We had them come out on the 8th to provide an estimate for 2 kitchen faucet replacements and 1 kitchen basin replacement. Today is the 15th and I still have not received an estimate. I have called a few times to inquire about this but was told each time that the estimate "was coming soon". I called back on the 14th and spoke with someone. After explaining that I was still waiting on something (even a verbal) I was interrupted and with a very condescending frustrated voice told "Mam, we are doing the best we can. We are busy." A simple estimate should not take over a week and the client should never be spoken to in this manner. If you are looking to have something done in a timely manner, unfortunately I cannot recommend this company. Very unprofessional. read more

Marty of First Class Plumbing was very knowledgeable and professional and did a great job replacing my well pressure tank and filter unit.

8/3/20 update - The female other business owner took the Yelp review seriously and tried to course-correct the situation across the last two months. I updated the review from one star to two stars. (a) They issued a refund for the parts and partial labor which I appreciated. (b) Left a VM on my cell. (c) Sent a note to my home reinforcing the standard COVID talk track: delay in getting parts in, keeping staff employed, and people making mistakes. The part I didn't mention in my original review was that I was also 30-weeks pregnant during this time, and had to use PLYERS to turn the shower on and off - you read that correctly - for over a week because the technician removed the handle to the shower. That was the only bathroom we had at the time. They also put SARAN WRAP where they removed the handle so water wouldn't seep in and further rust and damage. The entire thing was asinine. The pliers made it difficult to turn the shower on/off and the water dripped for HOURS unless it was set perfectly. Northern Plumbing took one look at it as part of my second opinion evaluation and couldn't believe how this was managed. As mentioned in my earlier post, Scott from Northern Plumbing was a godsend in resolving the issue, removing the saran wrap, and ensuring I never had to use pliers in the shower again pregnant. Face palm. read more

$740.00 bill to turn a tap on to get hot water to our appartment. It took 4 minutes. Ridiculous! read more

Our water retention tank stopped workingSnd we called them at 7:30, they were here by 8 and diagnosed the problem. Sadly we needed a well guy read more

I have worked for mike and mary they are very nice both of them they treat everyone fair and mike he used to work at magnolia plumbing I used to work for him he is a very very honest person. I'm sure I would still be working for them if I hadn't hurt my back. Mike and mary this is Doug cornwell me and my brother Gary used to work for both Magnolia plumbing and heating and for first class plumbing I hope both of you are doing well and I would like to say thank you to both of you for the opportunity to work for you.. read more

They did a great job and technician was super helpful and knowledgeable. He arrived on time and completed repairs promptly.

Always get great service at 1st class plumbing - they respond quickly and get the job done. When my A/C went down last summer they came out the same day and got it running quickly- read more

Chip was great! He was efficient, professional & friendly! He took care of my two clogged drains fast, explained what was going on & how to prevent the problem from happening again, I was very pleased with his service & will def request him again in the future. read more

After not have such a great experience with them and leaving a review for them on yelp. One of the owners mike called me, to apologize and correct the problem. Thanks Mike , thomas came out and repaired the sink that was leaking and repaired the tiny leak, where they had put the pipes in. Now everything is working great. Wish you guys the best. Thanks of calling and making this right read more

My water heater stopped making hot water. I called numerous plumbers for quotes and became incresingly frustrated. Most businesses quoted using the following equation: visit fee + hourly rate + parts. I find this makes it hard to determine what the end cost will actually be. Most other plumbers were not able to send anyone for an assessment or make the repair for four more days (that's four more days of cold showers!). The quote First Class Plumbers provided was a flat rate based on the description of the problem and was an extremely competitive cost. AND they were able to send someone over the same day to make the repairs! The personnel over the phone were courteous and helpful. The plumber was professional and thorough. If I have any other issues, I will give them a call. read more

A big mistake. I called them after they were recommend by my development. Don't! They came when promised and were good about calling when slightly delayed , but then told me it was $250 to fix 2 extremely easy things. ( unscrewing a water filter that I didn't have a big enough wrench for and replacing 2 cracked pladtic bolts). They lied and said the job was extremely complicated and difficult (which I knew it wasn't! ) When I called the company back they said tbe price was for parts and labor. I told them the parts were 2 plastic bolts! They said the price then includes a lot of labor. I asked what the hourly rate was and she said "We don't have one." So I asked, "Then how do you calculate the labor??" She replied "I'm not a plumber, it's just what he decides it costs. " Based on what????? A 10 min phone call gave me no answer. Needless to say the job took 15 minutes, as I expected, and I will never again use First Class Plumbing! read more

Waited for Mike to come today to replace our sewage pump downstairs. My husband called to check his status and was hung up on. No call back, no show. I'm glad I didn't have to take the day off from work to wait around. read more

I had a great experience with First Class Plumbing. They did a major job (main water supply replacement from street / meter to house. About 30' of serious exterior digging to get to the pipe) on very short notice and during a holiday week -- and finished on time, despite rain and and a few other complications along they way. Skip and crew were courteous and efficient -- they even returned a $5 bill that they found under the dryer. I will use First Class Plumbing again! read more

I called them to get a quote on installing a new hot water heater, evening looking at expensive options like a tankless one that would require them to run gas to the house. I never heard from them and when I called to follow up, the person seemed very surprised that someone had not responded with a quote and that he would get right back to with me it. I never heard from him again. This is even after I said I really wanted to work with them, becuase my significant other had worked on some projects with the founder. They advertise themselves as a women owned company to differeniate themselve in the market, but they opperate no differently than any other contractor. You better off going to her father's company, Magnolia Plumbing. read more

I did get a call from Mike, one of the owners after I posted this. We spoke about what happened and he requested the invoice from the company that did complete the job right. Still haven't received any reimbursement and I haven't heard from him since. I hope to hear back for him or someone at the company. read more

Have used First Class Plumbing a few times and highly recommend them! Professional and friendly attitude, explain the problem and recommendations well. Always leave the area neat and clean. Good and fair prices. read more

After calling countless plumbing companies across the Metro DC area I finally decided on First Class Plumbing. They not only gave me one of the cheapest rates of the day, but I found a $10 coupon on their website. Sold! They were able to get someone out here within the hour and cleared my drain in under 20 min. Everything is working great, I have a 6 month guarantee in hand, and the staff - both in person and on the phone - were courteous and extremely helpful with my questions. I will certainly be calling them again for any future plumbing needs! read more

What a sleazy operation! Their service guy came into our restaurant to check our gas burners (not at our request)... then informed one of the Chinese speaking female owners that a gas valve was leaking and then acted like a fire or explosion might be imminent, so no time to delay; (If this valve was leaking at all, then it had probably been leaking gas for years) then put the pressure on her to have "him" fix it immediately for $160 (and we supply the part... so the $160 was just for labor). He even went to the landlord and tried to get the landlord to put pressure on her, to ensure that she could not have time to confirm the validity of the gas leak, from a different plumber, and possibly get a much lower price (aka. a "reasonable" price), if in fact it was actually leaking at all. The valve was out in plain view and required two nuts to be loosened,,, the old valve lifted off and the new valve installed by tightening two nuts. Wow, $160 for 10 minutes (and we supply the part) and we never even solicited this guy to come to our restaurant in the first place. What a scam! We could have, and would have, replaced this valve ourselves (since we already had the new replacement valve on hand); but this guy used bully tactics to get what he wanted... "our money"! You might want to choose a different plumber... read more

On time, fast, friendly, great price. Fixed my kitchen sink trainwreck super fast and easy. Would absolutely use again