We called The Rooter Company and were lucky to have Jesus come out…read more He was right on time, super professional, and easy to talk to. He explained everything clearly and made sure we understood what was going on. It ended up not being a serious plumbing issue (thankfully!), but what really stood out was how honest he was. No pressure, no upselling -- just straightforward answers. They've actually done drain line work for us in the past, and experiences like this are exactly why they continue to be our go-to plumber. It's hard to find a company you can consistently trust, and we really appreciate the quality of service and communication every time. Highly recommend -- and definitely ask for Jesus!

The good was the quality repair to the crushed pipes. Installed new pipe to the damaged areas. It…read morewas a big job. The crew was respectful, cleaned up each day after themselves. The main guy, Irving was a blessing. He was customer focused, kept the crew working. He was always concerned about how we were dealing with the chaos around the 3 holes in our house, the piles of dirt in our courtyard. Always asking how we're doing. True asset to any company. Now the BAD...The actual plumbing work took 8 days. That in itself was overwhelming. To accomplish this work, the crew pulled up a portion of the luxury vinyl in the master bedroom, dug a good size hole, did the same in the master closet and a third hole in the guest bathroom. We understood why this was necessary. When the new plumbing installation was complete (8 days), the contract stated they would make sure everything would be put back the way it was before they started. It literally took 22 days before my 3 rooms were back to the original condition. The subcontractor they sent out to put the flooring back was not qualified. The plumbing company filled the holes and poured "some" concrete. They did not level it, which should have been the restoration company making sure of before laying down the luxury vinyl. We had 4 1/2 boxes of new planks for them to use if needed. As it turned out the flooring company removed more planks and made the restoration much larger than it needed to be. Consequently there was not enough of our flooring. After several calls to find our replacement luxury vinyl it was determined it was discontinued and none to be found. The Rooter Company agreed to let us pick a replacement flooring that we would be happy with. Since we were not happy with quality of work their installer performed, they allowed us to find our own installer. We did appreciate The Rooter Company making the situation right to our satisfaction. Was the company good? Yes as far as the plumbing repairs. Did they follow through with fixing the affected area in our 3 rooms in a timely manner, NO! My recommendation is before starting any work, get in writing a start & end date of all repairs. Make sure the subcontractors they use know what they're doing. I tried calling the CEO of the Rooter Company, I believe his name was Mark, left a message, would like a call back. He never called. Not good customer service. And for that reason, I will not recommend this company. Based on my explanation of our experience, it's up for you to decide to use them or not.

Excellent!! On time, great attitude and great work!…read moreNo surprises... did what they said!

I received a letter from the water company requesting the installation of a backflow preventer. I…read moregot estimates from many plumbers, but the costs were too high or they couldn't do the job. Then, I found AAA Backflow and another company on Yelp that can handle both installation and testing. The other company didn't keep their appointments well and was hard to reach, but AAA Backflow was easy to communicate with, showed up on time, and sent a quote right away, which gave me confidence in them. The price was good, and they installed it right away, I highly recommend them!

R&R is the best. They've tested our commercial backflows for years. They do the job at a…read morereasonable price and quickly. Our system is a little complicated to get into since we have to keep the homeless people OUT, but R&R never complains. I LOVE working with them!

Always professional responsive and reasonable. Thank you for the great service in the past years…read more Richard(R&R)

I needed to complete my annual backflow test, and he responded promptly to my questions and quotes…read more I received several quotes that varied widely in price, and his was among the most affordable. Before even coming out, he took the initiative to follow up with the city to confirm whether I needed the backflow test and to verify which valve required testing. He arrived right on time as scheduled and was very professional throughout the process. He truly went above and beyond. He submitted all required documentation to the city and county and also provided me with a copy for my records. I highly recommend him.

We recently contacted Backdoor in an emergency inspection situation, and Ruben was very prompt and…read morehelpful in responding, and getting us scheduled quickly. Rare these days for such good service.

You know, a lot of places and services today are so worried about their reputation that they lose…read moresight of what I believe people want: real human interaction. Not enough effort is put into building an authentic relationship and it seems like people just do the minimum so that they can move on to the next transaction. Steve and his crew are regular people that treat others with kindness and respect not because they have to, but because that's who they are. They fixed a leaky pipe in my backyard without having to pull up my pavers and then they fixed a pipe in my front planter that solved low pressure on my drip lines. No fuss, no extra charges or unnecessary parts and labor. Steve's team obviously have deep knowledge and experience but what makes them so great is that they communicate clearly and are enjoyable to work with. Highly recommend them.

Pros: The guy who did the work knew what he was doing, did…read moreit efficiently, and had good advice. Cons: It took 2 weeks from when I submitted a request for a quote to get an appointment booked.

I highly recommend Hydro Backflow for Backflow Prevention Device testing. I received numerous…read morequotes as high a $270 but Hydro did it for $65 as quoted. They came within the window and the testing was done promptly. They turned in the original form to the City of Santa Monica for me. Amazing service!!

Respond and arrive pretty quickly, fair pricing to fix my leaking backflow pipe. Will call them…read moreagain for future annual tests etc

After receiving a woefully poorly constructed letter in the mail from my city that required…read moremandatory backflow repairs, I reached out to a number of vendors to help with my backflow repair. Some didn't respond, others couldn't do the services, others still only did commercial products. Pro Backflow on the other hand was responsive, offered reasonable prices, and ample availability. During my appointment, I found the service tech offered a good explanation of what he did and offered to file the paperwork for me with the city. My only two points of improvement is the service technician started the work on my house without even knocking on the door or meeting me. I just started hearing drilling. At best, it didn't matter, at worst, it could have been the wrong house! Second, I never hear back for days after the service tech left. I had to reach out to offer my final payment and figure out if they filed my paperwork. Overall good, but Pro Backflow can clean up the edges a bit.

Jaime was extremely quick to answer my questions! We set up a time and spoke before hand what he…read morewas going to do. Our Backflow was over 20 years old and had its days. And we had our shut off to our house replaced, including the valve. 28 years this shut off always hit the house to shut off. Jaime reversed it and now it's simple. Waited too long to change that out!! Jaime is a Professional and knows 100% all that he does! Could not ask for a better Professional and a job that was so expertly done!!! He also works on his jobs like it was his property, he takes pride in his work you can tell!!! Would always call on Jaime for any of these needs!!! Overall - EXCELLENT!!! TRUSTWORTHY!!!

Fast and friendly service with prompt timing. He was go beyond regular service by advising…read morepotential problem. I will definitely request his service again.

Our backflow annual testing failed and was told that we need to replace our WATT 1.5" backflow…read moreunit. Decided to get another opinion and saw the great 5 star reviews for Titan Backflow Testing & Repair. Van responded right away and after he was done with a few jobs in HB, we met and talk for a bit and just from that I felt a good vibe. I had to step out and Van text me pictures of parts he took apart and did a thorough cleaning. The annual backflow testing passed. I'm glad I contacted Titan Backflow and super happy Van took care of business with the same price he quoted which was very very reasonable. He saved us from a costly replacement. He earned my trust and I will recommend to friends and families. Definitely going to him for our annual testing from now on. Much Thanks!