On February 10th, I messaged American Nail Divas about making an appt for the next day. On February 11th, I was so excited when they took me. My artist was Tricia. As soon as I walked in, I was in awe -- it was clean and welcoming. In the beginning, I had full confidence my nails could be done in a way I wanted. I had explained to her that my previous set and experience was awful and she assured me that she would have it under control. After 3.5 hours, I was completely dissatisfied with what I was left with. She rushed towards the end because she had another client coming and then that client was made to wait as she rushed through mine. Before I even came, I had different designs laid out and none of them were accomplished. The nails are thick and chunky, (after she said she hated that) the white is noticeably uneven. It's also an almond shape which we had earlier agreed on wasn't a good choice. The pink is bubbles and there's so many flaws with them! But after I saw another client was waiting, we had agreed I would come back the next evening and they would be fixed. The following afternoon, Tricia texts me saying she can't and won't refund me or fix my nails. There's a difference between not getting what you want and the work just being awful. Now, I am out 75.00 after I was kind and polite. This was such a disheartening experience and to be honest, if you can't give a client good work? Why're you doing it in the first place? After having read other reviews, I was so excited to come here. But this is what I was left with. Attached our are texts and the result of the nails I now have to pay to get sanded down and off, and fixed.
Overall, I'm just upset because I don't think this was fair in any way. It's a complete lack of professionalism and in tough times, when I'm paying for a service I don't deserve this. Also, how do you tell someone you'll fix their nails the next day and then blame them for you not managing your time properly? It genuinely wasn't my fault that it took 3.5 hours. I wasn't making her stop every ten seconds, she was the one shaping them and the fact that they still came out looking like this after almost four hours is just not okay.
Zero stars is a better idea. read more