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    American Marine

    1.8 (4 reviews)
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    Boat repair

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    Mid-Town Marina

    Mid-Town Marina

    (7 reviews)

    Horrible experience ordered a drink did not seem like the drink had very much alcohol init the…read moremanager/owner came over asked the bartender for a shot glass and proceeded to pour the alcohol into a shot glass on all over the bar " saying I'm not giving away drinks I am here to make money" making the customer feel embarrassed. By the 8 people they had at the bar at 7:30 pm on a holiday weekend night. Shame on them bad customer service!! Lost multiple customers from this experience!!

    Been there many times over the past 20 years. Just trying to support local businesses, but I have…read moreto say, I have never been impressed with the food, drinks, or the service. Today's experience was the final straw. When I saw how little alcohol was poured into the super cheap Walmart opaque plastic cup of my friends drink, I commented on it to the 18 year old bartender. And she called the owner/ manager over. The owner proceeded to pour the alcohol In His drink out into a tiny one ounce plastic "shot glass" and then flowed the small remainder onto the bar (which she left for me to clean up). She was talking down to us the entire time and saying that she isn't in the business to give away free drinks. Absolutely absurd! A better approach might have been to pretend the customer matters and not try to humiliate them in front of friends and employees! No wonder the place was almost empty at 7:30 pm on a Saturday night of the biggest boating weekend of the year! Won't be back and will make sure everyone I know hear a this story.

    Quam's Marine & Motorsport

    Quam's Marine & Motorsport

    (6 reviews)

    I don't normally write a review on businesses but this time it really is ridiculous not to!…read more We bought a used boat at Quam's mid August. The staff made arrangements to meet us before normal hours on a Saturday in order to get us out on the water in the boat before signing papers. However, there was a hiccup with the battery on that morning. The guys put in a new battery that morning and it started right up. To make a long story short, switching the battery was not the solution. We stalled on the water twice after putting the boat on the water at home. However, after contacting Roy Quam the first time, we took the boat back and work was done on the issue. Next week, we got the boat back, and, on the lake the next day, motor stalled again. I was really upset with the boat to say the least! I said I wanted a different boat and Roy understood completely. If we wanted another boat, they were willing to credit us the full purchase price towards another boat. However Roy stated that he was confident that they could fix whatever the wiring issue was happening on the Ranger. We agreed to try to have the issue fixed. Roy made arrangements to come pick up the boat this time so they could get working on the problem right away and we could get the boat back sooner, ( We live an hour and fifteen minutes away from Quam's.) I appreciated that and was really surprised that he did this. After working on the boat for two weeks, we think the issue is fixed but have only had the boat out once since getting it back. I am happy to say that the motor never stalled on this outing. We did have one minor glitch but Roy said to keep him posted on the issue in case it happens again. I haven't experienced customer service like this in a very long time! On a purchase like this, your heart sinks when you have problems immediately. My husband and I have been pleasantly surprised by the loyalty to their customers and their products that Quam's has shown us repeatedly. We are very glad we bought our boat at this dealership and would/will buy there again without hesitation!

    Just purchased a new Bennington Pontoon from Quam's Motorsports in Stoughton, Wisconsin. This is a…read morefamily owned dealership that delivered an awesome purchase experience. We're new to boating and they made it as smooth as could be. John Quam was there from the beginning and has been there even after the purchase. He personally delivered our boat to Lake Waubesa on his own truck, spent an hour on the lake, showing us all the ins and outs of our new boat. Even though we had ordered our new boat at the busiest possible time, John went out of his way to get us our boat ready for the big Memorial Day weekend. He kept me in the loop, even sending me an email (3.5 hours after they closed) to let me know that they had just completed getting the boat prep'd and it would be ready for delivery the following day! We were thrilled to be able to enjoy our boat for the weekend. After driving our boat, we started getting a warning alarm on our motor. John sent one of his techs right to our dock to diagnose the problem. With no luck, John personally came and picked up our boat and took it to the shop. Turned out to just be weeds in the water intake. After fixing it and a few other minor issues, he personally delivered the boat after they closed. Now that's service! I can't provide a more positive recommendation for anyone looking to buy a new or new to them boat. You just don't find this kind of service these days and when you do, you want to tell people!

    Solon Power Sports - Solon Power Sports  For all your boating needs

    Solon Power Sports

    (2 reviews)

    Hands down working with Richard was definitely the best experience we've EVER EVER had when…read moreservicing our Evinrude! Rich is so knowledgeable, has most parts on hand and is extremely fast at getting you fixed up and back on the water...we are so glad Bass Pro sent us his way..he will forever be our go to guy when it comes to our boat..he's worth EVERY mile of our 3.5 hour one way drive!!! Thank you so much Rich!! -Kevin & Emily Harris

    Giving 1 star because he answered the phone. Took my twin-engine boat to this location with a motor…read moreissue. Motors weren't running in sync with each other. After sitting for a week (which I have no issue with) he then did a "test ride". I stopped by to get some items from my boat the following weekend to find it in an open gravel lot, uncovered and not secured at all. During a conversation with Richard (owner), he told me about how he and his wife took it for a "test ride" to the lake. Said they put it on the water early and it drew a crowd, then how a Baja wanted to race him and he beat the Baja. Apparently, another twin-engine toon tried to race him as well to no avail though, he won that race too! He then commented on how many people were drawn to my boat while he and his wife enjoyed lunch. Weird right? A test ride from early morning to include a couple of races then a lunch stop? Wow, must have been thorough! He determined it was a leaking head gasket and it should be covered under warranty. Told me about Covid and how Evinrude only has 1 employee, it will probably be weeks to hear back, etc., etc. I offered to pay for the service with the understanding that I'd be reimbursed when the warranty claim went through. When I picked the boat up I noticed a blood spot on the toon, he told me no worries that was his blood, no big deal. Then I realized why he was bleeding, he caught his arm on a burr caused by the large deep scratch in the aluminum of the outer toon. Further investigation showed that my toon and my rub rail were both badly scraped/scratched where it appears something had backed into it or it was scraped along something. He said to let him know the cost and he'll cover it. Fast forward several emails and a few month's time. I've never been reimbursed, he knows nothing of the scratches and scrapes, and my motors still don't run in sync. I'd find another dealer if I were looking.

    American Marine - boatrepair - Updated May 2026

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