I called because the city of Eugene informed me that a permit (from before I bought the house) was…read moreexpiring and would put me at risk of fines. Jacquie answered my inquiry quickly and was very helpful in getting me a prompt appointment that worked with my schedule. Cody came out and pointed out what the permit was requiring and followed up with the inspector to confirm. The next day Jacquie called to schedule another appointment to complete the work the following week. Cody took care of the issue (adding a backwater valve to the drainage piping and replacing some PVC with proper T&P piping) and followed up with the inspector, getting the work approved within a day. And he even came in under his initial quote! I really appreciate the prompt response and excellent work. I highly recommend them and will be reaching out with any future plumbing needs.

A few days ago we discovered that the WEWE faucet required an extra 180 degree turn clockwise to…read moretighten it completely. The faucet shower hose kept getting stuck underneath the sink -- amongst the new pipes and cables. It is not a Moen faucet. Codie works best with Moen -- he did a great job installing 1HP Moen garbage disposal with light. While dealing with the hose - noticed that all new pipes had to be tightened as well, one vertical pipe connected just under the new sink ring started slightly oozing - I tightened the rings and wiped pipe clean. Pipes probably loosen due to powerful garbage disposal vibrations. Will keep an eye on it and maybe have Codie come back to fix. On a personal note; I don't like it when professional plumbers "need to go" to the plumbing store in the middle of the job for an hour, sometimes longer - to look for plumbing materials. And that brings me to the second job Codie did for us. About a week later, the hot water handle was not shutting off completely in the shower. Codie could not identify the make/manufacturer of the ceramic hot water cartridge. We paid full price for having Codie go looking through old boxes in a local hardware store for a similar cartridge, unsuccessfully. We're still awaiting an estimate on going through the wall in adjacent to shower closet to change the entire valve and install Moen ... a bit disappointing to tell the truth.

I called Peterson plumbing because others rated them highly. I told them that I had a minor…read more job. I explained what needed to be done. I expected them to say they could come in six weeks or something similar between 8 am and 5 pm I was surprised when they said someone would be here in the morning at 9 am. They would call 15 minutes before arrival . Since I lived outside of the city limits, there will be a surcharge based on mileage. The next morning two persons arrived within minutes of the scheduled time . We walked through what needed to be done . I added on some work and

We had a wonderful experience with Petersen plumbing putting in a new water heater today. We had a…read morewater heater die and after more than a week of getting nowhere with American Home Shield and NW Sundance Plumbing, I just called Petersen and had a water heater installed just a couple of hours later. The techs were friendly, informative and clean. The process was quick, easy and professional. We'll use them again.

Started a project on Yelp and they answered the call. Due to circumstance I needed to delay the…read moreproject and they were happy to accomodated me. They replaced a gas pipe from the meter into the house and replaced an outside faucet that been leaking. Both jobs were done well. The whole crew was friendly and kept me informed of what it was going to take to get the job done.

Told me the reason my toilet overflowed and filled the tub .Told me it was hair in the drain…read more It overflowed again. Called Roto Rooter and they used a camera. Turns out my pipes were clogged. They fixed the problem. I paid $169.00 for incorrect info. When I called All American when the toilet clogged again( before I called Roto Rooter) I was told they don't work on weekends. I was seriously disappointed. Did not receive a refund.

Recently purchased a home, and the previous home owner, did not have switchplates or covers and…read moremany of the outlets were dated. I decided to do a full re-do of all outlets and switches. They were very fast and efficient. Requested a quote, got a very quick response. Chris went over all of the details thoroughly. I wanted to proceed with the work asap because I have a lot of things I am juggling at the moment. They were able to get everything done next day. From what I understand in speaking to a few other companies, their pricing was on the higher side, but for me, "time is money", so it was worth it. I really appreciated the ease of communication, and follow through.

As the Past President of ASID Northern CA, with over 25 years of experience as a professional…read moreinterior designer, and a college professor, I can honestly say this is THE most unprofessional business I have EVER dealt with. They failed to pull permits, dropped my high end whirlpool and broke it, burned my walls and floor, did not center fixtures properly, reversed hot and cold, and TWICE offered BAIT AND SWITCH LOAN TERMS through a company they recommended and referred called, "Service Finance Company". I would NOT recommend these companies to ANYONE!!! They are dishonest, and never keep their word!!! The absolute WORST!!!!!!!!!!!!!!!!!!!!!!!!

Ken has been the best plumber! We originally used him for a simple toilet repair and he responded…read morequick and did the job well and at a fair price. Fast forward a bit we have a larger unrelated leaking issue and he was able to get out the same day to start the repairs. Jim and his associate do great work! Highle recommended!

We had a positive experience overall! When we encountered an emergency with our toilet, Ken was…read moreable to come out the same day, which we greatly appreciated. His prompt response and service have made him someone we would definitely consider calling again in the future. Thank you!

HIGHLY RECOMMEND Oregon Custom Plumbing. The owners/workers are amazing people, They are honest…read moreand hard working, if they say the can do the work they will do it and do it right their work is nothing less then the best...... if you call them and it's a job they can do you won't be disappointed........

Total rip off. I had no choice because I'm out of state. Renter told me he was there for 45 min…read more Total and charged me $725.00 to replace valve and 3 ft of pvc pipe.

Quick Response. Quick scheduling. Got ithe job done in a timely manner. Fair price. Excellent…read morework! We will definitely be using him as our go-to Plumber from now on! Excellent service!

I am only giving them 2 stars because they adjusted their bill. We had one faucet that leaked and…read moreanother that needed a new cartridge. They spent almost 2 hours doing this. We were charged $315. The one faucet was fixed but the other one still leaked after they left. They came back a second time with a replacement part. The part didn't fit and we were told we needed a new faucet. They charged us for this visit even though the part didn't work. We purchased 2 new faucets so they would match. They returned to install the faucets. The bill was $815. Total $1,130 !! Really? We called to complain and were told it was a fair price and that they charged $165 hr from the time they left their shop. We were told this was normal or that others charged substantially more hourly. Not true. They did adjust their final bill by $300. DO NOT USE THEM.

We are rebuilding after Holiday Farm Fire. We did as much as…read morewe were comfortable with and hired Barnes to get things done correctly. We couldn't have done this part of our project without them. Prompt, knowledgeable and over the top customer service both in the office and by the crew. Thank you for getting us thru Marcia Anderson Phoenix Chalet

I called Action Drain recently and was really impressed with how easy everything was. They got me…read morescheduled quickly, showed up when they said they would, and were super friendly the whole time. The technician worked fast, explained what was going on without trying to upsell anything, and cleaned up before leaving. Overall it was just a smooth, hassle-free experience and I'd definitely use them again.

I had a clogged shower drain and wanted to get same day service since the Jan 24 freezing rain was…read morecoming in the next few days. A few said "next week," then I dialed up Action Drain. The guy said, "I can be there in an hour. Even before an hour he was here and got my drain cleared in a half hour. I highly recommend Action Drain. Thanks so much. JR

Have used twice in last two years for under house leaks in older plumbing. They are prompt,…read morecourteous, and reasonable. Both times responded within two hours. Highly recommend.

Had to call them out for a leak in a wall. The two techs who came out were fast, friendly,…read moreefficient, and did a professional job. Cost was in line with what I was expecting too.