over to my house. They said it was not them. I told them that I had ring doorbell footage of them breaking it. They have since given me the run around. I can't get anyone to assist me. I am told a manager will call me that was over a month ago. Do not use this company if you are looking for a company with values.

RIP OFF!!!! Called these guys to install a new hot water heater. Plumbing was there from the…read moreprior hot water heater. Including going to pick up a new unit and installation was 2.5 hours. They charged $2,500.00 for installation!!!! That's $1,000 per hour!!! If you want to get ripped off, then use this company.

I had a frustrating and disappointing experience with Plumbing Pals that I want to share so others…read moredon't go through the same. I called them about a kitchen sink issue where water was draining slowly, and pipe is leaked or cracked under the sink. I clearly mentioned both issues during the call. They told me there would be a $78 diagnostic/service fee, which would be credited toward the final repair cost if I chose to go ahead with the work. That seemed fair, so I agreed. The technician who came out did not do any repair work. He looked at the issue and told me he only handles drain cleaning, not pipe replacement and that a different plumber would need to come for that. He also said if he attempted to unclog the drain, it would worsen the leak and the sink still couldn't be used. After he left, my card was charged $78. Shortly after, I received a quote of $475 to unclog and replace the P-trap (drain pipe). Even though it seemed high, I approved it. I also downloaded a $50 coupon from their website, as they suggested. Once the work was completed by a plumber the next day, I asked to confirm that the $78 would be credited toward the $475, along with the coupon. He said only the coupon would apply, and the $78 would not be refunded or included, even though that fee was supposed to cover diagnostics, and this job was a direct result of it. I called Plumbing Pals for clarification, and they sent me a recording of my initial call as "proof" that I only requested drain cleaning. Ironically, that very recording clearly shows I said there was a leak or crack in the pipe that might need replacement, which confirms I was upfront from the beginning. It's obvious they either didn't listen or chose to ignore what I said. When I tried to escalate the matter, I was connected with a supervisor named April, who was extremely rude and dismissive. She insisted that the $78 would not be refunded or credited and told me if I wasn't happy, I "didn't need to do business with them again." As a customer, I'm not a plumber, I rely on professionals to diagnose the issue (which is why they charge the service fee in the first place), communicate honestly, and apply the service fee toward the repair as advertised. This company failed on all fronts. In short, this was a misleading, overpriced, and unprofessional experience. I regret using Plumbing Pals and strongly suggest others look elsewhere for honest and respectful plumbing service.

Wow. Waterworks. Where to begin. My family and I moved here from Washington State in 2019. We…read morehave a 100 year old house, and right before COVID my sewer pipes had issues and there was raw sewage filling my basement. I called my home warranty, Cinch, and they attached me to Waterworks. Bobby came out, assessed the damage, and they got to work. Then the guy running the operation, Joe, came on the scene. My basement freezer was unplugged, ruining a few hundred bucks worth of meat. I went out one day, smiled, asked if I could get them anything-usually that means something to drink, water. Joe said "Yeah, how 'bout some Hoagies?" I thought it was a joke, but he was dead serious. Now if I say no, I'm the jerk. So lunch cost me 200 bucks. The day they were digging the trench to replace the pipe it was pouring. But they dug it anyway, destroying my whole yard. Joe said, don't worry, lay some sod down-it'll be cheap. They gave me options for run off to go to the curb-the dollar signs were already out of control. I ask what's the cheapest, and he tells me to run it out the side for it to just go down to the street. At this point, being new to all this, that sounded fine. It wasn't-it flooded my neighbor's driveway every day. I call, Joe tells me to just bypass it so water goes out with the sewage. What I didn't know was that it was illegal. To top it all off, the cleanout was put, sticking up, in the middle of my dirt yard-not close to the house, where it should have gone. He said not to worry, they'd cut it back in the spring and I could put a pond over it or bushes or something. Then it came time to get Cinch to pay me three of the TEN THOUSAND it cost me for the job. I had to nag and nag and nag before he said he was on the phone with them for hours, but he had made sure to get me the best price. The check, he said, would come to him and I could come pick it up there, but he'd have to charge me for billable hours. I call Cinch, they said they cut the check immediately and it would come to my house in a few days. I called good 'ole Joe and called him on it. He said he thought I'd just want to tip him for such a bang up job they did, A few years roll by-I had the pipe cut back, ate the rest of the costs or did things myself. Years go by. 2023. I had to call about a different issue, and I was sent to Waterworks again. I lost it. I talked to the new manager/owner, can't remember her name.. Said Joe was out, she was horrified, wanted to make it right, and maybe I'd want to give them a good review when all was said and done. Here's what 'right' looked like: They did everything they were supposed to, but they would run a new pipe to the street. They would do it for a discounted grand. Again, lost it-I shouldn't have to pay a dime. I had a friend, a contractor, come over and look after I told him about it. The pipe from basement to street is already there. There were leaves covering it. Now I want to sell the house, and I still have to deal with this. Yeah, they sure made everything right. If I could go negative, I would.

Please do not use these people. They are associated with a home warranty service and have a scam…read moregoing where they charge you $500 to "remove the toilet" to snake a drain and the warranty company pays $200 of it after they just told you it was clearly a broken pike and they'd fix it for $10,000. Then they tell you to fix it you'd have to sign a waiver for when they "open the pipe sewage will come out and we will leave it there. Because it's your sewage. And we don't want to get sued for your sewage". I've literally never met a plumber who makes you sign a waiver that they don't clean what happens when you open a pipe. Clearly this is a scam they have going. Please don't use these people. Much more honest plumbers out there. Gentleman who visited were kind. No issues with them. But their business is legit a grifter service. Also days later the supervisor called and she continued to gaslight me that no one would clean up what they found when they fixed the broken pipe. I asked her why they told the company it was a clog and wanted to charge for taking the toilet off if they knew it was a broken pipe and she got super rude and told me again no one would fix it. Well, my plumber did and they did not make me sign a waiver or leave sewage in my basement. Avoid this business people. Absolutely unacceptable business practices. 0 stars if I could.

We've used Robbins for all well and water-related services for close to 20 years, and once again…read moreyesterday they came through with a very fast response and service. Our 20 year old pressure tank stopped working suddenly, which left us without any water in our home. The very efficient repair team was here within a few hours and had us up and running again quickly. We are most grateful for your work!

Our water shut off at 2:00 on a Friday!! We called Robbins bc we had them put our well in 10 years…read moreago when we built our house. (Fantastic job then too!) Even on short notice They were able to have Clayton come out around 4:00 and fix our bad switch. We were very grateful for that and he did a fantastic job!! Would definitely recommend and will definitely never use anyone else! Thank you!!

They are not responsible for the surround concrete when fixing an underground water line at the…read moreresidence. That being said, my driveway is mangled and they tore through two concrete steps. Based on what they did to my driveway, i cant recommend this company, they could have put something down to protect it at minimum. Overall, they could have done a better job.

I recently used Great Jet Plumbing to repair a kitchen sink leak caused by improper prior…read moreinstallation. A technician named Ernest came to my home and completely reconfigured the plumbing setup. He was exceptionally knowledgeable, courteous, and took the time to explain every step of the process. The work was completed promptly, at a fair price, and the area was left spotless. This company is by far the most professional and reliable plumbing service I've ever worked with. Outstanding job Great Jet Plumbing!!!! Luis from Voorhees, NJ

Very professional and friendly. First time, they fixed my toilet. Second time, they fixed my…read morekitchen sink. They are efficient and unobtrusive while working. When it's fixed, it stays fixed, showing it's clearly been done properly. They even gave me helpful tips to prevent future problems. Extremely happy with them, and highly recommend!

Our shower was backed up and they came asap, snaked the drain and fixed the problem. They were…read morevery courteous and on time. Would definitely recommend using Active Plumbing and Drain. Lisa Visalli May

I recently purchased a home and the inspection revealed that there were some plumbing issues that…read moreneeded to be investigated. I contacted several other plumbing companies and no one even came close to the professionalism that I received from Daniels Plumbing. Daniel is extremely knowledgeable and honest. He took the time to really investigate the issues we were having under our crawl space. Other companies handed me pricey estimates without even looking into the problem to see what work actually needed to be done. I cannot recommend them enough!! Trust me, save yourself the time and just call them first!

Bought 3 Service Contracts for 3 apartments covering gas furnace, AC, and water heaters. Anthony…read morenever performed the water heater service and his service tech performed only about half of the listed services on the heaters. AC was ok. Service tech had never seen the services listed on a contract. I called Anthony while tech was at the property and Anthony screamed into the phone "we don't do water heaters" and told service tech "don't touch the water heaters". I showed the tech my contract and talked him through the furnace service. Anthony stole the money for 3 water heater contracts.

When our AC broke down last summer we got an astronomical quote and mixed messaging from another…read moreHVAC provider so I reached out to Anthony and Justin at AJM for a second opinion and was blown away by the difference in service they provided. Justin was always very responsive, answered all of my questions thoroughly, and always took the time to explain the "why" behind his recommendations. It's clear he really knows his stuff and wants to do right by his customers. I'd highly recommend AJM to anyone who asked. Juntin's kindness, professionalism, and skill really impressed my fiance and me. 10/10 would recommend!