This is my follow-up review to my original post titled "Reviews Really Do Matter!" First, I apologize for not posting this last week. I have extensive experience with oil changes, having served as the Maintenance Manager for an Amazon DSP in Milton, overseeing a fleet of over 30 vehicles. Upon arrival, there was one vehicle in the first bay. I pulled up to the second bay and exited my 2004 Toyota Camry, unaware that remaining in the vehicle was an option--a detail the service staff did not mention. While there is a waiting room, it now resembles more of an employee breakroom. I later learned that staying in the vehicle is possible and perhaps preferred. The technician offered to let me pull in the car, but I declined. The oil change was impressively fast--completed within 10-15 minutes, significantly shorter than the typical 30 minutes or more elsewhere. I did, however, have questions about the condition of my oil pan and undercarriage, which were not addressed during the service, though I was already aware of these issues. My only concern was when the technician presented both a cabin and an engine air filter. One was clearly dirty; the other had minimal dust, as I had recently replaced it while changing my wife's blower motor. I instructed the tech to replace only the dirty one, and he agreed. At checkout, he mentioned that, due to the amount I had already spent, he replaced the other filter free of charge. After I left, I checked my receipt and saw that wasn't true. There was a 25% discount applied to the whole ticket, but I was definitely charged for both filters. I'm hoping that after this review, that won't be an issue in the future. I got the full synthetic, and even with the extra filter, it wasn't too bad.
Overall, the service was quick and efficient, with minor communication gaps that could be improved. read more
