After everything involved over the past six months, I want to sincerely thank Proper Insurance for…read moretheir professionalism, responsiveness, and patience throughout my claim. Dealing with a fire loss is never easy, Matthew made the process clear, fair, and manageable from start to finish. I consistently felt heard, supported, and well-informed, which meant a great deal during a very challenging time. Matthew's follow-through and attention to detail were outstanding, and it was genuinely a pleasure working with them. I'm very grateful for the assistance I received and would not hesitate to recommend Proper Insurance to anyone needing reliable, professional coverage and claims support. They truly made a difficult situation much easier to navigate.

I have to feel passionate about something in order to write a review about it, and that's why prior…read moreto now I've only written reviews about music, movies, hotels and restaurants. I never thought I could feel passionate about an insurance company until my recent experience with Proper Insurance. My wife and I have owned our home in San Diego, California since 1993, and we had our property insurance through Wananesa Insurance the entire time. But when we relocated to Mexico in February 2025, and decided to rent our home as a short term vacation rental, we had to find another insurance company because Wawanesa doesn't provide coverage for short term rentals. Our property manager referred us to Proper and I felt comfortable with them from the beginning. We were staying in our house in San Diego during the month of September, and the night before flying back to Mexico, I was sitting on our living room couch and felt a bump under the area rug. When I lifted up the rug I saw that one of the wooden floor boards was warping and coming up off the floor. I felt around for any dampness but it seemed dry, so I just chalked it up to an old board that was finally starting to warp. But then, the next morning, just as we were about to leave for the airport, I noticed another board coming up. Since I had a plane to catch I asked our property manager if he could contact a flooring company to come out and assess the situation. And by that time there were around twenty boards coming up. The flooring contractor thought that the damage was caused by a leak in the wall between our garage and living room, and that's when I knew that I had to contact Proper and most likely file a claim. The first person I spoke to in the claims department was a woman by the name of Campbell, who was incredibly nice and reassuring, while still being honest that coverage would depend on several factors, such as how long the leak was there and how quickly after discovering it we were filing our claim. Campbell told me that our claim would be assigned to an adjuster, who would be in contact with my by email. By the next day I received a detailed email from our claims adjuster, Dede Martin, who then followed it up with a personal phone call. And again, after speaking with Dede, I felt great and reassured, assuming that what I reported accurately panned out. Dede told me that a field adjuster would go out to the house and assess the damage, and I heard from that adjuster the very same day. A few days later Dede contacted me with the field adjuster's report and said that Proper would be covering all of the damages and repairs, less my twenty five hundred dollar deductible. But because the field adjuster's estimates were higher than what the flooring company and contractor who repaired the drywall quoted me I was actually fully compensated. I brought this to Dede's attention, and I believe her reply was that I still might end up incurring more expenses that haven't yet accounted for. Beyond reimbursing us for the repairs, Dede said that Proper would reimburse us for lost income from rental cancellations, and for any "potential" loss of income due to our rental listing being suspended until the repairs were completed. This "potential" loss of income would be based on our rental income for the same time period last year, but since we didn't list the house for rent until April of this year we didn't ask for any of that reimbursement. I requested Proper to deposit the insurance proceeds into my checking account with Chase Bank. However, because both mine and my wife's names are on title to our house we needed a joint checking account, which we didn't have. So I had Proper send the check to our daughter in San Diego, thinking she could sign the check over to herself and deposit it into her account. But the bank wouldn't accept it. I contacted Dede again, and explained my predicament and how desperate I was to get these funds into my bank account by direct deposit. As always, she was incredibly understanding and apologetic. But more importantly she reached out to Proper's accounting department and convinced them to make an exception and do a direct deposit into my account. They just needed an email from my wife saying that she was in agreement with this. In closing, my recent experience with Proper, and especially with Dede Martin has been exceptional! So much so that I'm now convinced that I can be as passionate about an insurance company as I am about music, movies, restaurants and hotels! I never would believed it!

Shopping for insurance -- especially with multiple vehicles, a home, a business, weird add-ons to…read moremy policies -- can be very difficult. The team at Bethany Lentz's office made me feel right at home and quickly took down my information and, to my surprise, gave me quotes right away on the phone and also made coverage recommendations I had never thought of before to help me save money. Samantha was AWESOME and super personable as we worked together to build a package of coverage that saves me money! She actually called me *just before they opened* to make sure I got good service. Honestly, who does this anymore? The 1-star reviewer here didn't get the assignment. "Horrible communication"? What? Did you actually speak to someone to resolve things when you first learned something might not be right? Like, it's your local insurance agent, not the IRS. It's crazy easy to call and get superior help anytime -- which is my personal and honest experience here. I can't wait to start my coverage with State Farm and can't thank Bethany and Samantha enough for their can-do attitudes, fantastic communication, and diligent work styles to help my family and I try to get the best insurance bang for our bucks. "Highly recommend, 10/10, would call again and have all my friends go here."

I am a small business owner, and I have been without insurance for a while just because I was…read morehonestly too scared to even know where to try. I called State Farm and I got an immediate pick up from Bethany Lentz. She really took time and interest in my business and their needs. I got to answer all my silly questions and Behtany had all the answers! Within the day she sent a full breakdown of my coverage and emailed back and forth with me pointing out all the things we talked about on the phone was in the breakdown. I really appreciate that she took so much time with me and also made me feel so at ease and heard. I cannot thank Bethany enough for her quick and speedy service, which left me truly impressed and satisfied!

This company has been fantastic. Had the perfect policy that fits our special situation for a…read morevacation/event rental. They were knowledgeable, helpful and great to work with.

Stephanie was amazing to work with and communicated with me clearly during every step of my filing…read moreprocess. I will be using Bloom Financial Group for all my future tax needs!

Stephanie helped me with some last-minute tax preparation, enabling me to file my return on time…read more The secure online portal that she employs is easy to use and facilitates the secure exchange of documentation. I recommend the tax services of Bloom Financial!

Working with Colleen Wood and Jennifer Kleinsasser is truly a gift. The Wood Team is committed,…read morededicated, and easy to work with. They are devoted to your success. They build a relationship first by listening, asking great questions and managing your expectations. I could not recommend them more highly. I am always impressed how they support the community at large as well. Thank you for your spirit of EXCELLENCE!

We've been with Sarah Skofield and her team for over 15 years, and we truly appreciate their…read moreexceptional care and personalized service. It's the thoughtful details--like leaving friendly reminders when our coverage needs attention--that really stand out. Most recently, Tanya followed up with a couple of voice messages and a text to help us stay current. In our busy lives, it's refreshing to work with such caring, attentive people who go the extra mile to keep everything running smoothly. Ian and Gigi Kellett

TRG Changed the Bond requirement twice in 3 months, forcing us to look for another solution,…read moredespite having a multiyear contract.

Excellent customer service experience along with considerably better pricing on our import bond. I…read morehad many questions which were answered quickly, as expected while I was still a prospective customer. AFTER I purchased the bond, the fast response continues. Highly recommended company. Brian Dubin, Operations Manager All Products Automotive, Inc. Chicago

I chose to use another company this year after having received additional tax bills due to some…read morecalculation errors in my returns both state and federal. Also received additional billing after letting them know I'd be moving on. Pet peave of mine is billing me 4 months later on my way out the door but I'm simply moving forward with another firm.

Doing your taxes is never fun. But I might dare say that Rudd & Company and their amazing CPA Randi…read moremade tax filing "fun" or at least less stressful for us! We had been to 2 other local businesses to try and file our taxes, both of these other businesses took 4 hours of our time (EACH!) and didn't give us any assurance that they were correct when they both came up with different numbers and wanted to charge an outrageous amount to file and they weren't even certified public accountants! Then we met with Randi, she answered our questions with accuracy and knowledge. She offered to take a look at our taxes and come up with some numbers. While all the other places told us we owed hundreds, she came back with figures showing we would get a return and not owe on our taxes. Her service was quick, professional and very detailed. I cannot say enough good things about what a great experience it was working with her and this firm. We were kept in the loop and communicated with regularly, very impressive! With that said, I highly recommend Randi with Rudd & Company as your CPA!