1. American Alarm Systems

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Anaheim, CA

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American Alarm Systems

5.0 (1 review)

Services - American Alarm Systems

Security system installation

Security system repair

Security monitoring services

American Alarm Systems Photos

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3 years ago

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Smartology

Smartology

(58 reviews)

They are the best. We had some issues with a home NAS storage system, and it ended up taking almost…read morea year to get the system hardware replaced, through no fault of theirs. Once the hardware was finally ready, they came out with no questions asked and corrected the install. They worked hard, respected our home, cleaned everything up, and provided amazing customer service from start to finish. I highly recommend them.

I called last Friday to get a technician to come out today, Monday, to activate my ethernet port…read morehere at home. I had a 1:30 pm appointment. I figure things happen and take time so I didn't call until 2:30 pm or so to check on where the technician was. I was told that my job had "not been added to the schedule" but they would see when a tech could be there. I was then told 3:45-4:00pm. No one arrived. I called at 4:15 pm and was told they were 25 minutes away. I called at 5:01 and the voicemail said the office was CLOSED and here it is 5:15 and no one EVER ARRIVED. I realize compared to other jobs this company has, my job was small and not worth a lot of money. However, the measure of a great business is to treat small customers as well as your big customers. If you don't show up when scheduled, fail to add a job to your schedule, and keep lying to your customer about the arrival time of your tech who NEVER shows up at all...why would I trust this company with my larger corporate work? How you treat people matters, whether the job is big or small. This was unacceptable today and I did not appreciate that I had to keep calling YOUR business to find out what was going on, what happened to the tech, etc. Why aren't YOUR people communicating with customers? Why didn't anyone apologize? Why didn't anyone call before close of business to say, "Hey, we're not coming!" I was extremely unhappy because no one cared that I had taken time off work to meet the tech and no one cared enough to even CALL me and let me know what was going on. You guys dropped the ball big time here and were incredibly thoughtless and rude. Update: They just arrived at 5:36 pm. The techs themselves were GREAT and were able to do the work and complete the job. However, I wanted someone to know about the lack of transparency and communication today as it was very upsetting to me. The quality of work and the people you hired to do the actual technical job were terrific, knowledgeable and qualified. I realized it was not THEIR fault today, but I think it's important for people to know about the communication problems. I updated my review from 1 star to 3 because of the actual techs and their skills.

Security Eco

Security Eco

(181 reviews)

This is the second system we had Security Eco put in our home. The first was years ago and our…read moremonitor finally went out. After losing all contact and information with their company I went to yelp to try to find a security company to install a system, I called their number and Elihu remembered me and asked is this Lucy? OMG!!! WOW!!! I found them! Well Elihu came out to our home again and gave us a GREAT system and price this time more upgraded and more features. During install we did have a failure of communication regarding one camera being placed in the wrong spot, after the job was done I noticed it and I told them that this was the wrong spot and they were more than gracious to place it where I wanted and needed it after the whole job was done and spending more than 8 hours working they still went out of their way to place the camera where I had asked them to without it being a problem. Thank you so very much for being here for us AGAIN! Anyone looking for a great security camera system look NO further Elihu and his crew are great and they do a great job!

Elihu and his team are completely professional and extremely hardworking. We needed a serious…read moreupgrade to our home security system and Security Eco stepped up 1st to the job. They conducted an in-home assessment and quoted a price within hours. Unknown to Elihu, I did some serious AI analysis on his proposal and the equipment and labor charges were better than fair. When his guys showed up on time yesterday, they worked extra hours to finish the job before sundown and ran me through a compete tutorial on the system. Moreover, they were happy to make camera adjustments to meet my satisfaction even when that meant extra time high up on ladders and in the attic in almost 100 degree heat! All I can say is I'm thrilled with the job they performed and I fully recommend them!

American Alarm Systems - contractors - Updated October 2026

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