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American Countertop

2.7 (7 reviews)

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Ferguson Bath, Kitchen & Lighting Gallery

Ferguson Bath, Kitchen & Lighting Gallery

2.9(27 reviews)
2.9 mi•West Tampa
•$$$

The incorrect fixture was ordered by Ken, the designer at the Tampa location showroom on Willow,…read morefor the master bathroom project. I sent multiple emails requesting additional supplies, but unfortunately did not receive a response. I also attempted to contact him by phone, but my calls were not returned. Due to the lack of communication, I had to drive to the showroom several times to reach him in person, which is over a 45-minute drive for me. Eventually, I was able to obtain all of the materials needed for my projects. Overall, Ken did assist with selecting the fixtures for my projects, which is part of his role. However, improved communication, responsiveness, and a more welcoming customer service approach would greatly enhance the experience for future customers.

We just finished a master bath remodel job. We went to Ferguson's for a new bathtub, all the tub…read moreplumbing and all the plumbing for a new shower and two new sinks. All of the materials were delivered to our house within a day, or on the day we requested. Kenny was our salesperson and contact. He was well-informed and was very helpful. When we had an installation issue (the installer's fault), a call to Kenny got the issue resolved. (This included a late Friday at closing time email!) The showroom has a great selection at different price points, worth your time to visit and shop. Highly recommended for good service and selection. Ask for Kenny.

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Ferguson Bath, Kitchen & Lighting Gallery - Ferguson Home Signage

Ferguson Home Signage

Ferguson Bath, Kitchen & Lighting Gallery

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IKEA

IKEA

3.2(492 reviews)
0.5 mi
•$$

Love IKEA! It does get hectic on weekends and lines to checkout can be extremely long but I love…read morethe variety of stuff this place has. The prices are very fair. Some items are more "cheap" quality than others but overall, decent. I love the showrooms and being able to touch and experience what it actually feels like to be in that room. My son loved the kids section. He had fun running around and exploring the different rooms and playing with the display toys.

The kitchen designer got the order completely wrong. I ordered this kitchen in the store and…read moretrusted that the sales rep was ordering what I told him my need was. I drove 100+ miles and picked up my kitchen. After spending a few hours assembling the cabinets I realized that the cabinets were not the right size. 30" vs the 36" I had indicated that I needed. I was Not happy but decided to just deal with it and use what I was sold. When I went to install the cabinets on the wall I realized that the over the refrigerator cabinet was 24" deep instead of the 14" that I had requested to match the depth of the rest of the cabinets. This was a deal breaker for me as this cabinet door would not open due to it hitting the refrigerator hinges. I called customer service and spoke with someone that I could barely understand and explained the situation. When I was done explaining, the line was disconnected!!!. I started over and spoke to another person that was hard to understand with a dog barking in the background. This person set me up with an online appointment to resolve the problem. Six hours later I had the online appointment where the nice person that I could understand explained to me that they only designed kitchens and had no authority to resolve the situation. He then gave me a phone number to call to resolve the situation which was the same number that I had originally called. I called again and the individual I spoke to didnt seem to have enough knowledge about their product to help me. At this point I asked to return the cabinets. Ikea will pick up the cabinets in 9 DAYS. Then 5-6 business days later I will be refunded the money. So now I have to wait two more weeks to be able to reorder cabinets elsewhere because my money is tied up by this fiasco!

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IKEA

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S&W Kitchens - kitchen

S&W Kitchens

3.8(30 reviews)
5.1 mi•South Tampa
•$$$$
Certified professionals
Workmanship commitment

Our kitchen renovation started out a bit rocky with the original project manager and…read moresuperintendent. Communication was inconsistent, questions often went unanswered, and unfortunately some items were either ordered incorrectly or not ordered at all. We also had workmanship issues that we had to repeatedly point out during the process. That said, once Lacie stepped in, everything changed. Her attention to detail, exceptional communication, and genuine care for making sure the project was completed correctly and beautifully completely turned the experience around. She took the time to thoroughly review the work, address concerns, and ensure nothing was overlooked. By the end, our kitchen became exactly what we had hoped for. We also want to give special recognition to Chris, the cabinet installer, for his craftsmanship and professionalism, and Andre, the tile contractor, who truly saved the day by completely redoing the backsplash and making it look incredible. Because of Lacie's leadership and commitment to getting things right, we will absolutely be choosing S&W again for our upcoming bathroom renovations. Thank you for making sure our kitchen was finished the way it should have been from the start!

Great communication and follow up with sales person Lacie. Also crew was professional and very…read moreskilled. Highly recommend.

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S&W Kitchens - Kitchen

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Bath

American Countertop - kitchenandbath - Updated May 2026

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