I recently discovered that the system I bought 11 years ago from the then top-rated waterproofing…read morecompany - B-Dry - stopped working as it should and that the life-time warrantee they gave me was worthless. B-Dry went out of business during Covid. Then I found Worldwide Waterproofing and they did send a representative out to look over my system and see if they could help. He was straightforward, told me the system was probably okay but needed a new sump pump and battery. He offered to have his company do the work but told me that a good plumber can do the same job probably for a lower cost. I appreciated the advice and would recommend Worldwide Waterproofing to anyone considering installing a complete basement water proofing system.

My basement has a water issue and i call Worldwide on July 12, 2019 and was given an appointment…read morefor July 16th from 10-12noon. No one showed up or call me, so i called Worldwide and was told that an earlier appointment held up Giovanni but he could be at your home between 5:30 and 7pm. I said ok, i understand and will see your then. No one show up at 7pm or call me. I called Worldwide this morning at 8:24 am and was told that someone will call be back today in 10 to 15 minutes and as of this posting (4 pm) no one as called me back. Just heard from Worldwide and we have another appointment date setup. Worldwide had a crew come out on August 13th and crew leader Larry did a good job and within 21/2 hours completed the work needed to my basement.

Koppers is a great business that has been performing great work for many years. They always stand…read morebehind their work and their prices are always fair. They sell you what you actually need not try to get every penny out of you by scaring you like some other companies do. I have been their customer for more than 20 years and still happy.

Koppers does not even deserve one star - they deserve negative stars. Whatever you do, DO NOT HIRE…read moreTHEM. I am in a nightmare thanks to them. In 2017, I hired them to repair the foundation at my home and to do any and all waterproofing work necessary to prevent water that flows down the hill in my backyard from hitting the foundation of the home and causing additional foundation issues, mold, etc. I'm now trying to sell my home, and every single home inspector has found that the work that they did (underpins) was completely inadequate, and although Koppers informed me that their work included regrading the backyard to ensure that water was directed away from the house, they evidently did not do ANY of this. So for the last four years, I thought that all of this water wasn't hitting the home, when it actually was, and this has caused significant differential settlement and lateral displacement due to the effects of moisture on the soil and hydrostatic pressure. As a result, the exterior foundation wall is bowing and the ceilings, walls, etc. are all cracked and coming apart. They also provided a LIFETIME GUARANTEE for their work, and are now ignoring my real estate and agent I when we try to contact them about these issues. Their work is not only completely inadequate, but they don't know what they are doing. They should have, at a minimum, put in a sump pump or French drain, and instead their work has led to significant damage to my property, which is estimated to cost ~$20,000 or more to fix. I now have to take the initiative in suing them. RUN AWAY... hire people who know they're doing and aren't crooks.

We have been using Definitive for the past 10 years and they are always professional, reliable, and…read moreprompt. Once again, I called them in a panic two days ago because we had a backup on our laundry room floor drain. Keon came late in the day, diagnosed the problem quickly, offered to fix the problem that night (9pm, which they would have finished around midnight) or to come back the next afternoon. We decided on the next afternoon and he called letting us know when he would arrive and then took care of the issue. In the interim, he reached out to WSCC on our behalf to see if they would install something to prevent the issue in the future. Our technicians are always VERY clear and detailed in the estimate of work and then follow through. I have recommended Definitive to numerous neighbors and friends-they are extremely trustworthy!

Technician Hines arrived at the time I requested. He first did a walkthrough for the work that I…read moreneeded done, and gave me a reasonable estimate. He performed the work in a timely manner, and cleaned up after himself. He was polite and professional. Customer Service processed my payment over the phone. They were also polite and professional. I only have great things to say about Definitive!

My water heater stopped making hot water. I called numerous plumbers for quotes and became…read moreincresingly frustrated. Most businesses quoted using the following equation: visit fee + hourly rate + parts. I find this makes it hard to determine what the end cost will actually be. Most other plumbers were not able to send anyone for an assessment or make the repair for four more days (that's four more days of cold showers!). The quote First Class Plumbers provided was a flat rate based on the description of the problem and was an extremely competitive cost. AND they were able to send someone over the same day to make the repairs! The personnel over the phone were courteous and helpful. The plumber was professional and thorough. If I have any other issues, I will give them a call.

We had them come out on the 8th to provide an estimate for 2 kitchen faucet replacements and 1…read morekitchen basin replacement. Today is the 15th and I still have not received an estimate. I have called a few times to inquire about this but was told each time that the estimate "was coming soon". I called back on the 14th and spoke with someone. After explaining that I was still waiting on something (even a verbal) I was interrupted and with a very condescending frustrated voice told "Mam, we are doing the best we can. We are busy." A simple estimate should not take over a week and the client should never be spoken to in this manner. If you are looking to have something done in a timely manner, unfortunately I cannot recommend this company. Very unprofessional.

Too bad I can't give this company zero stars, because it deserves it. A few weeks ago, I had a…read moreplumbing issue and shared this info with my sister. Since she's a member of Angie's List, she volunteered to look me up a few reliable plumbers in the area. The first name she gave me was Mr. Jackson from Reliable Home Improvements. I called him on a Monday and spoke to him about possible resolutions to my plumbing issue. We decided that Thursday morning between 9-9:30am would be the perfect time for him to stop by and inspect my issue. I remember that I specifically asked him if I needed to call him back to confirm my appointment with him later that day. He said, "no, I have you on my calendar, but if their is a problem, I will call you back." I thanked him and told him I'll see him Thursday. Well, Thursday rolls around and I didn't hear from, nor did I see Mr. Jackson. Extremely unprofessional! I worked from home that day, so thank God I didn't have to take off, but it was still an inconvenience. Why on earth is it so hard to find honest, competent and reliable plumbers? This is a give and take situation. I pay for a service, you fix the problem...plain and simple. I wasn't asking to fix the problem for free, I was a paying customer! Moreover, if he wasn't available, a simple call to reschedule would've been the proper thing to do. Two weeks to the day and I still haven't heard back from this company. Horrible customer service! Take it from me and don't even bother contacting this company. My sister suggested that I call him back, but I refused because it's plenty of plumbers in the area that are willing and able to assist me. I found one too, he fixed my issue lickety split and was very professional! One and DONE!

I left a message, he never called me back. I found this odd as waited several days for a call back…read moresince I stayed over a friend's house. Who doesn't call back? Update: Called me back a week later, said he was on vacation. That's cool and all, but could you leave a message on your voice mail stating as much since you also use this phone for business? How am I supposed to know that?

Sometimes making the wrong choice brings the right one into clearer view…read more It's with this mindset that we post this review for Chris Marshall, the choice we should have made that we didn't. We had just experience plumbing-related, water damage to our home. Our floors were removed and the tile exposed now was breaking up and being tested for asbestos. Though we were a ways away from the reconstruction phase still, we started researching contractors/contracting companies. We found Chris, who looked wonderful "on paper" and gave him a call. It's been roughly six months now since I made that call, so I'm not sure if he answered right then or called back, but I ended up talking to him the same day. It was late in the work day, so when he offered to come by to just talk to us and check out the damage, we were really surprised--and thought there wasn't any way that would really happen. At about 6 p.m., he called and said he would, in fact, come out that evening, if it was okay. We agreed, and he did. He was professional, very easy to talk to, patient, and seemed willing to work with us. In the days and weeks that followed, he quickly responded to all our calls and messages; made a couple more house calls; referred another industry service provider (another mistake we made: not going with his recommendation); provided impeccable documentation for his licensing, insurance, experience; invited us to check out his work personally by visiting a home he'd just built; went back and forth with us about estimates, and adjustments to those estimates, and scheduling. While his quote ended up being higher than we could afford, in retrospect, it wasn't unreasonable. At the time though, we couldn't get our insurance to play ball and didn't feel confident we could absorb the difference between the settlement and Chris' quote. During this time, my husband considered a contractor whose family attends the congregation we also attended. The family had fallen on hard times recently, and his thought was, "We're going to give the job to someone; why not bless a family within the congregation?" I was strongly against this as 1) I worried about the possible pitfalls of doing business with someone too familiar, and 2) I was already settled on Chris. He'd already gone over and beyond as far as I was concerned. Despite these concerns and reservations, I appreciated my husband's heart and decided to support and trust his decision. Regrettably, it turns out I was right. (This is a conclusion he reached on his own as he saw corners being cut, expressed concerns disregarded, and diverse workmanship issues.) That arrangement went horribly, and, in the end, we had to fire this contractor before our home was even far enough along to move back in. Thankfully, family and friends came to our aid and helped us finish up well enough to get us back in our home, refusing to take any money from us at all. Our home insurance co. assigned a post-reconstruction clean-up and restoration service to clean the place up--work that cost thousands of dollars (to give you an idea of the state this contractor left our house). We are thankful to be back home but, here and there, still notice the evidence of poor workmanship and work ethic (taking advantage of our absence from the home during most of the remodeling), which at this point is still more confounding and hurtful than anything else given the somewhat personal connection. We should have gone with Chris, who had proven himself well before he even had the job. And YOU--whoever you are, reading this--provided you are comfortable with him and his quote is budget friendly, should go with Chris. We cannot recommend him based on work performed/service rendered--he doesn't need us for that: his work and reputation appear to precede him, but we can and do highly recommend him based on his character, professionalism, and well-documented experience. The "world of contractors" is an all-day, all-out dirty, murky trap; there aren't enough Chris Marshalls out there. Choose wisely.

Chris Marshall was a godsend. He renovated my house after two incidents of water damage two months…read moreapart, with asbestos being found, causing me to have to live in a hotel for one year and two days. My first flood was caused by a pipe bursting in four spots in the attic causing flooding of the three bedrooms, two bathrooms, family room, living room, dining room and kitchen, essentially that whole side of my house except for the foyer. Those rooms had to be demolished down to the studs, which meant taking out the ceilings, walls, much of the plumbing, electric in the walls, light fixtures, kitchen cabinets and floors down to the concrete slab. Then asbestos was found which caused the demolition to be put on hold until the asbestos was removed. Two months into this, the other side of my home, the studio above the garage, the garage and my master bathroom below the studio flooded because a pipe burst under the studio sink. To say that second water damage was unbelievable and further depressed me is an understatement. I had to move to a hotel as the demolition took a frustrating six months and the demolition company still did not remove all of the water damaged areas. After two months of working with contractor #1 and then #2, I was totally upset at how slowly things were progressing. Each failed to get their renovation bids approved by the insurance company which threatened to stop paying for my hotel if renovations didn't start soon. What does this have to do with Chris Marshall? Absolutely nothing except that by this time I was so stressed out and skeptical of contractors that when I ran across the GOOD reviews about Chris Marshall and North Star Companies, I did not believe them. In hindsight, when I called and Chris said that he could meet with me that next day, I'm sure that my skepticism was obvious. He surveyed my disaster zone with a friendly and confident professionalism and reassured me that my house could be renovated back to a home better than it was before. His experience with building new homes, renovating general as well as water and fire damaged homes and working with the insurance companies was invaluable. He tirelessly supported me as I worked through the resistance and red tape of the insurance company, no easy feat, to get the rest of my house demolition approved and all of my renovations reimbursed. Chris, his crew, which are like family to him, and his subcontractors were friendly, efficient and professional, treating my house like it was their own. Chris saw more than my vision for just restoring my house and made suggestions for changes in design, repairs and improvements in functionality that I hadn't thought off. I never had to hunt Chris down; he always returned my calls and texts when I had questions. Chris is detail oriented and was diligent in keeping me informed of any unexpected issues and what stage the construction was in. They performed quality craftsmanship and Chris's integrity gave me new trust in contractors. Chris said that his job was to complete the work to my satisfaction. He exceeded my expectations so much that by the time he finished making my house a home again, I asked him to work into his busy schedule renovations to upgrade my rental house. Family and friends have visited and remarked at how wonderfully improved my new house looks and functions. I told them that they could have Chris's contact info only after he finished working with me. But I've complemented him so many times that they know his website (my house pics are under "water damage Fort Washington"). I was so fortunate to have found Chris Marshall; I have no reservations and only accolades for his level of professionalism and expertise.

We decided to use them after calling a number of cabinet makers in our area. We were remodeling a…read moresmall wet bar. They measured and provided a very good quality cabinet in two weeks at a great price. They installed carefully and provided more service than the minimum in our contract. Would not hesitate to recommend them.

We have all heard horror stories about contractors/remodeling work gone dreadfully wrong…read more This is not that story. Madewell Cabinetry just finished a project in my kitchen installing new cabinets where there were none before (the rest of the kitchen will come later). Tolga and Serdar were a pleasure to deal with from start to finish. From the initial contact, to the estimate, to the proposal, to the install itself, it could not have been a better experience. The materials that they use are top notch, they were incredibly respectful of the space in terms of cleaning up, etc. The prices were very fair, especially for the quality of the workmanship. Communication back and forth was always quick and easy. I would not hesitate to refer them to anyone who is looking for a new kitchen/upgrade.

Please save yourselves the headache and money. DO NOT BUY ANY PROPERTY touched by this company…read more This company cut corners, used improper materials for quickly flipping houses for max profit gain. We live in a two-unit condo building in SE DC. Our neighbors and I bought our units 10 years ago and have collectively spent over $30k in dealing with water damage issues.

We bought our new construction home in 2018. Both units in the two-unit condo building had multiple…read moreserious leaks, including multiple places on the roof and in the basement. There are cracks in the walls from poor finishing. The counters pulled away from the walls after just a few years. Any "repairs" take forever to schedule, are half-measures at best, and require at least three repeat visits for the "fixes" to actually do anything. We finally gave up and paid thousands to have the roof repaired by someone else to avoid any potential structural damage from Dila's continued shoddy work. It is currently raining in my half-bath because I've been asking them since August 2020 to fix the leak they created when replacing the house trim. (A job that they had to be pestered to finish, that left black paint on the rest of my house that they just tried to cover with the existing lighter paint, and the trim is already showing damage.)