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    American Store & Lock

    2.3 (3 reviews)
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    4 months ago

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    Public Storage

    Public Storage

    (26 reviews)

    Please stay far far away from this public storage, the experience I've had here has been atrocious…read more Due to a leak in my storage no one even asked hey do you want to go to another storage? I lost a 2k couch due to leak in my storage. Luckily I had orange door insurance which is also a disaster-stay far away from it. I even reached out to the regional manager Tom multiple times via email, his response was he can't credit me anything regarding the storage. I would have to pay for it, or you would lose all your items. I called back again to Tom to see if he can do anything about getting a credit. His response was I would have to ask my colleagues to see what I can do. This was a few days before Christmas, now look it's January 16th. I emailed him yesterday and no response. This is the thing no one wants to take accountability for this, I was told by Tom this storage was inspected before it was rented out. Well damn Tom I guess you didn't inspect the storage properly. If you look at the pictures, my couch ended up getting mildew due to the leak from the ceiling.oh yeah by the way public storage will increase your rate 3 months after you sign up. Another 53 dollars on top of their expensive storage prices. so before you think of public storage check out other options prior to coming here. Update: I found out Tom no longer works there, didn't have the courtesy to say before he left that I will send your case to my manager. I found out another person took over Tom's position and in the process of helping me out. Hopefully something gets done as soon as possible.

    Great facilities, electronic/app controlled gates. Clean units. Horrible humn working there…read more The worst part, however, is after only 90 days they raised my rental rate SIXTY THREE percent. And also gave me only 20 days from receiving the notice to accept or move out. They can go straight to hell.

    Public Storage

    Public Storage

    (11 reviews)

    Theft and Poor Customer Service at Public Storage I stored…read moremy belongings in unit #316 at the Indian Trail location. On June 26, 2025, I was told my unit was broken into and items were stolen. Auction was canceled just 2 hours before ending without informing me. The manager pressured me to pay my balance and sign a waiver before seeking compensation. This is unacceptable and raises questions about security. Be careful using this storage facility.

    One star OR LESS. I was getting ready to vacate to move to…read moremy new place. I arrived at the site and was unable to gain access to my space. I went up to the office to speak with the agent. She was extremely not helpful. She did say after a fairly long talk that she could put in a work order if I wanted. Hell yeah I wanted. Never heard anything else about it. Called the facility probably about a dozen times and left messages. No response. Looked up DM. Nothing but a general 800 number where you can't even leave a message. Also called the one on Independence and left multiple messages, 4 today alone. No response. After I was unable to access my unit, and they offered no assistance until 2 days before the end of the month, they have blocked my access code for non-payment of December. Realistically I should probably be refunded for November, as they offered no help to access the facility. I would have had everything out had I been able to access it, and had it not rained every day so far this month. Why in the hell should I be required to pay for December when they did nothing to allow me access in November when I was paid in full? Horrible customer service, and overpriced compared to local competitions. I DO NOT RECOMMEND RENTING FROM PUBLIC STORAGE UNDER ANY CIRCUMSTANCES. The one time that I was able to talk to the site manager, she was extremely disrespectful and nasty. Called be five times within 30 minutes and left nasty messages because I left a chair outside over night.

    American Store & Lock - selfstorage - Updated May 2026

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