My daughter loves the popcorn and the drinks. I went to the Bar to grab a drink. The guy behind the counter has been working there for 3 days and has had no training. I felt bad for him. I ordered a single crown and coke on the rocks. He had no clue. I showed him what a shot was and then told him how to make it. He did great. Then I asked for a beer as well, Coors Banquet. I had to point it out to him. The mixed drink tasted great so I left him a $5 tip and a fist bump. The wife had bought seats online so we just had to find them. The seats are very worn and kind of dirty. We were in the recliners with heaters. The heaters only stayed on for a few minutes and I don't think mine really worked that well. They kept turning off on their own. We waited about 1/2 an hour for the previews and subliminal messages to end and the movie finally started. We watched Super Mario Galaxy. The movie was good. The air conditioner was on the entire time. Note to self- bring a blanket next time. Once the movie ended we grabbed all our trash and threw it away. We made pit stops at the bathrooms on our way out. They were clean. Then we left. Had a great time with the wife and daughter. read more

I would give it a zero if I could. Haven't been back since this incident a year ago. My husband and I watched a movie one night and after the movie they made us exit out the back door of the mall. This was because they had mopped the floors and closed the front gate. It was pitch black outside, cold and rainy and it was a long walk around the back to where we had parked in front. It felt very unsafe both the ground we were walking on and for a crime event. We're older & very fortunately able to walk but if I had any issues it would have been very dangerous or impossible for us. Something is very wrong with this. The staff put us in an unnecessary dangerous position just to keep their floor clean. read more

This theatre was freezing! It was not comfortable at all. You would think that they could get the temperature right, I bet it was 55 degrees in there. I ran the seat warmer the whole time. It's summer, people are dressed for summer, adjust your thermostat. Several of us were complaining on the way out. read more

I have never had such bad service at an AMC. My boyfriend and I have came here 4-5 times and every time we go the customer service seems to get worst and worst. We will not be giving them our service any more. Get better customer service and we might think about coming back. It's a shame that it is a nice theater but the customer service is constantly so bad. Not to mention all of the concessions were shut down an hour and a half. read more

Purchased by tickets online for a 10:45am showing and get to the theater to see it wasn't even open. No employees were in sight. Other people were already waiting around. Luckily I had gotten there a few minutes before my movi time! I had to refund and didn't get back the full amount that I paid...very unhappy! read more

So far this theater in Lufkin has been the best. Staff is friendly and fast. We try to go on week nights to avoid any crowds.

Shuts down concessions early with poor costumer service and rude employees. Overall the theater is not bad, it's a shame the experience the theater can offer is shammed by bad employees. read more

Watched Nobody, great movie. Honestly just glad you guys are open and the seats are awesome. But what's not awesome is your touch free soda machine that you still have to touch to get ice for. Honestly the whole process just passed me off because I have a line of people behind me and no where ro out my snacks while I juggle my phone and try use it to select my drink. You want to make getting a drink difficult I'll just bring my own. It be be easier to leave lysol wipes next to it so guests can choose to wipe it down before use than having to learn to juggle. read more

This is the movie theatre to go to now. With renovations, it has become a dream theatre. Recliner seats, heated and armrests that come up, it's like laying on a couch watching a movie. Tons of food options, some healthy and a bar for night time movies (after 6pm-I think) The only thing I don't like is the automated ticket machine that takes away jobs from people. read more

Small, older theater located in a mall. Small theaters. Worn carpet and seats. Digital screens and OK audio. Bathrooms were disgusting and in poor repair. I will say this, however, its like walking back into the early 1980s -- so if ratings were based on nostalgia, it would get 4 solid stars. The nearby Cinemark is newer and has better facilities, but since neither theater shows the same film at the same time, you really don't have an "option". read more

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This theater is currently renovating but we got to be in one of their newly renovated movie screens and it is very spacious and nice! All the seats recline completely back just like how you would be comfortable watching a movie at home. Staff are friendly. The snack purchase place is the same as the ticket pick up place which ia understandable because they are still under renovations. But so far the renovations are all good. read more

The staff refused to let me watch a R rated movie without being in the theater with someone 21 or older when my dad gave me permission in person.Absolutely ridiculous will not be coming back. read more

Since AMC took over this theatre has gone down hill, the concession services are terrible, pop corn is always old and stale, NEVER order a pretzel they are heated or should I say over heated in a microwave, the ICEE machine doesn't work right and bathrooms are not kept up read more

Mr. Hill is the most unprofessional and arrogant man I have ever encountered. I will never attend a movie at the mall again and recommend that you do not allow your children to go there alone! Ridiculous the way they treat people and parents with concerns for their children's safety!! read more

It may not be the only theater in town anymore, but once you get past the fact that you have to walk through the hordes of teenagers and families at the mall to get here, it's pretty good. Have seen a lot of movies here over the years and my only complaint would be the occasional lines at the ticket booth. read more

Had the displeasure of seeing La La Land for the second time here. The Rings was playing next door, and with little to no sound proofing in the walls, we could hear every word - hearing two movies at the same time is not a pleasant experience. One of the speakers in the back was broken and produced a loud audio buzz the entire length of the film. The video was ok, the audio sub-par at best. Several sets of teens spent the entire movie audibly kissing and talking in the back rows. The movie staff did nothing about it, despite several complaints. The box office worker spent a lengthy time arguing with a customer over the legitimacy of a card, making me 10 minutes late to the movie. The bathrooms look like something out of a decrepit horror-movie prison. Wouldn't recommend this place to my worst enemy, take your money elsewhere read more