Thank you American Pet Clinic, and Doctor Carlos, for all your help. Once again you have went above and beyond for little Max. You gave him his flea medication and kept a watchful eye over him to make sure he did not have any allergic reactions, also gave him a warm bath to soothe him of any skin irritations he may have from the shampoo I used or from the flea meds. You created a plan to get a handle on his allergies, whether it may be fleas, food, or chemicals such as shampoo, laundry soap, perfume, carpet cleaner ect. He wears a lot of clothes so no clothes for a while. I so appreciate all of you at American Pet Clinic, especially Dr Carlos Alex Ramirez I have never had such wonderful care, compassion, attention to detail and professionalism from any Veterinarian before, and because of this you are my go to Veterinarian even thou you are an hour a way I will always come here. Thank you Dr Carlos and Staff. Thank You! Sherry & Mr Max read more

American Pet Clinic - Mr Max - Veterinarians Near Me - Ceres, California

I normally don't write reviews, but seriously do NOT go to this place. I was taking in my new cat for a spay. Was told $120 out the door plus $50-80 IF she were pregnant. I asked if this was the final out the door price and they said yes. Turns out they charged me $180 for the spay( so totally lied about the amount) and added on and an "in heat" charge that I was never initially told me about. This was an extra $75. Mind you, she was never pregnant so she basically got charged the same amount, on the high end, for NOT being pregnant. Also added a bunch of charges that I was not told about. It ended up being almost $450 which was almost TRIPLE that I was initially quoted for the spay. Despite this, they were supposed to tell me when she was ready for pickup. Said they would call around 3-5 and I never got a call. I ended up calling the multiple times and they never answered so we just showed up, and it took them an extra 30 minutes to retrieve the cat. They also said they couldn't put a cone on her because she tried to scratch them. Is that not what you pay the vet for? If you can't put on a simple cone why are you working at a veterinary office? The girl at the front desk who was working today was extremely rude and abrupt when I expressed concern about the misinformation of the price. Overall, horribly unprofessional office that clearly doesn't care about animals and will completely rip you off. Don't go here. read more

I thought veterinarians went to school to save animals, but I guess they only save the animals that have lots of money, if it's a kitty cat, I found at the park half alive, they can't help it. Today the doctor said no and turned us away and all I wanted to do was take this kitty someplace because she was hurt. Disgusted in this place. Shame on you for not caring enough for animals. Bad vet read more

Made at appointment at 2:20 for just a rabies shot didn't get seen till 340 why make and appointment

If I could give zero stars I would. Their front end people are worthless literally dumb as rocks! Make and apt they put you in the wrong apt. Then gas light you and say your wrong. I called for them to approve my dogs rx the girl goes we didn't get it. I called the insurance they call the vet guess what they don't answer! Why have front end people if you're not going to answer the phone! Absolutely ridiculous! read more

We have a few cats and a few feral ones that we take care of. We took our feral cat in to be spade recently. The staff made us feel welcome and told us about the procedure and when we could pick her up. When picking her up the vet came out and talked to us and she has healed perfectly and ready for her friends. We certainly will go back when we have needs for our kitties! read more

If I could I would rate them a zero.This place does not care about your pets. All they care is the money. I took my dog Luna because she was having trouble to urinate. All they did was blood work.They didn't even do X-rays or an ultrasound. Instead they kept her a whole day to give her fluids to keep her hydrated. The doctor said that she had crystals in her bladder. The doctor gave us medication for UTI for seven days and that we could take her home. So she finished her medication and was still having trouble. We called the vet to ask questions and was told that the doctor would call us back. Doctor never called is back and we paid $730. So we took our pet to a different vet. The new vet did xray and blood work. He said that they should have done xray, ultrasound. Also an emergency surgery. The new vet told us that it was too late to do anything. We are heart broken Our beloved dog passed away . So PLEASE don't go to American pet clinic. Doctor doesn't know what he's doing. They are trash all they care is money and not the pets. They don't return calls and have attitude. They make your pets nails bleed when they cut nails. Never going back read more

They need to list their clinic email on their website because Lemonade wants that before I can get reimbursement for any claim. I'm updating this review because I realized they are charging $180 for a blood test, the insurance that I pay $55/month for is only paying $75 max for that blood test, which leaves me still paying a lot out of my pocket considering I have the lowest copay at 10%. And Lemonade has been thre cheapest and best pet insurance I've found so far. I'm frustrated. This ended up being a lot of money for me. read more

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I have never been disappointed, there is a high level of professionalism that cannot be beat. read more

American Pet Clinic - Veterinarians Near Me - Ceres, California

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Years ago I had recommended this clinic but throughout the years it was hard to have my pets seen, so I had to look elsewhere. One of my frenchies was diagnosed with food allergies and was put on a prescribed Hydrolyzed food diet. Over 5 years not once did this clinic ask for me to bring him in for an anual visit. My food has been on autoship for years now and waiting for my delivery today i received a denial from chewy.com that the veterinarian didn't approve it. When I called about it they told me I had to bring my dog in for an anual visit because it had been 4 years. They wouldn't see him today (Monday) as I was in need of food, they told me they could see him on Wednesday. The gal on the phone and manager did not seem to care that my dog was is need of food. All they seemed to care about was their new policy and getting their moneys worth. To the staff if that's your new policy then you should do better of informing your patients. Success comes a long way when there's great costumer service. I had another veterinarian approve the prescription without a cost! Have a great day! read more

On Sunday, September 30, 2018 our French Bulldog, Bailey arrived at American Pet Clinic to undergo a progesterone test. The results came back favorable, Bailey was scheduled for artificial insemination (AI) on Monday, October 1. The result of the AI has been nothing short of horrific, as Bailey failed to recover and suffered from an invasive surgical procedure (See Attachment #1). It wasn't until Sunday, October 7 that she was receiving much needed treatment for swelling and infection, that had gone unchecked, backed by reassurances from Dr. Amanpreet Basra, that Bailey was doing okay. If there were further concerns, we were to contact the American Pet Clinic. On top of the $110.00 spent for an in-house progesterone test and $275.00 for the surgical insemination, I have spent an additional $261.00 and $175.00 for follow up services at American Pet Clinic. An additional $91.00 was spent at East Bay Veterinary Emergency, when the dog woke up in a pool of blood, liquid and pus on Sunday, October 7 (See Attachment #2). I called the American Pet Clinic and was told Dr. Basra wasn't available at the clinic on Sundays, the decision was made to receive treatment at the UC Davis Veterinary Medical Teach Hospital (VMTH) (See Attachment #3 & #4). The result, eight days, numerous procedures and seven nights hospitalized at VMTH, Bailey came home. That $275 AI cost us $4288.75, this after numerous reassurances from Dr. Basra that Bailey was going to fully recover, based on blood work, subcutaneous fluids and medication. As owners, we are very upset and disappointed with American Pet Clinic and horrified at what our French Bulldog endured. We did everything asked of us, but feel it was Dr. Basra's failure during the procedure and follow up care that turned this situation, life threatening. Bailey developed a staph infection on the skin and subcutaneous tissues, the most dramatic and the ends of the incision. Left untreated, her wounds could have resulted in death. Bailey spent 8 days at VMTH under the care of Dr. Casey Kohen and Dr. Jeremy Fleming, providing us with daily updates, regarding how Bailey was doing and what procedures were going to take place, based on her progress. Their assessment of Bailey, "...developed a post-operative surgical site infection of the superficial tissues that has cause dehiscence of the incision. We recommended initial wound management to help clear the infection and then close thereafter to allow expedited healing." It's unfortunate, our French Bulldog and family have suffered because of the procedure at the American Pet Clinic. Rest assured, we will not return for your services. We will be considering legal action, contacting the California Veterinary Medical Board and promote a social media campaign to let other individuals know not to take their animals to your clinic. read more

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i take 3 year old yorkie to American Pet Clinic. very personable doctor and friendly staff

Vet technician and veterinarians are great but the young lady that answers the phone is rude. She should take a course in communication.

Since I have moved, this is the last review I'm going to write about this clinic, as I will never be in the area again. I have upped the stars one because in November 2019, I brought my dog to this business. I'm not going to go through the reasons why I called around to so many vets, because it's a very long story starting back when he was only about a year old. In November 2019, he was 9 years old. So, extremely long story short, when I did share the story and the reason for seeking a vet, to the many vet offices I called in and around the Modesto and Ceres area, not a one of them cared to listen to me, understand the situation, and brushed me off as if I had not done everything possible to rectify the situation. Not. One. Except this clinic. This one did listen. They understood. They were the only vet willing to have my dog come in. I made an appointment, however, between that time and the date of the appointment, I was able to find a temporary solution, and contacted the vet to state the nature of my visit would be a little different. They were very accommodating. I also advised them that my dog had major fear aggression around other dogs, and asked if we could come in the back way, or some way to prevent there being any craziness. Yet again, they were very accommodating. I left my dog in the car when I arrived, signed in, waited, and then when it was time for my dog to come in, the clinic made a very clear way for my dog to come in without being faced with other dogs he was extremely afraid of. It made for a very peaceful entrance, peaceful visit, and peaceful exit. The level of fear my dog has had towards other dogs is worse than you can imagine. He has been attacked, repeatedly, because so many just let their dogs roam around, freely, no leash, no fence, often times, no person around at all. So my dog has a major issue, and when he sees another dog, it's fight or flight. Other dogs pick up on that fear, and then we have a problem. It was very important that the clinic listen to me when I told them about my dog's fear, and what could happen, and they listened. They accommodated - I'm talking about the front desk people that I've not been all that fond of in the past - they listened, they accommodated. And I'm very appreciative that they did so. It truly was a very serious, big deal. I also met a new vet that night, and she was wonderful. The visit was quick, and the staff, this time, all of them, were great. read more

American Pet Clinic - Veterinarians Near Me - Ceres, California

This veterinarian gives you instructions for your newborn puppies in the instructions they tell you to tube feed the puppies while you wait for the mothers milk to come in. this is absolutely false do not do that. let the puppy nurse and make crying sounds to get mom's milk to come in. next do not allow this veterinarian to put your newborns in their incubators they are not using them properly they are too hot the puppies are warmed up too quickly. The newborn puppies need to warm up slowly over time the appropriate heat would be the heat that they get from their mother or you can carry them inside your shirt right after they're born do not leave. wait for the puppies and take them immediately away from this Vetinarian I suggest you just don't get a C-section here. read more

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I like here. This people friendly and good and successful of our female dogs c-section. Puppy are healthy I don't have any problems yet with this place. C-section and scars were smaller than other veterinarians. And The cost is also reasonable. I live in South San Jose. I always drove almost 2 hours to get there. But no Complain. I recommend here to many people here. read more

American Pet Clinic - Veterinarians Near Me - Ceres, California

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Don't get c sections here unless you want your dog to come out with a botch job. I thought it was normal practice to leave 1-2 inch gaps between stitches. NOPE. Now years later my English Bulldog developed an umbilical hernia because of it. All the other vets I went to actually stitch them up normal. Not sure how you screw up such a basic concept such as that but the stupidity or laziness is real. read more

Absolutely love American Pet Clinic! Dr. B is second to none. And the staff is very knowledgeable and friendly. American Pet Clinic is our home away from home. Well worth the hour and a half drive to get there. Highly recommend!!! read more

American Pet Clinic - King Pharaoh loves coming to American Pet Clinic! - Veterinarians Near Me - Ceres, California

There is no words to describe what my family is feeling. We took are cat in to get neutered he was less than a year. it seem like it took a long time for them to call us and when they did, they said that our cat had died on the table I have never heard of a cat dying being neutered. This cat was very close to are heart, we did not pick him he picked us. We just cannot understand how this could happen in the only thing that they wanted to offer was we don't have to pay for the after life services. That doesn't even come close to the pain my families feeling. And to post this review, I had to put a star but you don't deserve a star by the way I really hope on Tuesday they give us our money back which does not make up for the loss and pain you've caused my family read more

I have been here a few times. The first visit was great not that many people, it was about an hour (with appointment) before the Dr (vet) came in. He was very nice and seemed to listen to my concerns with my dog. After my visit I decided to get my kitten fixed. About 3 days after having her back home she had flea eggs all over her, now my cat and my dog are infested and I've spend over $200 trying to get rid of them. My cat was an inside only cat and my 5yr old dog has never had fleas in the 4 years I've had her. This concerns me that my inside cat went to get fixed and came back with fleas, to me this means the cages aren't being cleaned-are their surgical instruments being properly sanitized from animal to animal? Who knows. My 3rd and final visit I was there 2 hours with a packed full waiting room (with an appointment of course) they turned away a dying puppy and there was a huge puddle of pee on the floor that had been there a while. When mentioned the staff "already knew" and expected me to lean over it or step it to be serviced at the counter? When leaving the room with my dog another dog lunged at her trying to bite her. Not only did the staff not seem to care they didn't say anything to the other owner (who could barely hold onto his dog). There should be better safety measures and cleaning efforts. I will not be back at this vet. read more

Many RED FLAGS for this vet clinic. PLEASE!!! Do not bring your pets to this place. My doggies had a deep teeth cleaning yesterday. Nothing professional. They confused my pets names. When they called me and told me that one of my pets had complications during the cleaning they gave me the wrong name of my pet. When I saw my little dog it was my other doggy. That makes me doubt and be very worried that they gave the proper attention to each dog and that was the reason why he had those complications. The doctor blamed the receptionist for confusing the names. Is that serious? My husband was told that I confused my own pets. Really? We did blood tests on both of my little dogs. We had an appointment a week before this procedure. One of the assistants of Dr. Basra confirmed to us that they had received the blood studies of both. And we were in the dr office when Dr Basra himself gave the ok to continue with the procedure. We showed both pets when he mentioned the name and he checked on them. and guess what? The doctor who did the procedure said that he only had the result from one of my pets. Another lie! How is it that they did a procedure without having the blood work of one of my pets? So if that was the case. Why they didn't call me to comment on what happened? They didn't tell me that situation when bring my pets at reception. They didn't mention that they didn't have the results. I am very upset about this whole situation. Many lies! He excused telling my husband that they look identical. They look completely different. Yes they are same breed and different age. The doctor only wanted to blame the receptionist and also me for what happened. I feel so bad that this time my two little dogs were in wrong hands. I hope this message helps to another paw parent. My dogs are my family and it is sad that they were in this sad situation. read more

This place almost killed my pet. I took my extremely healthy 7 month old cat to get spayed. She was given no antibiotics afterwards and developed an infection under her skin. After a trip to the ER and emergency surgery she had to get to drains put in and restitched. Before taking her to ER I tried calling the clinic an hour and a half before they closed. I was told if I sent pictures over email they would should the dr and get back to me. After 30 mins I called again for an update and they told me the dr went home and they said they never got the picture. When I questioned them having just stated 30 mins prior the dr was there the response was "well we just got your picture we open again Tuesday " the ER said the infection was most likely due to an unsterile surgery since it was under the skin. read more

American Pet Clinic - 2 drains for infection under skin after spay - Veterinarians Near Me - Ceres, California

My yorkies have been visiting here before it was American Pet. Much attentive until they began over scheduling. It seems to be a quantity over quality services now. Three yorkies have been patients here over 12 years, 2 were misdiagnosed and mis-medicated, both have passed. One was treated for a failing tracheal and wound up a failing heart, another never treated for a lump which was cancerous. Thousands of dollars of medications over 4 years. Not one person from this place has called to follow up on their patients in over a year. It is overpriced as well, I found a better quality, caring and not over priced private veterinarian for my new yorkies. read more

My cat needed to be groomed and I took her to a vet in Stockton and the Dr. pointed out to me, in a very rude manner, that my cats teeth were in terrible shape and needed to be extracted. I received a quote and was shocked at how much it was. My bf recommended America Pet Clinic for dental and I brought my cat in for a consultation and it was about a 3rd of the price and the Dr. was MUCH more understanding and easier to talk to. He never made me feel bad about my cats teeth or health like the other vet did. She had her procedure done on Monday and when I called to pick her up (3pm and they said anytime after 2pm), because my cat was still sedated, they wanted to keep an eye on her for a few more hours, free of charge. When I picked her up they were very thorough in explaining my cats medications and they even called a few days later to check up on my cat. For a cat who had 4 extractions and was sedated, she was back to her usual self by the next day! Thank you so much! read more

This place has become horrible. A few years ago I came here and it was wonderful. Now they only have 1 vet and are not open weekends, which is ridiculous, and to get an appointment is over a month out! The gals answering the phones are so rude. On hold for 25 min just to make an appointment for shots for my 2 dogs. I wish there was a better vet close to me other than driving to Monte Vista, which is a great vet office. I will only get shots here and nothing else ever. ​ read more

Bad at communicating. Receptionist are nice. But getting hold of doctor is frustrating. my dog got blood work Dr. said it would take like 4 days to find out the results. Time passed it's been about two weeks haven't heard anything so I finally called they said the doctor will give my dad a call since it's under his name so now two days later and nothing so my dad showed up in person and he finally let him know there. read more

the staff was very helpful with my baby girl considering she's still a less than a year old she came in for her spay and staff kept me updated on pick up instructions pre surgery instructions and post surgery as well as pain medication instructions today she came in for her two week suture removal Dr. had stated overall she's doing very well , definitely recommend thanks for taking care of my Mamas read more

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I'll start off by saying American Pet Clinic is awesome! Today, my dog kilo, had an ear infection that required him to be seen. I called in around 12:30 pm and spoke to the girls up front and was told that I can come in and drop him off for an examination. Very polite and was very helpful of looking me up. I came by to the clinic around 12:55 pm and was told to drive up to the back, where they're holding their appointments, was super easy going. Dr B. came out and was informing me about what had to be done to treat his ear infection. Very reasonable pricing as to what I've always paid when I come to American Pet Clinic. Took care of Kilo within the hour and was on my way home before 2:00 pm. Awesome staff and very helpful. Thank you American Pet Clinic! read more

This place has horrible customer service. Trying to make an appointment and was on hold for over 20 minutes

The sweetest Vet and employees EVER! dr Alex took such great care of our dog and was so sweet and gentle while explaining to the kids what was going on. Not once did we feel like we were talking about a pet because they treated Koko as a person that was a part of our family! Appreciate you all So much! Our condolence card from the office was the sweetest thing of all time. Thank you All so much!! read more

I was so utterly relieved when I came in this place. They treated myself and my daughter like old friends. Not to mention how amazing they were with our new Kitty. Dr. Basra really took the time to explain things to us and even shared some awesome cool facts about our Kitty to my daughter! He engaged her and asked her questions about Meow. (Our cats name is Meow) I felt great coming here and I feel so confident coming back! Thank you To this clinic and how they treat their customers!!! read more

American Pet Clinic - Veterinarians Near Me - Ceres, California

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Place is an absolute joke! Took my dog for a C section here was terrible staff was ever worse if u could imagine

In my opinion, American Pet Clinic in Ceres is the BEST! LOVE Dr Basra and the techs. Dr B took the best care of my fur babies. There are plenty of good Vets out there, don't get me wrong, however... if you want the Best for your fur kids, you will take them to American Pet Clinic in Ceres to see Dr B.... BE AWARE... if you are LUCKY enough to get an appointment with him, have patience!!!...he is a VERY BUSY DR/Surgeon and does his absolute best to care for your loved ones. read more

This is an absolutely horrible place to bring your pets. Not only are the staff rude they're incompetent. I brought in my cat last year to be spayed and she died of a heart attack. Then I've brought puppies in for shot and they have no records of them that are accurate. When I switched vets they sent over the wrong info resulting in my pets being given the wrong vaccines. Please do not take your babies there. read more

Always caring and concerned about my dogs it's the only place I take both of them. And have much much better hours by staying open later!

I would love to give the 5 starts but the lady in the front desk was not very helpful and try to rush me when i was asking questions about vaccinations. How can someone ask you if you want 3 different kinds of vaccinations and not explain what they are for and then tell you to hurry up. SMH The gentleman that gave my dog his shots was very helpful and knowledgeable. He explained every shot plus what they were for and how long they will last. He deserves 5 stars. read more

I have a toy poodle weight less than 20 pounds. My daughter call May and appointment to have her fix. She was told $185. My husband took the poodle in and he was told that $185 is for cats and that it's $300 to have her fix and for her meds. They lied to us. read more

If you love to sit and twiddle your thumbs in frustration...this is the place for you! I've been going to Dr. Basra for years for my cats. I think he is a wonderful vet, however, his staff at the front desk are the most incompetent, unprofessional group of young girls that I've ever run across. His practice was great until he decided to expand, now it's border line horrible. It takes over a week sometimes up to a month to get an appointment, an act of God to get any return calls and a miracle to get copies of services paid for. Somebody please tell the girls in the front that it's ok to be friendly and truthful...and to smile once in a while. The only reason I go back is because he is more affordable than other more professional veterinarian offices I've tried. Plus I really do like Dr. Basra, he's very caring and compassionate. One instance, I came in to "drop off" a cat for a surgery and it took 45 minutes just to have them acknowledge that I was there. I made a friendly suggestion that to save time, they should give customers the forms to be filled out WHILE they're waiting, rather than wait first and take more time to fill out basic information. They acted like I personally insulted them and said that they are very busy and the way they do things is the way it needs to be done. Then one of them proceeded to say that they have to enter things into the computer from the customers before me and that the phone is ringing off the hook. OMG...Keep in mind that drop off is in the morning before they're even open. There was only one other person in the lobby and they had two phone calls in the 45 min. that I was waiting. This is so unprofessional...it shouldn't take over an hour to "drop off" a pet. I hate feeling ignored. Another instance, I needed to have one of my cats looked at and rather than wait until Dr. Basra was available, I decided to try one of his new vets...WHAT A MISTAKE! I believe her name is Dr. Kohen. She didn't even check my cat's problem, she acted like she was repulsed by him and wouldn't even touch him. She actually looked at me and said "What do you want me to do about it?" ARE YOU KIDDING ME? I was so shocked that this woman would be in a veterinary field when she clearly doesn't like animals or people. She is the nastiest person I've ever met. If they ever try to give you an appointment with her, I suggest you RUN. I then had to wait over another week to see Dr. Basra, which I should have done in the first place. I just wanted more immediate care for my pet, silly me. One of my last experiences was trying to get an answer for follow up care for my cat. I called for three days in a row and had to finally set an appointment a week out so I could talk to the doctor directly. When I arrived for my appointment, one of the girls said she just left a message for me. I had NO messages from them at all. After being there for two hours, I went to pay for the visit and medication and asked for a larger syringe to administer the meds. When I got home I noticed that they gave me a syringe with a needle for an ORAL medication...are you kidding me?!?! I have had many pets in my life and have seen many vets but have never experienced so many people in one place that continue to lie and make excuses for not being able to do their job. The customers that are in front of you should take priority over those who aren't. I'd understand if there were an emergency situation, but that's never the case. Make sure you have at least TWO HOURS for your visit EVERY TIME. You'll spend a lot of time waiting and a little bit of time for the actual appointment. Expect to hound them for months on end if you want a copy of anything. Don't count on any friendliness from the staff in the lobby either. I'm not sure if saving money is worth the frustration. If you can figure out a way to deal with the vet directly and avoid the staff, please let me know! read more

I have been taking my babies to Dr. Basra since 2012 and can say he has always treated me and my fur family with the utmost respect and always has kindness and gentleness towards my babies and I, and he always refers to me as mom. I appreciate him always working with me and his time to work with all his furry patients. thank you Dr. and American Pet Clinic also thank you Bella read more

We brought our puppy daisy in for a broken leg. Upon vets recommendation the leg was splinted and for the next 2 months our daisy was to live in a cage to prevent unecasarry Movement. After these first 2 months living in the cage we were told upon evaluation there had been no improvement and that we needed to make a decision in regards to either amputation or placiing a steel pIn in bone to fix fracture. In either case it was urgent as the leg would not heal without surgery and it would not be wise to leave our daisy in a splint for any length of time. So we scheduled the surgery and paid the 1000.00, and hoped for healing for our puppy. So as we had been under the impression that this should be a speedy recovery we we anxious to get to the first follow up to see the progress- there was none. So daisy continued to live in the splint, in the cage, not just for 1 more month but through tthe next 4 months and a few more follow up appointments. At some point we were told her leg had become stagnant in recovery and we began to think we should perhaps just amputate the leg so we could get our puppy out of the splint, and out of the cage... So after approximately 6 months of this in cage living the original surgeon x rayed and found that the pin he had put in daisy's leg was not even in the right location. With growth and a hard angle the pin Had completely missed the fracture. Daisy needed anther surgery and pin put in. This was done on Jan 10, American pet clinic acknowledged this as there error and did this surgery for free and only charged us for meds and sterile equipment being used. In my opinion we believe any cost acquired from such a huge mistake should be on them but we are ok to cover whatever is fair and right? So 2 days after surgery I i received a call in regards to daisy's condition, she was doing well. I asked what next and was told to bring her in for follow up in about 2 weeks. So today my wife took daisy in for this follow up and was quoted 215 dollars for X-ray and rEsplint. I decided to call and try to explain my position on this matter. I am fruStrated and I am sure that it was apparent in my voice on the phone call but I did not raise my voice or use any type of profanity in my cOnversation. The lady was very rude and said we are not there on a scheduled follow up appointment and that's why there is a charge. Only thing is, they never made a follow up appointment, only told me to bring dog back in 2 weeks, which we did call and make an appointment? We just want our dog out of the splint, and out of that cage! She was 22 months old wheN she broke her leg. Now at 9 months old we have no idea how she will even get along when she is finalLy freed American Pet Clinic-please take care of our DAisy as we trusted you, and paid you to do from the beginning. Also tRy to be more kind and eempathetic at the front desk, daisy is not just our pet...she is our family! read more