I had a whole house water filtration system installed by someone else when I rebuilt my house. I…read moredidn't originally think that I also needed a water softener. Brian was very thorough with his testing and educating me on my water and why it was important. He was prompt, professional and he even fixed the water filtration system that had been installed backwards by another company. My hair and skin thank you and American H2O

Great team at American H20; courteous, knowledgeable and hard working. They replaced water pressure…read moretank within hours and were very reasonable in their pricing. Local family owned. Brian I. is THE water guy! 10/10

I chose this company because they were recommended by Mitchell Building Company and because they…read moreservice many homes in our subdivision. Based on that reputation, I expected quality installation and customer service. We purchased both a water softener and a Dr. Rust system because we were told our well water had a very high iron content. The entire purpose of the Dr. Rust system was to prevent iron staining on our brand-new white siding, stone, driveway, sidewalks, and other exterior surfaces from our irrigation system. A few months after the installation, we discovered rust staining on the exterior of our home. When a technician came out to inspect the system, he found that two wires had never been connected during installation, meaning the Dr. Rust system had not been operating since the day it was installed. I then spoke with the manager, expecting the company to take responsibility for the installation error and discuss restoring our home's exterior. Instead, I was told that we should have contacted them sooner, even though the system had never been functioning because of the installation issue. The only solution offered was to send me a bottle of rust remover. I understand that problems can happen with any installation. What disappointed me most was not that a mistake occurred, but how it was handled afterward. I expected the company to stand behind its work and help restore our property to the condition it would have been in had the system been installed correctly. Unfortunately, based on my experience, I cannot recommend this company.

Jeremiah has been such a blessing to us! West Virginia has experienced to drought this past summer…read moreand he has worked with us so diligently to keep our water on. Not only does he help us keep it clean, but he is also orchestrated a plan to keep us having plenty of water in the future. Valorie is also just an incredible person. Caring, kind and diligent! This is an excellent company to work with I highly recommend them!

Cribley has an excellent, first come first serve, format for 'no water' service calls. I needed a…read morenew pump and the crew came as promised, same day, installed the pump promptly and got me working. The crew was polite and professional. Many thanks.

Extremely overpriced !…read more Charged me $1500 to install a new geothermal pump. Found out later that the previous owners paid $600 to install a new drinking water pump a few years ago through a different vendor. Shop around and save your money.

Connecting with their office representative to get my concerns addressed was easy. She heard me…read moreand committed to respond and did as she said. Was very happy with the customer service provided.

The representative that came out to tell me I had a leak in my water softener was personable so I…read moreagreed I would buy one with their 6 month policy with a 480 dollar installation fee and then 69 dollar a month rental fee with paying it off in 6 months and the installment fee being included in the total price. My problem came after installation. The technician left my old water softener in my basement saying he would come back to get it. He did not. About 2-3 weeks After noticing many water leaks in my plumbing after the installation I called the company to have them remove the old softener while I was cleaning my wet basement. The same technician came back with another technician. They did take out the tank. Removing the salt from it. Left all the metal parts in my basement and to top it off left the top of the old water softener that said Country Water behind my tire where had I not seen could have popped my tire with metal screws pointing up towards my tire. They did not fill my water softener with the salt that was sitting next to it. And I don't know what they did with the salt they took out of the old one. They did not say goodbye are you satisfied? Just left. I then had the original rep come out and compensate me with a 5 gallon water jug. Whole experience made me feel like they don't value long time customers or New customers. Sorry. A 5 gallon water jug doesn't compensate for that treatment after charging a 480 dollar installation fee. I would not recommend this company to anyone.

Always a great experience with American Aqua. Today I had some replacement work done. They added a…read moretext service with a photo so I know who to expect at my door. Amazing. Thanks American Aqua. What a great addition to your service.

This is a limited review but I called Friday about the availability of salt for my water softener…read moreand they responded even in the last hour of the day. They have morning Saturday hours so I went to pick up and buy the salt on Saturday. The person I interacted with was polite and professional. I will update this if I do business with them again. I appreciate the availability of the Duracube "Iron out" salt on a Saturday morning for pick up. (A lot of other places around AA do not have Saturday hours, and it is hard to get to them before they close during the normal work week).

We are so sorry we chose Beauchamps…read more Do not be mislead by their advertising and sales tactics. Please trust me when I say to stay with the smaller shops who do a good job at a reasonable price, like McIntyre's Soft Water Service or Wolverine Water Treatment. They've both been around for 40 years with the original owners still working there. They will take their time, not be in a hurry, and explain everything to you. Beauchamps installation people are untrustworthy, sloppy, do a poor job, and leave the house a mess. The sale person said they have 'master plumbers'. The installation person laughed when I mentioned that to him. He said he wish he was a master plumber. Beauchamps has to hire pretty much anywho they can get to get the job done as quickly as they can and hope customer standards are low. They will always be rushed, in a hurry, and learning as they go. They have NO pride in their work. For that, your installation will be sloppy and compromised ! Sales talk a good a talk but you don't see the full picture until installation shows up. Then it's too late. Goto any location and see if you like what you see. The people you will have to deal with when something goes wrong. Think about it and don't be in a hurry to buy. It's a big investment. Don't go for the modern store look as it's all show. Go for those that are honest and will be there for you when something goes wrong. I wish more people would see our message.

I love my water because of Beauchamp. We have had 0 issues with their products over the last four…read moreyears of filtering our well water through our entire home. Definitely would recommend them to all my family, friends, and neighbors!