We used to frequent American Eagle Outfitters (AEO) often when I was younger, even at many different AEO locations, and always found an item or two on sale that fit us, but we somehow stopped shopping at AEO until recently. A couple of months ago when we were at the Ontario Mills, I figured why not stop by AEO since my favorite (other) brand of jeans (and style) were no longer selling them. We have been greeted every time we step into AEO and have now stopped by twice in a matter of months. There are always great deals throughout the store, and even more so now with the holidays. I have been able to find a pair of jeans (in my size) every time I checked out the clearance/sale section in the back. The sizing, the color, the style, the price = perfect! The fitting rooms are next to the clearance/sale section. I have never had an issue with getting a fitting room to try on clothing and have always been helped very quickly. The fitting rooms are quite clean for what it is. The only thing that annoys us beyond anything is that checkout always takes f-o-r-e-v-e-r, 10+ minutes each time and it's not like there are 3+ people ahead of me, there is either 1 or no one ahead of me, besides the 2 open registers. I do not know if it's the register that's slow, the customers, or the employees but the 2 times I have wanted to purchase something, it has taken awhile. They ran out of bags this past weekend and people had to purchase their reusable bags for $1. I have so many reusable bags in my car, but since I only purchased 1 pair of jeans, I just put it in another bag. It is funny how my jeans shopping has come back full circle, from my teens to now, here at AEO. Their clothing is quality and their pricing is spot on. I know I am going to be wearing these jeans for a long time. read more

This girls need to spend a little less time on on the floor yapping about their personal lives & a little more time dusting the place. There is always something to be done on the job if they're unwilling to be attentive to costumers make yourself useful in other ways. read more

American Eagle Outfitters - Dirty & chunks of dust everywhere even as you're checking out - Women's Clothing Near Me - Ontario, California

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Just your typical American Eagle. Luckily its not too packed here and its also clean. Staff greets you upon entering and they have a good amount of merchandise here. read more

I came in on May 18th and I just wanted to say that my experience went great. John and Jordan helped me find a top for a date I was going to have the next day. The top I wore was super cute and met my needs. :) read more

The staff at American Eagle was unwelcoming and seemed less attentive to some customers. The clothes provided for trying on were visibly dirty, covered in dust and hair, which was unhygienic and caused me to develop hives. I strongly recommend avoiding this location due to these issues. 底层"劳模"，勿逛！ read more

Aside from 'Coach,' lines, this is now my favorite brand of American style clothing!!!! Not only do they make comfy joggers, but they also make comfy sweatshirts. Now these clothing items make a great combo during this super cold, Winter Season/2023. The last time I found their joggers on sale (they were originally at $29.99 before taxes,) but yesterday they went up a tad, $37.50-ish.)....But at these super comfy levels, I need to stock up, so now I own a total of three pairs of American Eagle Outfitters' joggers and a piece of sweatshirt on top of some Christmas socks. I would keep checking back for their sales because they usually offer quite a bit of selections of them. I didn't hesitate to sign up for their Rewards' Program though so no purchase would go to waste! This is my current go-to clothing company here from Ontario Mills Outlets, CA. read more

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Welcome back is your spot to keep coming back Staff is friendly helpful knowledgeable professional courteous and efficient read more

Employee Emily is very rude and condescending towards guests :( many times I've come into store and she has a bad attitude, sarcasm, and rolling eyes. read more

I went to this AE about a month back and I was beyond impressed with the staff unbelievable customer service. Honestly, I've never been to a clothing store who's workers were as nice as these employees. EVERY single person working that night stopped and asked me if I needed help, got my jeans or a flannel size for me. We are in some tough times and people have lost patience and respect for other people .. but not these AE employees. I swear I'll never shop at another AE location, Ontario's AE employees are the best around. They earned a lifelong customer! So impressed with the customer service. They all need raises. read more

Shout out to Manager Renee, associates Julieta & Monica !!' I came in for a quick exchange on some items which I needed adjustment on size on my jeans. They all were beyond helpful & friendly and even assisted me on my exchange and my online order !!! I absolutely love this location and their amazing 5 star customer service staff & professionalism!!! I was in /out in less than an hour !! No long lines , wonderful service with a Smile! The store was very clean with tons of awesome sales going on for all your holiday gift ideas !! If you are looking for great quality jeans that don't bleed on your skin & that fit snug to your body stop by here ! They have sizes and lengths for all body types !!! Please shop here you won't regret it! Please ask for those lovely ladies Renee , Julieta & Monica they will take care of you ! read more

I thought American Eagle was a good one. The interior is good. There is the clothing. It is a teen brand.

Customer service here is horrible. The cashier who assisted me had a horrible attitude! Was paying for an item I had decided I wanted only one of my items picked , before paying I changed my mind and decided to take the second item so I told her I changed my mind and wanted to take the second item too. She rolled her eyes and said "ugh" . She rung me up and didn't say a word after. Even after my saying thank you ! She was soooo rude ! I don't know what she is doing there if she hates her job so bad. I didn't even get her name but receipt says cashier : km5905 anyways my experience here was not good. read more

The store is clean and is well stocked. Tons of variety on cute tanks, shorts, and they have the most comfiest pants in my opinion. The reason for the 2 stars is because of their customer service. 1. I was quoted the wrong price on an advertised sale from the manager (I believe). As a manager though, Its essential to have full knowledge on which designs are on sale on all of your merchandise. Thankfully he compensated me for that and I appreciated it. 2. One of the associates never cracked a smile and even rudely made me move out of her way without even saying excuse me. It was busy that day and I heard her say to her coworker "we don't have time for this right now ::rolls eyes::" lol associate should be excited about the success of the store and that people are spending money here! To top it off, she forgot to take off the security tag off of one of tanks I got. I don't live in the area so it's very inconvenient for me to have to go back there. I'm pissed. read more

I don't like going here because there sizes on the clearance jeans section is not organized, and you cannot seemed to find the size or the fit. The customer service is poor here, and every employee seems busy folding and maintaining the store. read more

This was right when the store opened. 3 employees at the register and not one of them could check out my items. They were all too busy talking and I was the only person in line. Also didn't bother to help me reach an item that was too high up for me. Left my items and instead ordered online. read more

I have been here multiple times (NOT by choice) and avoid it because their customer service is non existent. Most of the employees have terrible attitudes, they may benefit from basic costumer service training . It doesn't bother me if you don't greet me as they are usually talking but when my kids need to try something on and I have to chase the employees so they can open dressing rooms... no thanks. At check out there's only 1 person at the register and I noticed 10+ employees folding away as the line keeps getting longer.... good luck getting out there because the employees are so distracted and can't handle a request for an email AND printed receipt. Bring lots of patience and plenty of extra time. read more

We came here to look around for clothes! Nothing really too special about it though. I don't frequent these stores because it's usually not worth the money but every once in a while we make a purchase. I definitely like that it's a part of the shopping center! read more

Love!!!!! Such helpful and friendly staff. Found alot of nice cute clothing . One of my favorite stores

YES. This place is great. The store is clean and in order, and the staff is very helpful. I was asked several times if I needed help and I was offered a rewards card also. Shop here! read more

I have never visited this location before but it sure beats the store in Montclair. The customer service here is fantastic! I needed a last minute gift and I found so many great finds and spent less than 45.00 after a coupon. The girls here were really kind and helpful. I will be back!! read more

Earlier this week went into this store for the first, because I've heard great things about their jeans so I went ahead and gave it a try, but the second I walked in,I was not greeted after making eye contact with one of the employees and I didn't didn't even get a smile. So it being my first time, I was never asked how I was doing, but I was bombarded with promotions from the employees rather than being asked if i needed help looking for something. Not only that, but the same employee kept insisting I apply for a credit card. I am very disappointed I didn't get her name because I would've reported her since I felt pressured into applying for the store credit card after telling her multiple times I was not interested. Then I went ahead and asked about the jeans since that's what I went in looking for so i asked what she recommended and she very vaguely gave me a random jean from the wall and sent me to the fitting room without giving me different styles of jeans to try on. After getting out of the fitting room I wanted to see another style of jeans so I asked the two girls who were just talking in the middle of the store for some help. They didn't even bother to help me instead they made another employee help so I just figured that maybe they were the ones in-charge. I feel that Customers are always first therefore, it shouldn't matter your position in the store. Overall after my experience here in this location, I feel like I wouldn't come back to this specific store because I feel like the staff only focuses on making business and NOT customer satisfaction. :(( read more

Let me start off by saying I used to love AE. For a couple of years of my life, my wardrobe consisted of all of their merchandise. Not having grown up a bit, not only has my style changed but so has my pant seize (you'll see why I mention that in a bit). I walked into this store a month or so ago, looking for some jeans. I go in & grab a pair which I liked, but didn't like the way it it my leg (I like them "skinny" rather than boot cut) long story short, while in the dressing room, I come out & ask the girl in the dressing room if she has these pants in a "skinny leg fit" & homegirl tells me "but you'd have to be skinny to wear skinny jeans" NO BS, WITH A STRAIGHT FACE. I was so mad I changed out of the pants and took off. It was so humiliating, adding insult to injury, I just had a baby and my body is definitely NOT skinny jean ready but thats the leg fit that I like. For her to say that... Damn. Never again will I come back in here. read more

Jeans are always a good deal. They are amazing jeans. But the customer service was horrible. Their was 1 girl ringing some people up they had separate transactions and were taking a long time. The manager and another associate were just standing around talking. Until finally after like 10 min they came to ring me up. Customer service was a zero, honestly won't be going to this location anymore. read more

This American Eagle store is not my regular store I shop at, but I was driving by and decided to stop. I have never had such WORST customer service in my life. As I was checking out the employee DENNIS had such a HUGE ATTITUDE problem. She was rude and was talking down to us the entire time. She didn't even greet us as we got to the cash register. I was so disappointed by the customer service we received, that five minutes later I returned my entire purchase. I will never shop at this American eagle again. read more

I agree, customer service is extremely poor at this AEO store. I am very disappointed especially the cash register lady that was rude to us. I simply asked if they had this $10 off of $50 purchase coupon and she said no, then she asked her coworker if they did (why did she said no right away then asked someone else if she didn't even know?) and her coworker said they do not if its from retailmenot. I said to her, the coupon is from groupon and she said no again and stated they don't take coupons unless its from them. What does that even mean? I have the code that she can scan. I know for a fact, Ontario Mills has a coupon book too and some passport coupons. I don't understand why she felt so sure to say no when she isn't 100% sure of it? Obv she isn't certain because she had to ask after denying my coupon. I will try and see if I can pull her associate name or number as soon as I get the receipt from my boyfriend. This store needs to pay attention with customer service. I can tell I am not the only one having issues. Don't get me wrong, other associates were very helpful, kind, and nice. I work as an associate too and never in my life gave a nice customer attitude. She doesn't deserve to be in cash register or anywhere near customers. She should be in the back unboxing shipments if she can't manage to take good care of customers. This isn't just ruining our experience but ruining the quality of AEO store. read more

I wish I can give this place 0 stars or even negative! I love to shop at American Eagle, but at this location the customer service is non existent! They treated me horrible I wanted to exchange jean sizes, everything was going good until the manager came and very rudely told one of the employees not to allow an exchange transaction. I was trying to understand why she wasn't allowing it but the manager wouldn't speak to me she said she won't do it and she walked away. The employee ringing me up looked very concerned, but of course she couldn't do anything about it. After an hour of arguing and taking down the managers name to right a complaint, she finally called the employee and told her to allow the exchange. I literally spent an hour here trying to exchange brand new jeans that were to small to ones that fit. I don't know why she treated me so horribly but it honestly just made my whole day bad! So now I go to the location at Victoria Gardens and they are amazing and super nice there! read more