I wanted a local bank with no fee checking and a no fee easy access atm…read moreI got one of those things A bank that can not maintain its infrastructure is an unhealthy bank. I do not need a bank that can not fix the one and only ATM they have. If I have to go to a different bank to use the ATM I am changing banks - to a real full service bank - what a pain. Total let down

Worst customer service…read more I dread going in to be treated terribly by their angry, entitled staff. All their systems are antiquated.

Love my Credit Union Family! Even thru this pandemic Valley Credit Union took great care for myself…read moreand my family. Thank you

Valley Credit Union is absolutely the best in town! Hands down. Everybody is friendly, professional…read moreand they treat you like you're a member of the family. Thanks Kerby, Jaxson, and DJ!

makynna was so helpful and knowledgeable. she is so fast and detail oriented. i was a bit flustered…read morewith how a certain process worked but she was very understanding. please tell her i said thank you and let her know she is amazing !!!! best experience ive had at this location.

I was hacked a week ago and all my savings and checking disappeared. I was devastated!! When I went…read moreinto the bank very shook up I met with Austin Matthews. He spent so much time with me getting things worked on. Less than a week later Austin made sure all the funds were back in my accounts. I'm so grateful. I've always had help when I needed it from First security.

Today I went in and emptied out my safety deposit box which I've had there for years. Then I asked…read morefor the bank manager, Callie was her name. When we went to her office I told her I was closing my account with their bank at the end of the month and that I had emptied out my safety deposit box as I was closing it as well. I told her that one of her employees, I am assuming she is in "charge"of the vault, has treated me like a criminal EVERY time I deal with her. The latest was when I asked for 200.00 in dollar coins, which I save for my grandsons. After taking my I.D and walking away, I could see her on the phone. They never even asked me for my account number. After several minutes she returned, I asked her if there was a problem. she said no, but since Covid they have to be careful who they give change to! Covid! was 6 years ago!!!!! I asked where was my I.d? oh, sorry, it's over on the counter! I was livid! I decided to take my banking to a friendlier place! Fast forward to my interaction with Callie, she wasn't the least apologetic to me, and even less worried that I was closing my accounts! Believe me I will be telling everyone I know NOT to bank with them! Montana friendly? What a joke! Do not bank with them unless you want to feel, judged, like you are a criminal, and just disrespected!

First off, this company is not accredited by the Better Business Bureau (BBB), which means this…read moresmall bank doesn't have to demonstrate a commitment to resolving customer complaints or adhering to ethical standards. I was surprised to learn this, but my own experience confirmed that this company operates unethically. After reporting fraud on my debit card twice, the bank decided I no longer needed a debit card and refused to issue me a new one. To make matters worse, they don't allow you to purchase cryptocurrency with your debit card. Since crypto is the future, you'll need to bank elsewhere to handle these basic transactions.

This bank is the worst. Not deserving of even 1 star. Terrible customer service, not accomodating…read moreand impersonal. Stockman Bank is one thousand times better.

An absolute joke of a bank…read more.. We recently took out a loan with this company when purchasing our sprinter van build. My husband and I have no experience in loans or financing related to this type of business and we really were looking for guidance and competent lenders to get this loan done correctly. The loan contact we dealt with was named Katie. She offered to fund our loan but also offered to handle titling the vehicle for us. When we started our loan process, she seemed quite competent but as we started working on insurance timing and titling the vehicle, the ball was completely dropped. We later found out that Corporate (Tiffany) sent over paperwork to Katie to get titling done correctly and Katie per corporate, Katie did not follow up, did not sign the paperwork correctly, and hence when we came to pick up our vehicle, nothing was ready for us legally to get on the road. The excuse Karen, the apparent branch manager, gave us as to why things weren't done was that Katie was pregnant and on maternity leave for some of our loan process. It would make sense to me that when someone knows they will be gone on maternity leave that they would follow up or pass along any outstanding information or jobs that had yet to be completed to other coworkers. Maternity leave and pregnancy is not an excuse for why work was not done before maternity leave either. We were very disappointed by the lack of response and remorse on the business side of things when we came to pick up our van. We spent the first three days after getting the van either at the DMV, coordinating with corporate to send us paperwork that should have been in our hands prior to the vans completion, and speaking to very rude and incompetent staff trying to figure out where the ball was dropped. If a business drops the ball and apologizes then does things to make it right, I absolutely would go back to them. However, this bank did not do that. They not only dropped the ball, but they did not apologize. They made us feel like we did something wrong and we had to be the ones to sort it out. We have tried to contact them multiple times since October to ask about titling and loan fees with no follow up from Karen...again the apparent branch manager.... If you are looking for a bank to help you seamlessly take out a loan and make the process of getting a car, sprinter van, RV, etc. this is absolutely NOT the bank for you.

Do not use this bank. I have gone through RMCU for 11 years and finally closed my accounts. After…read moredealing with the incredibly rude branch manager, Shelly, in Belgrade due to the bank's faulty fraud system flagging on my card, leaving me unable to access my funds for two days, I decided I had finally had enough. Traveling out of state is a nightmare. They will restrict your debit card once you cross state lines. I had to resort to racking up my credit card because I could not access my bank account when out of state. If you buy online at an out of state store, they will flag it for fraud and restrict your accounts. If you try to deposit a check by mobile deposit, it says $2500 maximum, but you can really only deposit $1500, then they'll put it on a 3 day hold. They'll hold deposits on anything over $500 and it's incredibly inconvenient and frustrating. I changed my maiden name (in person at RMCU in Belgrade) to my married name last June in 2024 and just went in last week (Dec 2025) to have them tell me I never updated my information, then tried to blame their brand new system they had only recently started using. When closing my accounts, they shorted me $30, then didn't close my accounts. I didn't even bother telling them they shorted me as I was so relieved to finally be done with RMCU. But, I had to call two weeks later to have them closed because they failed to follow through, even though all paperwork was signed two weeks prior. The last branch manager (Shelly) in Belgrade, who has since left, was so incredibly rude and unprofessional I requested an apology letter and restricted her from accessing my accounts. If you want to feel secure in a financial institution, DO NOT USE RMCU. I cannot stress this enough. First Security Bank and has been the most incredible experience. They have had wonderful customer service from day one, incredible loan officers, 100% professional and FOLLOW THROUGH on everything with clear communication. I have never once worried any transactions will be put on an unnecessary multiple day hold or not having access to my accounts. Highly, HIGHLY, recommend First Security Bank.

I have been a customer of RMCU for over 20 years. Have utilized every service they offer except for…read morethe home loan. However, I've noticed a decline in their customer service. I recently paid off my car loan with them and have been waiting for the tittle to be sent to me. A month went by and no tittle so I called to inquire about it. The person answering the phone stated I had to contact the DMV because the credit union already submitted my paperwork to them. I said okay, thanks. The DMV in the state to which the vehicle is registered stated I needed to contact the credit union because it will come from them so I did. I called the credit union again almost a month after my first call and the person who answered the phone name is Becky had a very rude and almost like don't bother me attitude. She stated the folks from the loan department mailed me my title back in September, no notice of sending me this very important document was sent to me, or anything on their end. Needless to say I have not received my tittle. When I explained this to Becky her attitude again was like go kick rocks pretty much very carelessly she said, you will have to file a request with your DMV for a lost tittle. Unknown to Becky filing any paperwork with the DMV is a nightmare. I hope the next person who pays off a vehicle does not have to experience what I just did.

Excellent service with highly qualified and polite staff. Always a positive experienceread more

From the owner: Chuck Schwab started a stock brokerage company with a simple question: isn't there a better way?…read moreThat question led to the establishment of a new kind of investment firm - with a more contemporary approach to wealth management based on a set of core values and beliefs, not just profits and losses. These core beliefs have led to 40+ years of serving clients, innovating on their behalf, and developing brokerage products and financial services that put them - not us - first. At Schwab, we offer a wide range of wealth management services, personalized financial advising and retirement planning, and expert investment research, as well as a number of complimentary workshops covering everything from investing essentials to complex trading strategies. Brokerage Products: Not FDIC Insured - No Bank Guarantee - May Lose Value

This had to be the best banking experience I've had in years…read more I opened an account with Anna this afternoon. What a pleasant young woman. It was late in the day, and she took her time explaining my options and just chatting. I am visiting from California, and although I don't opt for big banks, I needed to establish myself with a bank that has branches through out the U.S. I felt as though I was in a hometown bank. When she and I were finished, the manager came over and introduced herself. Who does that anymore?! I walked out of there feeling as though I had just made two friends. Thank you Anna!

Incredible bank with incredible app. The team here is very alert and on their feet. They can fix…read moreany issues you have. I highly recommend using Wells Fargo in any state but the one in Bozeman is flawless honest with great people working there

We were looking to purchase a second home in Montana and needed a mortgage. The banks, as usual,…read morewere an inefficient nightmare. I saw the reviews on GoPrime and called... From the first call to the closing it was a great experience. This is what getting a mortgage should be. The customer service was excellent, the process was easy, and their online system was excellent. They were very responsive to answer any questions that I had and really helped us make this a reality. I would highly recommend using GoPrime for any lending needs. Caroline and team are amazing.

I can't recommend Caroline at Prime Mortgage Lending enough. My wife and I had a little bit more…read morecomplicated case for purchasing our first house and Caroline was super helpful. We both felt that she was working to get us the best loan for our needs. We also ended up shopping around midway through the process with Prime, only because we realized that we never even looked elsewhere. Well, Caroline was way better than the three local banks we checked with. She offered lower rates, better terms, and was more on top of her game than they were. If you're not checking with Caroline at Prime Mortgage Lending as part of your home buying process you're pretty much blowing it. The process couldn't have been better from start to finish for us!

I want to start this review off by saying my normal branches and Livingston, and I have established…read morerelationships with the staff there. Today I visited the branch on West Main, and was disappointed as I stood there for quite some time without anybody even acknowledging me, and there was multiple staff members behind the counter. I am updating my previous review, as I have a long-standing wonderful relationship with American bank, and the treatment I received there over the years has been superb! Also, my concerns were validated by the bank manager, and I feel heard and appreciated as a customer If you want a small town, feel with your bank, and wonderful treatment, head to American bank!

24 hour ATM inside out of the weather, good parking, easy to find right on the main drag.read more