Fantastic bank. I'm glad I chose Big Sky Western rather than a larger bank. Friendly, helpful…read moreemployees. Highly recommended.

Lots of issues here. I will start off by stating that I am pleased with my rates. I have 4 vehicle…read moreinsured and also have homeowners insurance. The staff at the Manhattan office have been much more helpful and friendly than those I've encountered at the Bozeman location. I will say that one male I spoke with at the Bozeman location was professional and friendly though. My first issue occurred when I needed to utilize roadside assistance on a Friday evening when keys were locked in one of my vehicles and that was a fiasco. The office was closed this late in the day so I had to call a number on the back of my card. They could not find I had coverage with State Farm and it took hours of me waiting in a blizzard in Bozeman to get the vehicle unlocked. I also had to pay 50 dollars which was later refunded back to me. Another issue is that we received a mystery refund of around 40 dollars. We then received a bill for this exact same amount. We contacted State Farm and "Employee 1" told us we did owe it but could not explain why we received a refund and they why they now wanted the money back. This went on for months. I texted her and told her to just take it from my payment method on file. She then charged me over 200 dollars for my fiancé's vehicle which he pays from a separate account... I complained and I felt she tried to blame me for the error, saying that's what she thought I wanted done even though I have texts stating otherwise. Finally, she said the 40 dollars wasn't owed. I still don't know how it took so long to figure this out. Lastly, "Employee 2" was extremely rude to me. I called to try to speak with someone competent about the 40 dollar amount and the erroneous charge to my account. She was trying to rush me off the phone and stated one of the vehicles had moved from 6 month payments to monthly (this wasn't even related to the issue I was calling about). I clarified with her on the call which vehicle and told her I hadn't approved that. I later followed up with her and Employee 1 in an email about this and Employee 2 stated she never told me that! I would like to see a bit more accountability on their end. They will say "oh, that person has been doing this for years and is very knowledgeable." Okay, then I expect a higher quality experience as a customer. At one point I asked someone at the Manhattan office if I could speak directly with Daniel regarding the 40 dollar refund/bill issue before it was resolved and they pretty much said no and that they'd have Employee 1 call me since she had been handling my account. This has been frustrating but no issues the last month or so.

I've been working with the Corbin agency for a while now, and they are always so nice and helpful…read more During our meetings, he's so friendly! If you're looking for life, auto, or home insurance, I recommend calling or visiting this office.

Poor customer service, poorly trained employees! Jennifer does not know how to do a wire transfer…read more Slow service.

The customer Service is fantastic. I've had two mortgages, 1 medium sized loan, as well as all my…read moresavings, checking and joint account through First Interstate for years. Their mortgage team is fantastic (Stephanie) and their account managers are all friendly and helpful. I often recommend to friends and family.

In all the decades we've had insurance we've only had to make one claim and that was for a broken…read morevehicle windshield. Otherwise, we've pay on time and in full and haven't needed to make a claim. In January during the extreme cold snap we had a pipe burst in our basement. There was a significant amount of flooding and some damage. Luckily, we caught the flooding shortly after the pipe burst and got a remediation company to come out at 7 AM that morning. The remediation company did an amazing job to get to the house quickly and stop the damage. Later that day we filed the claim with State Farm and told them who we had hired. They said we did the right thing and were happy to hear that we got such quick service to prevent further damage. It took three+ weeks for the remediation company to dry out the house and fix the issues. State Farm lowballed the remediation company's invoices and conveniently found a way to come up with an amount that they'd accept that was below our deductible. The claims adjuster was an arrogant prick who refused to negotiate with the remediation company and we ended up having to pay everything out of pocket. The issue is that the remediation company did everything we could have hoped for...they showed up before business hours on the morning of the flood and cleaned up the mess. The claims adjuster was so petty that he even objected to the remediation company's billing for emergency services prior to business hours, then objected to the fact that the company used drying equipment on a soaked rug, etc. There was no way I was going to not pay the remediation company for its work even though State Farm told us to not pay them. That's unethical in our minds. When we really needed the insurance company they basically stabbed us in the back.

Gus was great at answering the phone and helping me with my issue. He was pleasant and very helpful…read moreas well as knowledgeable. I have been very happy with the treatment I have received from this office.

Worst customer service I've had with State Farm. Agents are not efficient, office seems scrambled,…read moreno one knows who the person is who calls, addresses are input incorrectly and it's just a frustrating mess trying to get a policy there. Very, very bad service.

Not a good neighbor. After almost 20 years of bringing them my insurance business, I learned of a…read moreloyalty/longevity discount. When I asked about it, I was given a very cold response. It is clear they do not appreciate their good standing longterm clients.

My wife and I specifically went with Cornerstone due to the recommendation of our realtor, having…read moreknown the reputation of one of the lenders and wanting a local office to talk to if a problem arose. Loved them. . . Until our loan was sold just over two years later. Apparently a non-certified letter was sent, but between the holiday madness and junk mail, we never got the memo. Pretty unprofessional. Went to pay the mortgage online and it wouldn't take. Not sure what was going on so we called the Bozeman office. They didn't know our loan had been sold either. We try to be pretty loyal to our local community, but when it comes to money, there is no such thing as loyalty. Had we known our VA loan was going to be sold at any point, we'd have gone somewhere else. Graver and Shannon are great; Cornerstone, as a whole, is not.

If you are looking for a lender when buying real estate in the area, I can't recommend these people…read morehighly enough! In the past, when applying for a mortgage, I have felt so stressed out, felt overwhelmed by all the documents I had to submit, and felt like it was me against them. NOT the case with Cornerstone!!! Leslie Garner was my loan officer and she was beyond amazing. She was very knowledgeable, highly supportive, reassuring, professional and friendly. Katie managed all the logistics and was equally supportive, helpful and friendly. They work as a team at this office so if Leslie or Katie weren't available, others could step in and keep things moving seamlessly and fully knew my case. They were wonderful with their communication and made me feel like I was very valued. These people are amazing!!!

Terri Gillespie, an agent in this office, is exceptionally helpful and nice. Was able to increase…read moremy coverage and reduce my premium! And she did it really quickly and at a time when we were uncovered and needed it fast. COuldn't recommend her more!