I noticed some mold in the corner of my wall in the basement. Had a friend to cut out that portion of the wall. I was appalled to see the framing of the basement wall sitting in the gravel. The wood had sucked up the water in the French drain made by Koppers. The work was performed August 2014. I was appalled because the drain had not been filled in with cement and the MiraDrain was not applied on the wall. Who knew?? The drain runs in the utility room as well. The MiraDrain is attached to the wall and covered with cement in the utility room. I was crazy enough to think they had finished the living room in my basement the same way. NOT! Had to remove the entire wall where the drain was installed.
Called Kopper's June 18, 2019, spoke to Karen to set up an appointment. Tony came out and looked at it. He said that's how they do their work, and he's not sure if they did the work in that area of my home. I was floored, he said he'd have to talk to his brother about the situation and have him come out and look. I called repeatedly to get an answer from Tony. Called 7/3/19, Tony was on vacation, spoke to Karen to set up a possible appointment for the Friday after his return. Called 7/10, Karen said Tony off on Friday's, she'll call me back when she speaks to Vince. Called 7/12, Karen says Vince will let her know when they can make a service call. Karen consistently apologizes for the lack of service. Called 7/23, spoke to Vince, he said he was coming 7/25 in the evening. He was a No-Show, No-Call.
Karen gave me Vince's cell phone, spoke to him 7/29, he said he would call when he returns to the office about 2:00, No-Call. Called him again 7/30, he said he was busy, waiting on inspectors, won't make it today. He said he has 3 jobs, McLean, house on stilts, and a wall to put up. He said he leaves on vacation for two weeks. He also said he won't send Tony because he's already been here. He said he'll see if he can send someone to close it up, will talk to Karen about setting up an appointment. I called Karen immediately after speaking to him to ask her to follow-up with him when he comes into the office. I told her what I needed done, the concrete filled in, the frame restored/replaced. I called her back to ask her would he consider some monetary assistance in getting my paneling/drywall back up. She said she would call me back after she spoke to him. No response, called back the following day and spoke to Karen. She said Vince said they wasn't going to do anything. He went back on his word, I called her back and asked her what made him change his mind, she said she couldn't speak for him. I'm done, the stress of this situation is beyond me. read more