Thank Goodness for American Towing!
It's 5:00AM on a Monday morning, I'm on my way to run my hectic errands before work; and my vehicle throws a rod!!! Oh ya, let me add that my breakdown happened in a constuction zone with heavy traffic, no shoulder, and too much noise...
Happy Monday right...? :)
As upset as I was about what an inconvenience this would turn into....I remembered how smoothly my last expience went with American Towing and felt immediately at ease. NO other emergency roadside service company has ever made it easier for me...so, already I was feeling better! (Might I add, I have been a AAA member for years, and nothing against them, but the tow companies they have "recommeded" to me in years past do not even come close to American Towing)
Anyhow, I called American Towing's dispatch office and was pleasantly surprised how quickly my phone call was answered. The other phone lines seemed to be relentless in the background, but the dispatcher stayed attentive and calm to take my call. His initial concern was my sanity and safety! He reassured me that we would get thru this! We went thru the details of the breakdown and the location of the vehicle. I didn't have EXACTS, but that didn't stop the process of my claim. The dispatcher walked thru landmarks and points of interest to get the best determination of where the vehicle was located.
The billing and payment info was the last information we discussed. As soon as I indicated I was a State Farm customer, they indicated they would be there in a flash to handle and would bill my insurance carrier direct! That meant no out of pocket cost for me!
The dispatcher called me on my cell phone to again reassure me that he was on his way and kept me posted on his ETA. He was there within 20 minutes of my intial call! What a relief!
American Towing safely got my vehicle back to my house, and perfectly parked it in my garage as requested!
The driver for my loss just so happened to be the owner of the company!!!! Obviously he takes extreme pride in his business, and is willing to work hard too! He greeted me with a warm smile and made me feel like this loss wasn't the catastrophe I made it out to be!
I offered coffee...and he graciously denied and indicated he had to get on his way but hoped he would see me again sometime if I was in need!
What I thought was going to be an awful day turned into an excellent expierence! I will DEFINATELY call American Towing in the future and would recommend them to anyone and everyone!
Thanks American Towing! You are the best! read more