1. Sara's Best Plumbing

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Los Alamitos, CA

Sara's Best Plumbing

4.9 (135 reviews)
Open • Open 24 hours

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Response time

10 minutes

Response rate

100%

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Gary L.

During their last visit, it was suggested that we address our aging toilet with a newer model to avoid repeat service calls. I should have listened because five months later, Sara's Plumbing was back out to assist us once again. Within hours of calling, an appointment was scheduled and Jack came to our home. He resolved the immediate issue and provided the same recommendation; upgrading to a newer toilet. He walked us through a couple of options they had internally and provided a quote. The following day, we decided to purchase two Kohler toilets, as our second bathroom was beginning to show similar issues. We scheduled another appointment, and within a day, Chester was at our home installing both toilets. Over the past six months, I've had three different plumbers to my home and have spoken to a couple people at Sara's Plumbing office. Every single interaction has been outstanding. Everyone is genuinely kind, professional, and delivers next-level customer service. It's clear this company values its people; you can truly sense that employees enjoy where they work, and that shows in the quality of service provided. I trust this company wholeheartedly and have another project planned with Sara's plumbing soon. I'm confident the same level of professionalism and care will continue! Jessica, Cassie, Jack, and Chester--thank you for NO plumbers crack, excellent service and helpful suggestions along the way!

Secret A.

had an outstanding experience with Chester from Sarah's Plumbing. He took his time to do everything meticulously and by the book, ensuring that there were no future leaks. He replaced and repaired my sink with incredible attention to detail, and it was truly impressive to watch. Chester never felt rushed, maintained a clean workspace, and even cleaned up the bathroom thoroughly afterward. Highly recommend his work!

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Reviews are largely positive. People consistently mention the professional and courteous staff, prompt and efficient service, and clear and proactive communication.

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2 months ago

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Sara M.

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4 months ago

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Sara M.

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6 days ago

I had a difficult clog and they were able to unclog it. Techs were polite and arrived on time.

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Sara M.

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3 months ago

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Sara M.

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2 months ago

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Sara M.

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2 months ago

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Sara M.

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18 days ago

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Sara M.

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11 months ago

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Sara M.

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1 month ago

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Sara M.

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8 months ago

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Sara M.

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9 months ago

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4 months ago

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1 year ago

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3 months ago

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Sara M.

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4 months ago

Service was scheduled promptly and the professional was kind and helpful. Quote was very reasonable.

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4 months ago

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Sara M.

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1 year ago

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Sara M.

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2 months ago

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6 months ago

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6 months ago

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2 months ago

Service was fast, can't the same day. Plumber was nice and professional. Good experience overall

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11 months ago

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3 months ago

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5 months ago

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5 months ago

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6 months ago

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2 months ago

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8 months ago

Did it a thorough and awesome job on my house? Everything works well. I will definitely be using them in the future if the needs come up.

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1 year ago

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1 year ago

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1 year ago

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1 year ago

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6 months ago

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1 year ago

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8 months ago

Nick came out same day to fix our problem sink drains. He got them fixed really fast & was a pleasure to work with!

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Sara M.

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7 months ago

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Sara M.

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8 months ago

Easy communication and the plumber showed up on time and was very kind. I would definitely use their services again.

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10 months ago

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9 months ago

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1 year ago

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Page 1 of 4

Ask the Community - Sara's Best Plumbing

Review Highlights - Sara's Best Plumbing

“Chester never felt rushed, maintained a clean workspace, and even cleaned up the bathroom thoroughly afterward.”

Mentioned in 12 reviews

Read more highlights

Ionfaucet - Accessories.

Ionfaucet

(7 reviews)

Amazing customer service from Katrese and Dylan!…read more This place is really great. They have everything you need for your machine and and all other accessories for your KANGEN Water. I was just in there this week to purchase some bottles and gallons for myself and some friends. Katrese was at the desk and answering all of my questions. She had great energy and was very kind, patient, and helpful. Dylan came out and assisted Katrese in packaging my items and even looked for a box to put my items in and carried the box out for me. He was really kind and willing to help. Thanks guys! Your positive and kind energies made my day. I really

Thank you for your response. Unfortunately, it still fails to address the central issue that led me…read moreto hire IonFaucet in the first place. My complaint was never about whether filters were replaced or whether water flowed through the machine. My complaint was that the water tasted bad, which has been an ongoing issue for years. Nowhere in your response do you explain whether your technician actually verified that the original problem had been resolved. At no point did he ask me to taste the water with him, nor did he independently evaluate whether the water tasted normal after completing the service. Replacing filters is only one part of servicing a filtration system. Confirming that the customer's original complaint has been corrected is equally important. If I bring my car to a mechanic because the brakes are making noise, I don't simply expect new parts to be installed. I expect the mechanic to test-drive the vehicle to confirm the problem has been fixed. The same principle applies here. You also state that I failed to disclose that the system had been disconnected for several months. Even if that were true, it does not change your responsibility to verify that the water quality issue I hired you to resolve had actually been corrected before leaving my home. You mention that I voluntarily tipped your technician. I did. He spent a considerable amount of time at my home, and I appreciated his effort. A gratuity is a reflection of courtesy toward the technician--it is not confirmation that the service successfully resolved my problem. You also state that this is the first complaint. That is simply inaccurate. I have experienced poor-tasting water with this system for years, and this was not the first time I sought assistance regarding this issue. My review reflects a long-standing pattern, not a single isolated incident. Finally, your response spends considerable time discussing pricing, installation charges, and the timing of my review. None of those points address the fundamental issue: the water began tasting bad again almost immediately after spending over $780 on service. The purpose of hiring a professional service company is not merely to replace filters; it is to diagnose the customer's complaint, verify that the system is functioning properly, and ensure the problem has actually been resolved before the technician leaves. That did not happen in my case, which is why I stand by my review. Thank you for your response. However, it does not address the central issue of my complaint. My complaint has never been that the technician was courteous or that the system produced water immediately after the service. My complaint is that I paid over $750 to resolve an ongoing problem--poor-tasting water--and the water continued to taste bad almost immediately after the service was completed. You acknowledge that your technician was unable to verify whether the repair actually resolved the problem because the reverse osmosis tank required time to refill. That is precisely my concern. A repair should be confirmed to have corrected the customer's complaint. If verification could not be performed during the appointment, then a follow-up should have been scheduled to ensure the system was functioning properly. This is especially important because this was not the first time I reported poor water quality. I have experienced issues with this system for approximately three years and have repeatedly sought assistance. Your response makes this appear to be an isolated complaint, when in reality it has been an ongoing issue. Rather than addressing whether the filtration system was actually producing clean, good-tasting water, your response focuses on my decision to leave a review. Consumers have every right to share their experiences, particularly after paying a substantial amount for a repair that did not resolve the original problem. My comparison to an automotive repair remains valid. Regardless of the industry, when a customer pays for a repair, the expectation is that the original complaint has been resolved. If immediate verification is impossible due to the nature of the equipment, then the responsibility falls on the service provider to establish a reasonable process for confirming the repair afterward--not on the customer to discover that the problem still exists. I appreciate your offer of a refund. However, my review accurately reflects my experience: I paid a significant amount of money, the original problem was not resolved, and no verification was performed to confirm that the repair actually fixed the issue. I believe prospective customers deserve to know that. Given that the issue has persisted for years without resolution, I will gladly accept a full refund and request that your equipment be removed from my home as soon as possible.

Sara's Best Plumbing - plumbing - Updated October 2026

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