AA is my favorite airline out of here. Its always seamless and efficient.. if there's a delay it's for a short period of time but they rarely have delays when i travel with them. I love how 90% of the time they offer free checked bags. You find out when you go to the kiosk to print your boarding pass. The waiting area is always clean. Gate agents are the best and most pleasant among their competitors. Its easier to track my bags and they never lost my luggage. Plus they have the best snacks. read more

If you asked me to rate American Airlines on my flight to Texas, I probably would have given them 4.5 out of 5 points. Everything went smoothly, the flight left on time, and aside from the extra costs for luggage and my window seat...I wouldn't say a word. But, our return flight was like the movie,Scream! The flight was 2 hours late. It takes about 30-40 minutes to board the plane. Then, you hear those dreaded words " We have discovered a mechanical issue!" They tried to fix it as we sat on the plane. But, then we hear," Sorry, folks but we have to get everyone off the plane!" We deplaned and were waiting for the plane to be fixed. The time was ticking away. When, we were Reboarded on the flight, we were already 3 hours behind. To end on a positive note, the staff at the airport and the stewardesses on the plane were great and the flight itself was pretty smooth! And, I am really happy that they took the time and attention to make sure the plane was safe and that it was mechanically in good condition. So, all's well that ends well. read more

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Flight got delayed for 4+ hours, I tried booking a another flight for next day. Unfortunately They couldn't help me. Nor give any compensation. Costumer service is horrible . read more

My ticket number is 0012256594285....I was over charged at baggage check in by a extremely rude older Black woman, possible African. She intentionally kept her voice so low in a very loud airport, she argued with me about the cost of back check.. She told me that the over charges was because someone had to get paid for putting all the bags behind her on the belt. She walked away from me while I was speaking to her. Most of the people that work for you are short and rude when dealing with customers. The planes landing was very rough and frightening. I will never fly American airlines again...I gave them 2 chances and understand now why they are lowest rated Airlines in the world. Never again! I tried Southwest they are ok...Delta was the best so far. I travel a lot for my work and I will never fly American airlines again! read more

Their tickets cost more than most people earn in a couple days of work, unless you buy the "Basic Economy" tickets, in which case they make you agree that you can't reschedule or get a refund of any kind, and if siding happens and you call customer service, they'll just tell you you knew what you were getting into. read more

I typically fly in/out of DCA because AA has a much larger presence there, but occasionally I need to take a route that's best made available in and out of IAD and when I do the AA staff is helpful and friendly. They use B terminal, which has all the amenities you'd need. We always appreciate American Airlines, regardless of which airport we are using to take them! read more

Every time we fly American, we are delayed or canceled. Now awaiting to board, but delayed again because they are missing one flight crew, who is late. Hope to make our connecting flight. American is the absolute worst! read more

I took an evening flight from IAD to LAX, and I just wanted to say thank you so much to the staff and flight crew on my flight! I was nursing a foot injury and had been hobbling my way through the airport security and gate. I needed to ice my foot during the flight, so when I asked one of the flight attendants for a bag of ice for my foot, she was so helpful in providing a LOT of ice for me and in plastic bag so it wouldn't leak! Thank you so much - I truly appreciated the care from the team. For the flight overall, it was a pretty smooth ride. We flew in a 737 that has Wi-Fi entertainment system so that you could watch the free entertainment (movies, TVs, games) on your own phone/tablet/laptop instead of individual screens on the seat backs. The plane interior was brand new with nice new taupe leather seats. The bathroom was pretty standard. The flight was long but the staff and crew were friendly and helpful the entire time. It was definitely one of my better domestic flight experiences! read more

I have officially had my worst flight experience with American Airlines. The day started with arriving at the airport promptly on time checking our bags and making our way through TSA as normal. When we arrived at our gate we were told our plane was having mechanical issues and they were waiting for a mechanic to come fix the problem and were advised our flight was going to be delayed indefinitely. Within 10 minutes we were advised the plane had a hydraulic leak, needed brakes replaced and a tire replaced and we were waiting for the parts to arrive from either Tampa or Charlotte which would be a few hours. Finally, American airlines employee announced this flight is CANCELLED. She advised all of us to leave the concourse and go to the American airlines desk to be assisted with getting on another flight because there were not enough people at the gate to help all 130+ passengers. Once a crowd of us arrived at the American airlines desk there was not a single employee to assist any of us. Finally, a guy showed up and told all of us our flight is NOT canceled and to go back to our gate. He insisted that we were just delayed and we were told wrong. So once again, a crowd of us went back through TSA where all the TSA officers were incredibly rude and irritated as if they were the ones being inconvenienced. When we got back to the gate there was an updated flight time to reflect the delay but the employee yet again got on the intercom and said this flight will more than likely not be leaving the airport and to try and get on another flight. A line then formed at gate desk with everyone trying to get their checked bags placed on their updated flight in the chance this flight actually becomes cancelled. When I finally got to the end of the line we were met with "I don't know anything" for every question we asked. We heard other passengers were getting vouchers so I asked the employee if I was eligible for a voucher where she told me no so I told her other passengers had received them and then I magically was given one for $12 that can only be used at 2 very small restaurants at the airport. My group went to find something to eat and when we arrived back at our gate to board our flight, we were advised over the loud speaker they were going to board a Dallas flight before ours, which again delayed our flight again. Mind you, Dallas flights had no issues all day and many boarded and departed during the time we were sitting at the airport. We finally boarded our flight and landed in Charlotte at approximately 11pm and our connecting flight was boarding and scheduled to depart at 11:26. Once landed we sat on the tarmac for about 20 minutes. We de-planned and had to SPRINT to our next gate and thank god the pilot of our connecting flight was so great, he personally waited for us in the gate as we were the last 4 people they were waiting on. Once seated a friend I was traveling with began having an asthma attack and the couple next to her were trying to get an inhaler from their overhead bin when a flight attendant come over and slammed the bin shut and telling them they need to sit down... meanwhile my friend was struggling to breath. She finally got an inhaler from a fellow passenger and the flight was able to depart. Once we landed in Virginia we were advised through the American airlines app that our luggage did not make it to our final destination and we'd have to get it at a later date. This was the worst overall travel experienced I have ever had to endure and American airlines did not handle any of these situations appropriately. They displayed no common courtesy, professionalism or compassion EXCEPT for that one pilot who represented American Airlines well. read more

They are similar to other American carriers, in that they charge you for everything other than air to breathe. Such is the travesty of modern day travel! read more

American Airlines is the worst! Had flight today from MIA to NY city. We end up departing late because some seat in the plane was broken, so the kicked out one passenger ( he was pissed!!) so thats why we were late for our arrival time in NY city, and airport was overwhelmed with flights. So we were cruising around and waiting for some window to open up to land. No luck! So we went to Washington! Great! Thats exactly where i wanted to spend Friday night! I bet that guys who was kicked out in miami is in New York now... Haha The most ironic part is i don't know why the hell I'm still fling American Airlines?! Because they have the most flights in US. It's like living back in USSR- so shitty, but you cant do anything, you just have to deal with it. read more

American Airlines - Stuck in airplane.... Was flying from Miami to NY. Sitting in Washington. Waiting to fly to NY! Again - Airlines Near Me - Dulles, Virginia

No complaints with my American Airlines flight experience from Dulles Airport to Miami, FL. Paid a little extra to sit in close proximity to family members I was traveling with. American Airlines provided an assistant to help get a wheelchaired family member from the departure check-in all the way to the gate and assist us along the way with our luggage for check-in, through security, travel via the train and directly to the gate. It made things so much easier for us with extra carry-on luggage and really helped the whole process. American took extra care of us and allowed for early boarding with our handicapped family member. After the challenges of just getting to the gate with two additional family members, 5 pieces of carry-on luggage and hectic and busy security, the flight itself was easy. Though almost full, it was a short 2.5 hour flight, within minimal but efficient beverage service. Haven't traveled on American Airlines prior to this flight in many years, but they have restored confidence in my using the airline for future travel. Recommend checking them out, especially if you are flying from Dulles Airport. read more

Every time checked baggage takes an hour to get to the carousel. It's EXTREMELY aggravating.

Such poor service and bad behaviors by flight attendants including racial comments I would not recommend this airline to anyone read more

I've never rated an airline before, but my fiancé and I have vowed to never fly American Airlines again, if we can help it. There's always something wrong with an airline, but we found several things wrong with our recent experience with this airline when we flew out of and into Dulles on our round-trip flights to/from LAX. Here is a list of things that went wrong / we generally did not like: 1.) On our flight to LA, I was asleep and my fiancé ordered coffee and a flight attendant spilled hot coffee all over my back! I woke up with a jolt and screamed out of fright. She made no attempt to apologize and she kept saying "I have no idea how that happened." Well, you had a hot coffee mug and you held it over a sleeping passenger and spilled coffee on them. That's what happened. She should not be holding the coffee mug over a passenger in any case, especially not when pouring said coffee. It stained my cardigan and my back burned for a while. 2.) On our red eye flight back to DC, my fiancé and I were really dehydrated (since they only brought the beverage cart around once) and he went back to the flight attendant area to ask for water, but the curtain was closed and my fiancé said he thought the flight attendant was sleeping. I went back there a few minutes later to ask for water and knocked and the flight attendant got off her cell phone and looked annoyed that I somehow disturbed her while she was supposed to be working! She gave me 2 cups of water grudgingly and with an awful attitude. 3.) We generally hated the very cramped conditions and the laughably scant leg room. It felt a lot tighter than most flights we have been on. 4.) No personalized tvs. The main tvs played one movie (and nothing else) during our entire 6 hour flight and it didn't play at all during our flight back. 5.) The pilot barely communicated with passengers. When we touched the ground in DC, we were really surprised because no announcement had been made that we would be landing soon. 6.) We weren't given seats next to each other on either of our flights during our round-trip. We had to ask others to switch (which they kindly did). That hasn't happened on our other flights taken together. Overall, terrible airline. I doubt we would fly with them again, unless the tickets were significantly less expensive than the next flight option. read more

Had good flight going from dulles to san diego but coming back on red eye was pretty bad. Was on time but 1 of the rudest stewardesses ive ever had. Very cramped uncomfortable seating Applied for frequent flyer mastercard. Now may change my mind read more

I've flown with American since 2018, its not that good and not bad. I had 2 major delays both to JFK which was awkward. The first one Was From LAX to JFK And I had to wait the entire night until the flight boarded! And that plane was sitting on the ground for 6 hours! And even it was a mechanical issue! The next was recently. This was a flight from MIA to JFK. AGAIN FOR A MECHANICAL ISSUE WHEN THE PLANE WAS ON THE GROUND FOR 5 HOURS! I can VERY little understand because the plane came from Heathrow, London. To wrap this up, Great crew, Bad Ground and mechanical crew. read more

It's cold!!!! Turn on the heat . Smooth ride this morning . Flyt attendants saved me with coffee , help thru the 3 hrs flyt .. Good service today and the flyt was on time read more

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Took a flight to my hometown on St. Patrick's day late evening. The check-in line was very empty, so getting in was very fast and the lady at the front was very nice. Smooth flight to DFW Airport and the 737 plane looked and felt luxurious as an Economy Plus passenger. Our flight attendants were professional and made sure everyone was doing alright. Not a bad flight nor did I deal with any delays. read more

They are rarely ever on time and if they are they hold you at the gate because they didn't estimate their arrival to the gate correctly. Example flight 303 on Feb 8th. read more

I think American takes over as my number one domestic carrier. I used American Airlines to fly from IAD-LAX. They had amazing service. The food was good and the planes I flew on were brand new. Much much better then United airlines or delta. read more

American Airlines - Nice TVs in first class - Airlines Near Me - Dulles, Virginia

Where is Crandall when we need him? OMG, the customer service of AA cannot sink any lower can it? Dealing with them is like living in an Ayn Rand novel...hours, HOURS ON HOLD, involuntary rebooking to really terrible flights again and again. They suck. And they used to be the very best! They used to be THE STANDARD by which all others were judged. What happened? Who is John Galt? Bottom line, I'm shorting AA. As an entity dependent on volitional participation by customers, they are anachronisms, dinosaurs. Hello Delta? Can I fly with you? Hello Southwest? Love your good natured efficiency. read more

Thank you John (Gate 71) - IAD. I had to send this positive shout out to American Airlines after a complete debacle in dealing with United Airlines on Saturday, 8 March. John helped us to get on an earlier flight from IAD to Dallas - thus getting us into Austin, TX only 4 hours later then originally scheduled. Again, John thanks for taking a couple of minutes to work thru our flight itinerary - it made a huge difference. read more

The best airplane ride in economy ever!! Decent leg room. Drinks and snacks were offered twice in this 5 hour flight. Complimentary earbuds were offered. The flight attendants were two old ladies who were Amazingly sweet and polite. You do not get your own screen but there's free movies on your phone with the app. The landing was smooth. read more

Can someone of authority please let me know what your baggage policy is for regional flights on American Eagle? On my flight from IAD to Pensacola, we were told that we had to check our carry on bags due to a new policy by American. There were plenty of spaces to put bags however we spoke directly to the pilot of flight 5031 and he said that this was the policy. This places customers in jeopardy of missing their connecting flights by having to wait until your bag is delivered plane side. Both the flight attendant and pilot was very courteous so that was not the issue. If this is the way of the future for American flights then I must say that I will not be a customer. read more

Simply ... the worst 28 segments with them out of DCA this year and only 4 of those flights were not cancelled or delayed. And nope it was not due to weather folks. Reasons for my delays and cancellations have included: the pilot being arrested, the pilot not showing up for work, the crew not showing up for work, mechanical delays (every other flight I kid you not), lack of staff for the flight altogether, overbooked flights, flights being overweight (how are you overweight before we even board?)... and the list goes on and on. The sad thing is they have no incentive to improve service because they have a monopoly on the skies. Literally almost every airport in a small town they are the only option you have. Also the government bailed them out and they are still repaying their debt so they get exclusive rights to ensure that debt is replayed. A hot mess of an airline and a terrible business. Fingers crossed that they go under and someone with good service buys them out and restructures them so they actually serve their customers read more

HORRIBLE. This airline is complete trash and the workers here will not help you they are useless and liars trying to get more money out of you. Once my sister and I had arrived they mentioned we were too late to board the plane but he did not forget to mention if we pay an extra $75 he will get us in. You are better off with united airlines honestly, if I could I would rate this airline a ZERO. read more

Lie about costs when using miles. Not enough people working the desk/check in area so you don't receive assistance The sell credit cards and other items during flight like you are in some bazaar. Overall, they are on par with Spirit airlines. read more

Ground staff overtly lied about availability of overhead space. Same happened on other flight leg. Rare to see transparent falsehood as a standard corporate policy at a US airline, but so it is going at American. read more

Worst experience ever with an airline. Do NOT believe a word they say. Bought two first class tickets on a direct flight only to have it changed to a connecting flight, and later found out that they don't even offer the direct flight. Total SCAM. First class is barely bigger than coach and the first rows don't even have a stow area or tray. Purchased two tickets and my assists couldn't make the flight. Had another colleague on the same flight, but they told my colleague he couldn't use it even though he had a ticket on the same plane. They told him he couldn't pay an upgrade fee either. Then, got on the plane and they moved someone else into the seat (not someone on standby). I showed them the boarding pass and my receipt showing I paid for the seat, and they still said no. To boot, they boarded the entire plane and once everyone was on, they informed us that there had been an issue from the prior evening that they knew about and that we would all need to sit and wait. Will NEVER fly American Airlines again!! read more

American Airlines lost my keys From my bag now I have to pay for it. I will never fly American Airlines

I have flown American over the holiday season 4 times and they have lost my luggage each time. These flights are direct and they simply aren't loading them and blaming TSA checks. I never experience any of these baggage issues with other airlines. I want a voucher or refund on my baggage charges. read more

They simply do not care about me or you. They are delayed, no apologies;m. Your bag takes an hour, you are lucky your bag made it. After I use up my business bookings, I will try alternatives. read more

Worst airline. Everything from delays, customer service, staff, planes. Gave them a second chance and they didn't fail to disappoint me. Flew American twice, spent 8 hours in the airport each time bc of their "technical problems". Don't notify their customers until 30 min before. Avoid if at all possible. Not worth it. Never worth it. read more

HORRIBLE SERVICE AND STOLEN BELONGINGS To Whom It May Concern: My name is Ashley Thomas - Gaither and I recently traveled with your airline with my family (Jason Thomas, Shena Thomas, Kaukulkahn Gaither and Kelly Jackson) a party of 5, for my brother's birthday. We were set to travel to Cancun on Saturday August 22, departing out of DCA on flight AA1359 with service to ORD then a connecting flight from ORD to CUN on flight AA1503. Upon arrival we were notified via an automated phone call that flight AA1359 would be delayed and due to the delay we would be unable to make the connecting flight AA1503. Upon receiving news about the change to our travel plans we proceeded to check in again at the service counter. When checking in at the American Airlines counter the flight attendant notified us, that due to the delay, we now have an additional connecting flight in between our final destination. This is where things became troublesome. The flight reservations were booked separately as a party of 4 (Record Locator TYNYJR) and a party of 1 (record locator VREBYV). The airline rebooked our flights and separated the parties; all of us were set to fly from DCA to ORD on the same flight but from ORD, 4 of us were rebooked to fly from ORD to CLT and CLT to CUN and our remaining family member (Kelly Jackson) was rebooked to fly from ORD to MIA flight AA1407 and MIA to CUN flight AA2492 and arriving 2.5 hours later than everybody. We didn't want our family member traveling alone to a foreign country and began the process to change her flight to ours. The attendant informed us would need talk to the gate attendant, as they have more information regarding the flights' seats and would be able to assist in changing our single family member to travel the on the same flights. After we made it through security we discovered the gate was changed. So we then rushed to the gate to speak with the American Airlines gate attendant, Mr. Bell, who was very rude, condescending, uncooperative and more concerned about going on his break than helping the customers. Not only would he not check the flights but he told us he was unable to search for the flight that the majority of our family was on because it was not an American Airline flight and that we would need to get in contact with US Airways in order to change our single rider. I proceeded to call US Airways in hopes to change her itinerary to ours or at the very least to gather more information. The operator on the let us know there were flights available but there would be a charge to change her flight... which we then notified her that we'd talk to the gate attendant and that everything was changed out of our control. Unfortunately we were boarding by then so we decided we'd talk to the attendant at ORD. When we arrived to ORD and spoke with the gate attendant we were informed that the flight to from CLT to CUN was full but there were seats available in first class and in order to change Kelly's flight there would be an upcharge. How upsetting was this news! Our initial flight was delayed not to any fault of our own and we were being treated as if we were at fault. Not one of these attendants offered us a suitable solution for our inconvenience. American Airlines/US Airways inconvenienced us, not the other way around and to require a traveler to pay more to be on a flight with her family which she originally paid to be on is ridiculous. It's one thing if we originally booked our flight with that specify itinerary but to have been delayed and then told we'd still have to pay is VERY unacceptable. We were pushed back at least 5 hours from our originally time to land in Cancun... Which to check into your hotel at 11 p.m., and our single rider at 1 a.m. (due to having a different itinerary)! That is missing half a day at our destination. We were unable to get dinner because we arrived after 10:30pm, so not only did we pay for this day but we arrived so late we couldn't enjoy what we paid for. If this wasn't insult to injury enough, my brother, Jason Thomas, who we traveled to Cancun to celebrate his birthday was a victim of theft by criminals you call employees! After retrieving his luggage he noticed two of his limited edition Michael Kors watches were stolen form his luggage. The gravest tragedy of all was the theft of a gold necklace which belonged to our recently deceased father. The thieves not only stole his jewelry but had to the audacity to place the ripped bag back into his luggage. How appalling!This was his first birthday since our father passed away and the customer service of this company seemingly tried to ruin it. read more

Thank you to the Ticket counter agents for going out of your way to meet my special needs. I greatly appreciate it.

I don't trust American Airlines to keep their flight schedule. For example, I'm losing 24 hours of a 5 day vacation because of an aircraft maintenance issue. read more

I used my miles from my credit card with American Airlines to purchase tickets for my parents to come out for my sons birthday. I booked the flight 3 months in advance. They booked my parents in two different rows?!? My father has never flown a day in his life. My mother politely called and explained the situation and the very RUDE customer service agent told my mother it was a courtesy flight and pretty much they were doing me a favor. But if my mother wanted to give them MORE MONEY they could find her seats together. I will CANCEL MY CARD WITH AMERICAN AIRLINES AND LET EVERYONE KNOW THAT THEIR SERVICE IS PATHETIC AND APPAULING. read more

The worst company to travel. My husband and I just came from a trip from Miami. Our plane got delayed due to "AC" problems that were not able to fix. After waiting in the plain for more than 45 minutes, the airlines announced that we have to get out of the plane and get to another one. Our airplane was supposed to leave at 8:09 pm, we ended up leaving at 10:40 pm. Also our bags didn't make it and we have still not received them. We received an email where told us that we will received our bags at 4:00 am. We When I called the costumer service number to request if our bags can get deliver at a later time, as people sleep at 4:00 am. I got a very rude person by the name of Tanya from Tucson Arizona. When I asked to speak to a manager, she said "I am the manager". She higher her voice at me and was not helpful at all. She told me that aa was not in charge of our bags anymore and that I need it to search for the company's number that was responsible for my bags. When I told her that I don't think that I was our responsibility to be searching this number and that it should be the airlines responsibility she just responded "it is what it is". It's completely unacceptable the unprofessionalism of this airlines. read more

Haven't flown American in years and will avoid you in the future. On a round-trip between DC and Des Moines with a layover in Chicago I was delayed on three out of four flights. DC to Chicago was delayed an hour because we needed to wait for a flight attendant. Return flight from Des Moines was cancelled because of the crew. Chicago to DC was delayed an hour for the "aircraft" then was delayed taking off because of "catering". The flight next to me (to Seattle) was delayed because they reassigned the pilots? This isn't my worst travel experience... (I've run into some pretty crappy weather) but it is the first time where I can't imagine (due to the number of issues on distinct flights) that it isn't at least partially the fault of the airline. read more